Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 101. (Read 629033 times)

Hi, for ticket 311114, this e-mail change request has been solved.  A message has also been sent out on the ticket to address the access issues which are addressed differently (and routinely far more quickly) than the e-mail change issues.

Thanks for engaging us on this matter!

Thank you for the link.
The support has contacted me.
I just send them the requested items.
I hope a quick resolution.
Wait and see.

I want to be able to say good of Kraken to friends who are with Coinbase. 

Please escalate your ticket with this form that Dargo has posted.

On 15 September, I transferred EUR of my bank account.
But I did not correctly enter the reference.
I contact the support and communicated the correct account reference.
In response I had a request number and that's all.
Do you know how long it takes for them to regularize this transfer ?
Thank you in advance.

Are you from Germany or Singapore or sending from a German bank account?

Ticket ID 678515

My last deposit 8500 EUR was placed on hold.
I have contacted support and escalated the ticket via google docs form.

I get an answer pretty fast from Angel, social network Kraken Client Engagement where he explained that I will need to do the ID confirmation photo which I did, I have responded with confirmation to Angel asking to check and get also a fast reply that everything is ok and he's escalating my ticket to Finance team to unblock the deposit, being said that it will happen "shortly"

Basically everything was done fast, support response, explanations, me uploading documents, confirming, support reply and confirm, everything smooth...

... but 4 days later and another 3 emails asking what is going on with the "shortly" term delaying and no answer from anyone while the deposit is still On Hold, I start to freak out when I read other people's posts experiencing the similar issues without any resolution after weekx and weeks.

Please let me know what is going on, it should be a formality to unblock a deposit since everything is already validated and confirmed from Support side, when Tier 3 is again showing as "Completed" after the document being uploaded and verified from your side, come on!!!


Later edit:
Phew, like minutes after posting this, I got the email confirming my deposit - bad, really bad experience

Wow, thats pretty serious shit. 

One week more and a new kraken mail :

"This ticket has been escalated to our development staff. We are endeavoring to provide you with a solution to this problem as soon as is possible."


having a client for 4 months without being able to touch his funds, shows a lack of immense professionalism, and there is no valid excuse.


Again I warn everyone to be careful where they leave their funds

Thanks

Seeing their response time metrics flying off their own chart is actually pretty funny

I don't think their hardware is causing the problem.
Kraken did all their own coding and design from scratch, and therein lies the problem.

Bitfinex is a white label exchange, which means they bought their software as a package from somebody, and look at how well their trading engine and the rest of their code works.

Moral of the story:
Sometimes it's best to let the experts do the work and just pay them for it.
Don't try to reinvent the wheel when you're not a wheelwright.  And clearly Kraken is not a wheelwright.

Kraken might be better off biting the bullet, shutting down and adopting a software package that actually works.
But shutting down the exchange would piss people off even more.

Impossible to trade here guys...

I am considering leave it for good.

Today I missed many opportunities to buy/sell because of Cloudflare errors and double buys/sells

It was a very busy day so let's compare trading volume:
Bitfinex: 126k BTC
Coinbase: 35k BTC
Kraken: 16k BTC

Now take a look at the response times per request:
Bitfinex: avg. 38ms up to 50ms (that's MILLIseconds!) - source: https://bitfinex.statuspage.io
Coinbase: avg. 96ms up to 120ms (again MILLIseconds!) - source: https://status.coinbase.com
Kraken: avg. 1.7s up to 10s (SECONDS!) and sometimes complete outage - source: https://status.kraken.com

Why is it so hard for Kraken to get decent servers and load balancers??
I stopped all trading activities for now because I'm no longer willing to pay (volume based!) fees for a service that does not work

it is impossible to trade on kraken right now.
give 522 server error all the time.the pages wont load.
when wil these problems end.

Thank you! But what did you find out? Can you tell me, whether the money was credited to your bank account? According to my bank the transfer went through yesterday.

I've passed this on to the appropriate team. Thanks for your patience.


I've passed this on to the appropriate team. Thanks for your patience.


We are aware of the issue and I've been looking into it again for you. We appreciate your patience.


We cannot guarantee when your deposit would reach us. Please read through our support page for more information.

This issue with putting (i should say not putting) orders, is now became a problem. Bigger than before.
Twelve minutes to put an order and cancel another one and the problem continues worse then ever. This is slower than a Bank transfer!

I eventually put my order (or get lucky!) but the system wants to "reward" me and put it...twice.
So now, i get a loss because i was needed another 15' to cancel the duplicate and put another and...and...
If i submit a "Support Request" every time i see your message in my screen, i will have more than a dozen of "Open Tickets". Now i only have one (for another issue...) still unanswered and no, i din't use the "Escalate" form. I don't want to use a booster to receive an answer, which i'm supposed to get it anyway in a fixed time frame.

I don't know when you will fix your platform but you need to do it fast. Having losses because the system/server/back end/front end/script/API's or whatever doesn't work properly, it's really a  serious matter and effects my funds.

P.S. And the delays continue...

I need to deposit a considerable amount via SEPA today, any way to this be credit before monday?

Its from a Germany bank account, but not Fidor.

The last few weeks, it worked flawlessly, except for the failed one yesterday. Months before that I was not very active on Kraken for some time, so I am glad, I missed this period of delays.

This at least makes me hopeful, that the issue will get sorted eventually, thank you!

If you never had this problem, you did not deposit for ~2 months starting~4 months ago
There we had a 2 months period were nearly every Fidor to Fidor transaction was delayed by some days or you had to contact support so they manually added it.
The major problem of this seems to be solved, but there are still a few timeframes were transactions do not work obviously.

@Dargo

Support ticket: 649410 -> already escalated.

I did a SEPA wire transfer on the 2th of this month. Almost 2 weeks ago. I noticed I had made a typo in the reference, so made a new support ticket on the 6th. It has been 9 days (!!) and still no answer, no solution, no money...  I'm freaking out because this is the time to buy BTC so your slow customer support is costing me so much money..
Please please please fix this! Best would be to finally make sure the money is on my account. But at least answer my questions..