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You guys are wonderful, plz look back at pages of this thread and see for how long it has turned into shit but you kept on trusting them.
Be patient take your money whenever they return it to you and never get back again.
I think JOKER is hiding somewhere and not have courage to face the wind.
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 127. (Read 628889 times)
June 20, 2017, 08:37:36 AM
June 20, 2017, 07:46:54 AM
Hi Dargo or anyone from kraken whatching the forum
For me its been 15 days I submitted the details for tier 2 and 3 verification.
opened two tickets to follow up on this ... last one is ticket #383764
can you please help here
-thanks.
Arrived ... flight waiting for gate.
For me its been 15 days I submitted the details for tier 2 and 3 verification.
opened two tickets to follow up on this ... last one is ticket #383764
can you please help here
-thanks.
Arrived ... flight waiting for gate.
June 20, 2017, 04:10:31 AM
Got 85k EUR stuck with "on hold" status. It happened because their bank shortened the sender's name or something. Tier 4 verified.
Nobody is willing to help. Last week someone on reddit marked my ticket as escalated, but no news till now.
Ticket #381654
Nobody is willing to help. Last week someone on reddit marked my ticket as escalated, but no news till now.
Ticket #381654
June 20, 2017, 02:13:53 AM
Hey I'm having the withdrawal issues as well. Tried to wire USD over to my bank account and it failed. I am tier 3 verified and my bank account is able to accept wire transfers fine. Please help! 
Support ticket number 390814
Support ticket number 390814 
June 20, 2017, 12:48:24 AM
Also speaking up here about the massive delays I'm witnessing. Verification takes weeks to process. 3 weeks for Tier 1 and still waiting now over a Month on Tier 2 and Tier 3. But I guess with the problems Kraken currently has I will take my business elsewhere anyway. I really hope you guys get your shit together and keep this exchange running.
June 19, 2017, 11:45:26 PM
Dargo
Support just mixed in my ticket with someone else, revealing all of my personal information about my corporate account. This is highly concerning. Please escalate to someone asap. Ticket number #302777.
Im not familiar with US data protection laws, but if this is true, please consider officially reporting this breach. Support just mixed in my ticket with someone else, revealing all of my personal information about my corporate account. This is highly concerning. Please escalate to someone asap. Ticket number #302777.
June 19, 2017, 11:35:46 PM
Dargo
Support just mixed in my ticket with someone else, revealing all of my personal information about my corporate account. This is highly concerning. Please escalate to someone asap. Ticket number #302777.
Support just mixed in my ticket with someone else, revealing all of my personal information about my corporate account. This is highly concerning. Please escalate to someone asap. Ticket number #302777.
June 19, 2017, 08:51:56 PM
guys livin in states i just wanna learn if you deposit fiat lets say 1000$ how much fee Kraken takes?
Do not deposit anything until they get their fiat issues fixed. Many people are reporting they deposit and the funds are never credited to the account. And still no response from kraken.
June 19, 2017, 07:42:01 PM
guys livin in states i just wanna learn if you deposit fiat lets say 1000$ how much fee Kraken takes?
June 19, 2017, 11:38:07 AM
Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??
Because they do fiat transfers also.Right now they are having massive issues with fiat transfers. So why the hell does anyone want to try and deal in fiat with them?
If you can't handle your customers, stop accepting them! No more new accounts until you get the existing ones squared away. Is it really that hard?
June 19, 2017, 11:31:44 AM
Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??
Because they do fiat transfers also.Right now they are having massive issues with fiat transfers. So why the hell does anyone want to try and deal in fiat with them?
If you can't handle your customers, stop accepting them! No more new accounts until you get the existing ones squared away. Is it really that hard?
June 19, 2017, 11:24:06 AM
Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??
Because they do fiat transfers also. June 19, 2017, 11:08:37 AM
Where is JOKER?
You cowards are playing with people's money and hiding behind excuse of surge in customers.
Were you blind before not to see the market trend?
And is it a valid excuse?
You cowards are playing with people's money and hiding behind excuse of surge in customers.
Were you blind before not to see the market trend?
And is it a valid excuse?
June 19, 2017, 10:29:20 AM
Why the hell does anyone want to be verified on this site with the issues they are having. Have you not read they are holding many peoples cash hostage??
June 19, 2017, 10:08:05 AM
I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.
I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.
that's the case since ~4 days now. Medium transaction time went from 5 minutes to ~12 hours IF the support is super fast... (after ~12 hours it is "onhold", so support is needed always)
This really sucks and of course if everyone is opening a ticket for every deposit, this delays everything even more.
So it should be one of the top priorities to solve this damn issue. No support agent was able to tell me when this will be solved...
(No need to mention other critical bugs and problems of kraken, like untouched market orders for 10 minutes and bad api and website connection...)
For the 6 time of asking....... @Dargo. Stop being a pathetic coward and answer this...... WHAT AUTHORITY DOES KRAKEN ANSWER TO?
Not trying to gloss anything over, just not going to speculate on the cause if I'm not certain what it is.
Do you really think I'm scared of your question? No, it's rather that the question is so vague that I don't know what you are asking and I'm focusing my time on clients I can help (as I have explained I can't help you any further without the ticket number that you refuse to give). There is no single authority that we "answer to," whatever that is supposed to mean. We adhere to a complicated variety of rules set by many different regulatory agencies, many of which are country-specific.
@Dargo Name those regulatory agencies here.
You are running different things together. I was just talking about the name field being empty in a particular deposit and saying I didn't get into the reason for it, not because I was trying to hide anything, but because I didn't have time to look into the cause in that particular case.
For the 10th time, I'd be happy to assist you with your tickets, but I need a ticket number from you in order to do so.
On the regulatory issue, you seem to be asking that I post our entire worldwide compliance strategy, which isn't going to happen. A huge amount of work, research, and expense went into developing this and it's essentially a company trade secret, not something we'd post publicly. I'm not sure why you are asking, but I'm guessing you think that a list of regulatory agencies would give you a list of entities to lodge a complaint with, which is mistaken. A lot of the regulation has to do with AML/KYC and the agencies that are concerned with this kind of thing would not be appropriate to contact about a support ticket not being answered to your satisfaction or any other non-AML/KYC issue.
Since your utterly broken support has filtered my tickets to suit themselves, maybe i should write my own response.....
'Dear customer
So sorry we have totally ignored your tickets. Obviously, we have problems. Not only with our support system, but our trading engine also. Thing is, we are inept and incompetent, and we are totally out of our depth. We know this, because the trading engine has been costing our customers their money, for years, and we still havnt fixed it. Actually, we gave up some time ago, and at the same time, started filtering the support tickets mentioning anything to do with engine problems. Sometimes we give out Kraken tokens in 'compensation'. Lately, we just delete the tickets. The reason for this, is that we have declared ourselves unfuckingtouchable. Thats right, YOU have no rights whatsoever regarding your experience with Kraken. Moreover, we have assured ourselves that any regulatory body, license issuer, or significant financial partner, couldnt give a flying fuck what you think. Basically your complaints are a waste of your time. Deal with it....this is crypto, remember?'
@Dargo
Please publish what licenses Kraken holds, your declared financial partners, and Krakens legal contact details. This should be public knowledge, so no more stalling or bluffing readers here, ok?
June 19, 2017, 09:45:14 AM
I have $83,000 stuck in limbo for 2 weeks now. I'm tier 4 and when I went to withdraw, I was told my limits were reduced from $500,000 to $50,000. So I tried to cancel the withdrawal. It has said "cancel requested" for 2 weeks now and not 1 response from support on many tickets. So my money isn't in my account and it's not being wired to me either. I even wrote a physical letter and mailed it to kraken certified and it said it was delivered to an individual.
1 of my ticket #'s are 368303
This is really starting to scare the shit out of me. I'm a few days away from buying a plane ticket and coming to see kraken in person if this isn't resolved.
1 of my ticket #'s are 368303
This is really starting to scare the shit out of me. I'm a few days away from buying a plane ticket and coming to see kraken in person if this isn't resolved.
When any business turns into shit it starts to devalue their valued customers. Same thing kraken is doing to you.
June 19, 2017, 09:40:19 AM
I have $83,000 stuck in limbo for 2 weeks now. I'm tier 4 and when I went to withdraw, I was told my limits were reduced from $500,000 to $50,000. So I tried to cancel the withdrawal. It has said "cancel requested" for 2 weeks now and not 1 response from support on many tickets. So my money isn't in my account and it's not being wired to me either. I even wrote a physical letter and mailed it to kraken certified and it said it was delivered to an individual.
1 of my ticket #'s are 368303
This is really starting to scare the shit out of me. I'm a few days away from buying a plane ticket and coming to see kraken in person if this isn't resolved.
1 of my ticket #'s are 368303
This is really starting to scare the shit out of me. I'm a few days away from buying a plane ticket and coming to see kraken in person if this isn't resolved.
June 18, 2017, 11:37:34 AM
It's been one month i'm waiting for verification Tier 2-3-4
one month!
wth , how come it takes so much time?
Anyone has better alternative than Kraken?
one month!
wth , how come it takes so much time?
Anyone has better alternative than Kraken?
Of course there are many that are not shit like kraken.
Go for bitstamp.
Or Gemini.
There are many better you search on this forum about their repute.
But Kraken is no doubt a BIG SHIT.
June 18, 2017, 08:42:08 AM
It's been one month i'm waiting for verification Tier 2-3-4
one month!
wth , how come it takes so much time?
Anyone has better alternative than Kraken?
one month!
wth , how come it takes so much time?
Anyone has better alternative than Kraken?
June 18, 2017, 06:34:59 AM
Like I said I got verified to Tier3 in 1 week so I guess some verifications are easier than others.
I immediately sent more money to Kraken so my bank called me to check I was really behind the transfers, they said Kraken was marked as "fraudulent". Poor wording on their part, they meant people have lost their money because someone hacked their bank account and sent it to Kraken. I explained to the guy that that shouldn't happen anymore as Kraken only accepts transfers with the same name on the bank account and the Kraken account. So unless you are a Kraken user and both your bank account and Kraken account (and email, and phone if 2FA) are hacked, it should be fine.
I immediately sent more money to Kraken so my bank called me to check I was really behind the transfers, they said Kraken was marked as "fraudulent". Poor wording on their part, they meant people have lost their money because someone hacked their bank account and sent it to Kraken. I explained to the guy that that shouldn't happen anymore as Kraken only accepts transfers with the same name on the bank account and the Kraken account. So unless you are a Kraken user and both your bank account and Kraken account (and email, and phone if 2FA) are hacked, it should be fine.
This situation happened in my country as well. Several banks were marking Kraken as fraudulent and they were refusing any bank transfers to Kraken account. The only way was to writte a letter to your bank to say you perfectly understand the warning and you take the full responsability to send funds to a "fraudulent" company. It was funny because it's your money but the banks tell you "no it's a fraud" Well who own the money, you the banker or me? It's my money I don't need directives....
At this time I don't remember how Kraken managed this but I think they opened others accounts?
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