Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 130. (Read 628889 times)

I checked and this is resolved - the name did not come through in the transfer for some reason so it was held up due to that.

Sorry I haven't replied in a while, but I have been keeping up with raising the priority on ticket numbers posted here and by DM. Keep in mind that it can still take a while to hear back from support even if the priority is raised, so it will help speed things up but is not an instant fix.

I'll catch up on replies to comments now, but won't have time to respond to everything. As I've said before, we are hiring new support and verification staff and training them as fast as we can to address the recent huge increase in demand for our service. Many clients are waiting an unacceptably long time to get help and we are working hard to improve on this. Keep in mind that social media tends to strongly filter out the good experiences and you only hear about the bad. Our team is helping thousands of clients every day, but we have a ways to go yet before we can help everyone more promptly.

I am using them since years and never had bigger problems. Furthermore I use it because I can send money from my bank account to them within 30 minutes (normally).

^^ You people are amazing.

First jump into crooked ship then come here crying for help.

Why you don't get to know about the exchange before depositing.

I sent another EUR payment using fidor about 2h ago, just as I often do.
After some minutes my deposit showed up as "Recent Deposits" with the status "Success" although it had not been credited so I could spend the EUR. This is just normal, it often takes some minutes from "Success" to being credited so I can use them.
Somehow this time the payment no longer shows up under "Recent Deposits" and has also not been credited. This is conerning and new to me. I created a Ticket (378632) hoping that someone could help in this matter.

I see I can consider my money to be gone and move on. Another exchange that stiffed me.

Sadly I have yet another tale to tell about Kraken support.  Until searching for an outlet for my frustrations I had no idea that this thread existed or that Kraken had caused problems to so many people.  I deposited a large sum of fiat (well into 5 figures) to my Kraken account by SWIFT transfer last week.  It arrived but it was put on hold so I opened a ticket to find out what happened (#359454).  On Monday I had a reply asking me why the sending account and Kraken accounts are in different names.  But they are both the same and I told them so.  Then Rei replied with this: "My apologies. I just noticed that was apart of your address. I will send this now to our payments team to release your transaction. They will be in touch.".  That last message was more than 48 hours ago.

So Kraken have admitted it was their error, but it is now more than two days later and I am still waiting for my funds to be released.  There is no phone number to call, and no online chat.  I have sent two further replies to the ticket, but to no avail.  If anybody from Kraken is monitoring this please help.  I know it is less than a week since the transfer arrived, and that is nothing compared to the experiences of some other unfortunates here, but I find it hard to accept any delay greater than 24 hours when Kraken admit to have made the error in the first place.

I´m here again.

No news about.

No email, no answer by tweet...what happened Kraken? 16 days no news...hacked mail...hacked account?

Thanks

20 days sepa deposit on hold. Tier 4 verified. Then they finally reply and say my account will be closed in 24 hours. No explaination. Have to withdraw my funds within 24 hours but yes they are still on hold. Been a customer for years.  Good riddance. You suck Kraken

Rightly said those who cannot reach for your query in time should NEVER be trusted with your money.

MOVE ON

An open letter to Kraken:

Hi guys!

I've been your customer since day one. My first post in this topic is on page 5 I waited patiently to be verified while you were getting your house in order back in September 2013. Was totally understanding that KYC & AML policies were important. Since no one wanted you to get your bank accounts frozen like some other exchanges that were careless about regulatory compliance.

Also, waiting a few days to get my ticket resolved wasn't that bad. You were understaffed and the trade volume was low, you were still burning start-up money since the fees couldn't possibly cover your costs.

So I loved your exchange, since it was the only one that allowed me to trade the LTC/EUR pair. Quick and cheap SEPA deposits/withdrawals also made my trading experience much better.

Fast forward to 2017. Your trading volume is amazing. Much higher than Bitstamp. That's right, you're bigger than Stamp now! It's way past time to start acting like it. I'm reading posts in this topic and I'm horrified. I also hear from people I know who have been waiting for WEEKS to get a response on the tickets they opened (on-hold deposits, verifications). So I know these posts here are not isolated cases. Frankly I'm surprised there aren't more of them. 24h is the absolute maximum a customer should wait for a response. There should be no need to bump ticket via social media.

The second thing is your website/API performance. Every single time there is a huge move on the market, you go limp. Servers are cheap. I know you're constantly upgrading, but not nearly enough. Also, seriously consider ditching CloudFlare.

I've been more or less a happy customer for the last 4 years, but I am starting to reconsider my options. I'm seriously worried that you may fail me and the support will be non existent.

Do yourself a favor now and go to any customer caring exchange and don't fall in trap again.

They have replied now, unbelieveable is the power of public scrutiny!

why this now kraken not support withdraw and deposit USD use bank transfer wire
USD deposit and withdraw only use USDT

I also have a sad story about Kraken support to share.
My issues started on 6th of May when I initiated a withdrawal of EUR over SWIFT.
After several days I've checked with my bank and they said that the transaction has been stopped by intermediary bank (Commerzbank AG) because there was no accompanying reason for sending those euros.
So I opened a ticket request (#267043) on 12th of May to inquire about my withdrawal and have not received any reply since then.
None. Not one generic message, nothing, for over a month.
I have tried replying to my own ticket in hope that someone will reply, but nothing changed, no one replied.

Since then, my bank has informed me that the transaction has been declined and that my money has been returned to sender and status of my withdrawal on Kraken is still "Sending".

Their behaviour is the worst experience that I ever had with any kind of support.

If anyone here can help me resolve this issue with Kraken, please do

Isn't it possible for customers to file suit against them where it's registered for monetary compensation.

Yes Agree... support really needs to sort itself out.... I have been waiting for my account to be unlocked for over 2 weeks now and no contact apart from 1 email apologising for the delay and that was 10 days ago.
Very frustrating having got XBT and a position I cannot cancel plus other coins I want to take offline and put in my wallet.... Please Kraken Support start contacting your customers and employ some more staff 2 weeks and no response is not a good way to treat your customers!
Request 315876 please unlock account.

So they can quickly remove posting on reddit but can't send replies to customers on why they are holding there money!!! will never use this exchange again

KRAKEN GIVE US OUR MONEY BACK!!!!!!!!!!!!!!!!!!!

This is notorious exchange in terms of customer support.

In fact there is no customer support.

One guy named Dargo will come here only to post useless replies.

Oh my god. This is the very worst kind of customer support i experienced so far among exchanges. They put the money on hold, made me wait..., wait...., wait...., and again wait....
In 2 weeks, received only 3 general replies only with just excuses, explanations, and no solution. Holding my deposit of 4000€ for 2 weeks is really unacceptable. They just replied now that refund process will take 5 days to complete. There were already 2 'five days' gone in the past 2 weeks. How can they treat their own customers with such unfair trade practices.