[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 179.

Serpens66

legendary

Activity: 2940

Merit: 1131

Quote from: VLT_consultans on May 03, 2016, 11:12:27 AM

Hi there
My name is Oleg Speka, we try to work with kraken, send SEPA transaction 20 april, but still kraken didnt provide verification, didnot add money to balance,
didnot send transaction back..
My partners think that kraken is scam, support dont answer for 5-7 days..
Up to you, kraken..

Best regards, Oleg Speka and Peter Zimmer (Vlt_Consultants)

of course kraken is not scam.
PM Dargo your ticket number and I'm sure he will speed up the support.

VLT_consultans

newbie

Activity: 15

Merit: 0

Thank you! Problem was solved

btc-x.is

newbie

Activity: 11

Merit: 0

Hello
My account ID:AA66 N84G VJJE J6CY.This is first time use Kraken service.
Please verify for my Tier 4.Money hold on your system is not fair for business.

cashintor1

sr. member

Activity: 289

Merit: 250

BUY/SELL BTC via WU/PayPal +33*758788429 +WhatsAPP

tmltd

full member

Activity: 210

Merit: 100

Quote from: cashintor1 on April 12, 2016, 08:49:40 AM

... you refused to proceed because your staff 'is not allowed to open links' - strange thing is the IT security sometimes guys...

That is the No 1 rule in the security implementation to prevent hacking (Phishing - link manipulation) by many companies that have security policies enacted.

cashintor1

sr. member

Activity: 289

Merit: 250

BUY/SELL BTC via WU/PayPal +33*758788429 +WhatsAPP

Hi Joshua or anybody behind this 'Dargo' kraken account - this is me!

Your opinion about security is VERY contradictory!

You wrote here - '(email accounts can be hacked)' and you expect me to answer all these security sensitive questions via my free outlook email account? I sent you a disposable link with a password which can be opened just once and you refused to proceed because your staff 'is not allowed to open links' - strange thing is the IT security sometimes guys... Is this really IT professional from an IT security department perspective or an IT professional perspective? Or what is this? Please take this a note or feedback guys!

Why don't you just call me or give me your number to call you from a secure line to answer all your questions? Pretty much easier and secure approach as proven by all the big good financial institutions so no more precious time wasted?

Quote from: Dargo on April 08, 2016, 09:45:33 AM

Quote from: cashintor1 on April 08, 2016, 06:34:33 AM

My account got temporary disabled due to pass change. I opened a support ticket and got a reply to answer like 10 stupid questions...So damn frustrating. Not worth the hassle and my time.. Cannot you identify your users simply like the normal exchanges?

I better continue trading on btc-e.com hassle free like always.

Is this a joke?

Maybe they believed in themselves too much like their shit doesn't smell...

I used to do €XXXXX volume on kraken but i am disappointed now.

Advice to regular users who give kraken good business and fees - do not make simple changes like changing your password.

We understand that the account access questions are an inconvenience, but we are very security focused and think that this kind of inconvenience is worth it to better secure your account. Identifying our users "simply" without something like this would mean doing things like going by the email address you use to contact us (and other things), which we do of course check, but none of theses things proves your identity (email accounts can be hacked) so we think it's worthwhile to do something extra.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: cashintor1 on April 08, 2016, 06:34:33 AM

My account got temporary disabled due to pass change. I opened a support ticket and got a reply to answer like 10 stupid questions...So damn frustrating. Not worth the hassle and my time.. Cannot you identify your users simply like the normal exchanges?

I better continue trading on btc-e.com hassle free like always.

Is this a joke?

Maybe they believed in themselves too much like their shit doesn't smell...

I used to do €XXXXX volume on kraken but i am disappointed now.

Advice to regular users who give kraken good business and fees - do not make simple changes like changing your password.

We understand that the account access questions are an inconvenience, but we are very security focused and think that this kind of inconvenience is worth it to better secure your account. Identifying our users "simply" without something like this would mean doing things like going by the email address you use to contact us (and other things), which we do of course check, but none of theses things proves your identity (email accounts can be hacked) so we think it's worthwhile to do something extra.

cashintor1

sr. member

Activity: 289

Merit: 250

BUY/SELL BTC via WU/PayPal +33*758788429 +WhatsAPP

My account got temporary disabled due to pass change. I opened a support ticket and got a reply to answer like 10 stupid questions...So damn frustrating. Not worth the hassle and my time.. Cannot you identify your users simply like the normal exchanges?

I better continue trading on btc-e.com hassle free like always.

Is this a joke?

Maybe they believed in themselves too much like their shit doesn't smell...

I used to do €XXXXX volume on kraken but i am disappointed now.

Advice to regular users who give kraken good business and fees - do not make simple changes like changing your password.

pat1900

full member

Activity: 154

Merit: 100

Quote from: Dargo on March 24, 2016, 11:19:28 AM

So if you sent a SEPA deposit today,

SEPA deposits still not working.
EDIT: Meanwhile I opened a support ticket, and the support responded within a few minutes and manually checked/approved the deposited amount.

Dargo

legendary

Activity: 1820

Merit: 1000

Announcement:

Both Friday, March 25 (Good Friday) and Monday, March 28 (Easter Monday) are bank holidays in Germany - this means Fidor will not process wire or SEPA transactions on these days. So if you sent a SEPA deposit today, it may only get credited on Tuesday (!)

Fidor-Fidor internal transfers will still be processed. PayCash will also not process any transactions on Friday and Monday since both are bank holidays in Luxembourg as well.

SebastianJu

legendary

Activity: 2674

Merit: 1083

Legendary Escrow Service - Tip Jar in Profile

Quote from: Jacobo454 on March 21, 2016, 03:40:07 AM

Quote from: SebastianJu on March 19, 2016, 04:44:33 AM

Quote from: Jacobo454 on March 19, 2016, 04:29:51 AM

Quote from: SebastianJu on March 16, 2016, 07:58:13 AM

Quote from: Jacobo454 on March 16, 2016, 05:56:04 AM

Quote from: SebastianJu on March 16, 2016, 05:02:30 AM

Quote from: Jacobo454 on March 16, 2016, 04:53:38 AM

Anyone else with SEPA withdrawal issues? Mine was put on hold and no response from support so far..

On hold or sending status? Mine was on sending until dargo checked out my support ticket. After that it went through. Don't know why it was not worked on.

Send dargo a pm with your ticket number...

Status says "on hold". Its my first SEPA withdrawal, so maybe I made some mistake. I have created support ticket two days ago, maybe they have fev days backlog..

Maybe when it is your first withdrawal you might check the verification status you have. It might be that the threshold of money you want to transfer is higher than the level of verification you currently have.

Might be they check you out first since it is your first withdraw too.

I think it's best to contact dargo. Somehow the support is not really usefull at kraken. Might be that they are overworked because of the current performance issues too.

Thanks for help SebastianJu.

After fev days support replied whit detailed response why the SEPA didn't go through. The problem is with banks under Raiffeisen Bank group. They are apparently blocking any payment related to bitcoin..

Yes, I heard of that. Though it is not only banks from the Raiffeisen bank group but all banks that use Raiffeisen middle man transfer system (or something like that) too. Which raises the number of banks being blocked for bitcoin transactions... very unfortunate.

Can you say which bank you have an account with? I will avoid it... Cheesy

I only know that Postbank is not affected. I'm not sure about Netbank since I did not withdrew to it directly in the last year or two or so.

I have my bank account in TatraBanka (Slovakia). My co-worker uses MBank and deposits/withdrawals at Kraken are working fine..

Ah ok. Never heard of it though it is interesting that slovakian banks use the raiffeisen transfer banks too. I wonder why.

The problem is that they have no real connection to raiffeisen. You can't find out. Only if the withdraw fails...

It's better anyway to have a bank account only for bitcoin. You never want to experience that your normal bank account is closed and all the monthly bookings that were done automatically end up in nowhere so that you have to set up everything again.

Jacobo454

newbie

Activity: 4