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Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 178. (Read 628889 times)

newbie
Activity: 15
Merit: 0
Thank you for the links, but none of them answers a single of my questions ^^
The Margin-Level article talks about 100%. My first question was basically, if I have to replace that 100% with 80% at Kraken? (because it's written somewhere that Kraken uses a 80 Margin-Call-Level)

I see that the other questions were not answered by the links, but your first one is. Margin call is 80%. 100% is the level at which you cannot open new positions but that is not margin call. "If my leverage is 2:1 (and I don't have more balance) the price only has to move 40% (instead of 50%) in the wrong direction to be margin called?" - this cannot be answered because your margin level depends on your account equity and the margin used as explained in the links I provided. You cannot choose what currency will be used as "collateral."

Quote
The other question was about the value of bitcoin as collateral wich is not mentioned in one of the links.

So open questions:
1) Do I have to replace that 100% with 80% at Kraken? https://support.kraken.com/hc/en-us/articles/203325753-Margin-Level
2) If bitcoin is used as collateral, will it be used as " 1 BTC " regardless of the price? Or will my collateral loose value (in addition to the normal loss!), if the price of bitcoin falls.
3) When I open a short position and I have Euro and BTc in my account balance. How to determine which currency will be used as collateral (since both can be used)?

1) No - answered above I think - margin call is 80% and the level at which you cannot add new positions is 100%.

2) If the price of bitcoin falls, then the value of your collateral also falls.

3) The system doesn't assign a certain balance in a certain currency to the margin position - it is more flexible than that. Suppose you have 1 BTC and 400 EUR in your account and go long 0.5 BTC @ a price of 400 EUR and 2:1 leverage. The margin used to open the position is 100 EUR since you used 2:1 leverage. Assuming for simplicity no change in market price, you could then withdraw all of your BTC or all of your EUR because either way the remaining balance in your account is sufficient to keep the position above 100% margin level (we don't let you withdraw below 100%).  Either way your margin level is at 400% because your equity is 400 EUR and your used margin is 100 EUR and margin level = equity/used margin.    

Hope this finally answers your questions!

Mister Dargo, excuse me, can you check our request in private messages? We are little bit confused cause there are no answer about our verificaton and payment.
legendary
Activity: 1820
Merit: 1000
Thank you for the links, but none of them answers a single of my questions ^^
The Margin-Level article talks about 100%. My first question was basically, if I have to replace that 100% with 80% at Kraken? (because it's written somewhere that Kraken uses a 80 Margin-Call-Level)

I see that the other questions were not answered by the links, but your first one is. Margin call is 80%. 100% is the level at which you cannot open new positions but that is not margin call. "If my leverage is 2:1 (and I don't have more balance) the price only has to move 40% (instead of 50%) in the wrong direction to be margin called?" - this cannot be answered because your margin level depends on your account equity and the margin used as explained in the links I provided. You cannot choose what currency will be used as "collateral."

Quote
The other question was about the value of bitcoin as collateral wich is not mentioned in one of the links.

So open questions:
1) Do I have to replace that 100% with 80% at Kraken? https://support.kraken.com/hc/en-us/articles/203325753-Margin-Level
2) If bitcoin is used as collateral, will it be used as " 1 BTC " regardless of the price? Or will my collateral loose value (in addition to the normal loss!), if the price of bitcoin falls.
3) When I open a short position and I have Euro and BTc in my account balance. How to determine which currency will be used as collateral (since both can be used)?

1) No - answered above I think - margin call is 80% and the level at which you cannot add new positions is 100%.

2) If the price of bitcoin falls, then the value of your collateral also falls.

3) The system doesn't assign a certain balance in a certain currency to the margin position - it is more flexible than that. Suppose you have 1 BTC and 400 EUR in your account and go long 0.5 BTC @ a price of 400 EUR and 2:1 leverage. The margin used to open the position is 100 EUR since you used 2:1 leverage. Assuming for simplicity no change in market price, you could then withdraw all of your BTC or all of your EUR because either way the remaining balance in your account is sufficient to keep the position above 100% margin level (we don't let you withdraw below 100%).  Either way your margin level is at 400% because your equity is 400 EUR and your used margin is 100 EUR and margin level = equity/used margin.    

Hope this finally answers your questions!
legendary
Activity: 2940
Merit: 1131
thank you very much! Smiley
Just some things I want to clarify:

- The Margin Call Level is 80%, that means if my leverage is 2:1 (and I don't have more balance) the price only has to move 40% (instead of 50%) in the wrong direction to be margin called?
- It is right, that I can choose which currency should be used as collateral? If so:

1) Go long for 5 BTC with 5:1 leverage with EUR as collateral VS 2) Go long for 5 BTC with 5:1 leverage with BTC as collateral.

1)
The price for the 5 BTC is 400€/BTC, so 400€ is locked for this margin position and I don't have more balance in my account.
Now the price goes down 16% (80% from 20%), I will be margin called and loose 80% from my 400€, right?

2)
The price for the 5 BTC is 400€/BTC, so 1BTC is locked for this margin position and I don't have more balance in my account.
Now the price goes down 8% to 368€/BTC. The problem I see now is, that my colleteral is less worth, than it was before. So my assumption is, that I will be margin called long before 16% price movement. Is this right?


edit:
why is the open amount of my margin order, after I tried to settle it, -2.67644522 ? I can`t close it because negative amount.
Ticket number: #98751

Hi Serpens - sorry it took me so long to get back to you. I think your questions about margin level can be answered by looking at our trading guide in this case, but let me know if it's not enough information. Your margin level (and hence margin call and liquidation levels) depend on your account equity and the amount of margin used by open positions.  

https://support.kraken.com/hc/en-us/articles/203325753-Margin-Level

https://support.kraken.com/hc/en-us/articles/203325723-Equity

https://support.kraken.com/hc/en-us/articles/203325733-Used-Margin

That negative amount on your position is some kind of technical error - I think you are getting help in the ticket, but let me know if the issue isn't getting resolved.

Yes the negative amount bug is solved. I hope it will not happen again =/

Thank you for the links, but none of them answers a single of my questions ^^
The Margin-Level article talks about 100%. My first question was basically, if I have to replace that 100% with 80% at Kraken? (because it's written somewhere that Kraken uses a 80 Margin-Call-Level)
The other question was about the value of bitcoin as collateral wich is not mentioned in one of the links.

So open questions:
1) Do I have to replace that 100% with 80% at Kraken? https://support.kraken.com/hc/en-us/articles/203325753-Margin-Level
2) If bitcoin is used as collateral, will it be used as " 1 BTC " regardless of the price? Or will my collateral loose value (in addition to the normal loss!), if the price of bitcoin falls.
3) When I open a short position and I have Euro and BTc in my account balance. How to determine which currency will be used as collateral (since both can be used)?
legendary
Activity: 1820
Merit: 1000
Yeah, the trading guide needs a revision to add more details and examples. Let me offer a quick crash course here that will hopefully answer most of the questions you have.
thank you very much! Smiley
Just some things I want to clarify:

- The Margin Call Level is 80%, that means if my leverage is 2:1 (and I don't have more balance) the price only has to move 40% (instead of 50%) in the wrong direction to be margin called?
- It is right, that I can choose which currency should be used as collateral? If so:

1) Go long for 5 BTC with 5:1 leverage with EUR as collateral VS 2) Go long for 5 BTC with 5:1 leverage with BTC as collateral.

1)
The price for the 5 BTC is 400€/BTC, so 400€ is locked for this margin position and I don't have more balance in my account.
Now the price goes down 16% (80% from 20%), I will be margin called and loose 80% from my 400€, right?

2)
The price for the 5 BTC is 400€/BTC, so 1BTC is locked for this margin position and I don't have more balance in my account.
Now the price goes down 8% to 368€/BTC. The problem I see now is, that my colleteral is less worth, than it was before. So my assumption is, that I will be margin called long before 16% price movement. Is this right?


edit:
why is the open amount of my margin order, after I tried to settle it, -2.67644522 ? I can`t close it because negative amount.
Ticket number: #98751

Hi Serpens - sorry it took me so long to get back to you. I think your questions about margin level can be answered by looking at our trading guide in this case, but let me know if it's not enough information. Your margin level (and hence margin call and liquidation levels) depend on your account equity and the amount of margin used by open positions. 

https://support.kraken.com/hc/en-us/articles/203325753-Margin-Level

https://support.kraken.com/hc/en-us/articles/203325723-Equity

https://support.kraken.com/hc/en-us/articles/203325733-Used-Margin

That negative amount on your position is some kind of technical error - I think you are getting help in the ticket, but let me know if the issue isn't getting resolved.
newbie
Activity: 15
Merit: 0
Hello
Today we have contacted with Alexander from support, when he will call us?
We have transfered 10 000 dollars to Fidor Bank from our Adworld company, when we can start trading?


newbie
Activity: 15
Merit: 0
@ Dargo, thank you very much for the explanation Smiley

Is there a FAQ or Guide which is as detailed as the description in the email for the whole process (with opening the margin position)? The Trading Guide seems to be not very detailed.

Yeah, the trading guide needs a revision to add more details and examples. Let me offer a quick crash course here that will hopefully answer most of the questions you have.

When placing margin orders everything in the order form works the same as it does for spot trades, because a leveraged margin position is just a spot trade executed through an advance financed by Kraken. For example, a long XBT/EUR position is opened by advancing the trader EUR to buy XBT in a spot trade. And a short XBT/EUR position is opened by advancing the trader XBT to sell for EUR in a spot trade.

So to create a margin order, you enter everything in the order form just as you would for a regular spot trade (the "Amount" field still determines the size of the order, the price parameters for the various order types work the same, etc.) - EXCEPT you select a level of leverage for the order. Selecting a level of leverage means that the order, if executed, will execute a spot trade through an advance financed by Kraken (rather than a spot trade executed directly from the balances in your account).

What about the different levels of leverage? The different levels of leverage just determine how much of your account balance is "tied" to the position as a kind of "collateral" for the advance used to open the position. For example, if you have 10 BTC in your account and open a 5 BTC long @5:1 leverage, then 1 BTC is tied to the position. Since only 1 BTC is tied to the position, you could withdraw up to 9 BTC, but not more, because that last 1 BTC is tied to the position. Similarly, the 9 BTC is available in your account as buying power for opening more positions or making other trades. With 5:1 leverage, you could open positions up to 50 BTC in total volume (but keep in mind that having positions that are much larger than the balance of your account puts you at greater risk of margin call/liquidation, so be very careful about doing this).

Alternatively, if you select 2:1 leverage instead of 5:1 leverage, then 2.5 BTC would be tied to the 5 BTC position. In this case you would only be able to withdraw up to 7.5 BTC and would only have 7.5 BTC buying power left for other trades.

The risk of your margin position to amplified losses or margin call/liquidation is really determined by the size of the position relative to your account balance (and not merely by the level of leverage you select). If you have a 10 BTC balance and open a 5 BTC position, the choice of 5:1 leverage over 2:1 leverage does not really make the position more risky. I think for most traders it's better to just choose the higher level of leverage leaving more buying power in the account, so long as the trader is mindful of not getting to the point where they have positions that are 5x the size of the account balance (but of course for some traders with very high risk tolerance, getting to this 5x level might be OK for their trading style).

Another key point to keep in mind is that not all currencies are "margin currencies" - i.e. currencies that can be "collateralized" for the advance. Currently the only margin currencies on Kraken are BTC, EUR, and USD. So, for example, if you only have ripples (XRP) in your account, you will not be able to margin trade at all.

Hope this helps!

Quote
 
Another topic:
If you are at https://www.kraken.com/u/trade (or charts) and scroll down to the bottom. Hover the mouse over the "Trading Guide" link. You will see, that it will redirect you to https://www.kraken.com/redirect?url=  . I already wrote this to support some months ago, but it seems they don't care.
If you are at https://www.kraken.com/help/faq , the link to the Trading Guide is correct.

Thanks - it's not that we don't care, just have too many other projects/distractions and this has been neglected. I'll see if we can get it fixed soon though.


Really important information, nice course, thanks.
legendary
Activity: 2940
Merit: 1131
Yeah, the trading guide needs a revision to add more details and examples. Let me offer a quick crash course here that will hopefully answer most of the questions you have.
thank you very much! Smiley
Just some things I want to clarify:

- The Margin Call Level is 80%, that means if my leverage is 2:1 (and I don't have more balance) the price only has to move 40% (instead of 50%) in the wrong direction to be margin called?
- It is right, that I can choose which currency should be used as collateral? If so:

1) Go long for 5 BTC with 5:1 leverage with EUR as collateral VS 2) Go long for 5 BTC with 5:1 leverage with BTC as collateral.

1)
The price for the 5 BTC is 400€/BTC, so 400€ is locked for this margin position and I don't have more balance in my account.
Now the price goes down 16% (80% from 20%), I will be margin called and loose 80% from my 400€, right?

2)
The price for the 5 BTC is 400€/BTC, so 1BTC is locked for this margin position and I don't have more balance in my account.
Now the price goes down 8% to 368€/BTC. The problem I see now is, that my colleteral is less worth, than it was before. So my assumption is, that I will be margin called long before 16% price movement. Is this right?


edit:
why is the open amount of my margin order, after I tried to settle it, -2.67644522 ? I can`t close it because negative amount.
Ticket number: #98751
legendary
Activity: 1820
Merit: 1000
Blog post about the "settle position" feature - it's very similar to the email we sent out to clients, but adds some additional explanation to make things clearer.

http://blog.kraken.com/post/143865496412/new-feature-cash-out-of-margin-positions-with
legendary
Activity: 1820
Merit: 1000
@ Dargo, thank you very much for the explanation Smiley

Is there a FAQ or Guide which is as detailed as the description in the email for the whole process (with opening the margin position)? The Trading Guide seems to be not very detailed.

Yeah, the trading guide needs a revision to add more details and examples. Let me offer a quick crash course here that will hopefully answer most of the questions you have.

When placing margin orders everything in the order form works the same as it does for spot trades, because a leveraged margin position is just a spot trade executed through an advance financed by Kraken. For example, a long XBT/EUR position is opened by advancing the trader EUR to buy XBT in a spot trade. And a short XBT/EUR position is opened by advancing the trader XBT to sell for EUR in a spot trade.

So to create a margin order, you enter everything in the order form just as you would for a regular spot trade (the "Amount" field still determines the size of the order, the price parameters for the various order types work the same, etc.) - EXCEPT you select a level of leverage for the order. Selecting a level of leverage means that the order, if executed, will execute a spot trade through an advance financed by Kraken (rather than a spot trade executed directly from the balances in your account).

What about the different levels of leverage? The different levels of leverage just determine how much of your account balance is "tied" to the position as a kind of "collateral" for the advance used to open the position. For example, if you have 10 BTC in your account and open a 5 BTC long @5:1 leverage, then 1 BTC is tied to the position. Since only 1 BTC is tied to the position, you could withdraw up to 9 BTC, but not more, because that last 1 BTC is tied to the position. Similarly, the 9 BTC is available in your account as buying power for opening more positions or making other trades. With 5:1 leverage, you could open positions up to 50 BTC in total volume (but keep in mind that having positions that are much larger than the balance of your account puts you at greater risk of margin call/liquidation, so be very careful about doing this).

Alternatively, if you select 2:1 leverage instead of 5:1 leverage, then 2.5 BTC would be tied to the 5 BTC position. In this case you would only be able to withdraw up to 7.5 BTC and would only have 7.5 BTC buying power left for other trades.

The risk of your margin position to amplified losses or margin call/liquidation is really determined by the size of the position relative to your account balance (and not merely by the level of leverage you select). If you have a 10 BTC balance and open a 5 BTC position, the choice of 5:1 leverage over 2:1 leverage does not really make the position more risky. I think for most traders it's better to just choose the higher level of leverage leaving more buying power in the account, so long as the trader is mindful of not getting to the point where they have positions that are 5x the size of the account balance (but of course for some traders with very high risk tolerance, getting to this 5x level might be OK for their trading style).

Another key point to keep in mind is that not all currencies are "margin currencies" - i.e. currencies that can be "collateralized" for the advance. Currently the only margin currencies on Kraken are BTC, EUR, and USD. So, for example, if you only have ripples (XRP) in your account, you will not be able to margin trade at all.

Hope this helps!

Quote
 
Another topic:
If you are at https://www.kraken.com/u/trade (or charts) and scroll down to the bottom. Hover the mouse over the "Trading Guide" link. You will see, that it will redirect you to https://www.kraken.com/redirect?url=  . I already wrote this to support some months ago, but it seems they don't care.
If you are at https://www.kraken.com/help/faq , the link to the Trading Guide is correct.

Thanks - it's not that we don't care, just have too many other projects/distractions and this has been neglected. I'll see if we can get it fixed soon though.
legendary
Activity: 2940
Merit: 1131
@ Dargo, thank you very much for the explanation Smiley

Is there a FAQ or Guide which is as detailed as the description in the email for the whole process (with opening the margin position)? The Trading Guide seems to be not very detailed.

Another topic:
If you are at https://www.kraken.com/u/trade (or charts) and scroll down to the bottom. Hover the mouse over the "Trading Guide" link. You will see, that it will redirect you to https://www.kraken.com/redirect?url=  . I already wrote this to support some months ago, but it seems they don't care.
If you are at https://www.kraken.com/help/faq , the link to the Trading Guide is correct.
legendary
Activity: 1820
Merit: 1000
Settle Position

Thank you very much this this fantastic feature! Smiley

Glad you like it!

Quote
I have some questions:
1) I tried to place one settle position, buy 0.05 BTC with 1.5 Leverage. But I can't define a price, why? And when I try to place it, it says "invalid position". Do I have to open a margin position first?

Position settlement is essentially an alternative way of closing a margin position, so you have to open a margin position before you can settle it. You can't define a price because the price of the settle order is determined by the average fill price of the order used to open the position.

Quote
2) In your information email you say, that a settle position would be free of charge, because there would be no market action. But why is there no market action? If I place a settle position buy order for 1 BTC at 400€/BTC you have to buy this 1 BTC at that price, otherwise it would not be possible for you to give me that 1 bTC at 400€/BTC after I close the position.  Or do I understand it wrong?

Normally when a leveraged margin position is closed it is done by executing an opposing order on the open market (a sell order to close a long position or a buy order to close a short position). The opposing order serves to return the funds which are advanced to the trader to open the position. However, the same result can be achieved by returning the advanced funds directly from the trader's account balance with no trade executed on the open market - this is position settlement. Keep in mind that the entire process is not free end-to-end. You pay a trade fee to open margin positions and a margin fee to maintain them. The only free part is closing the position via settlement (closing the normal way by executing an opposing order also involves a trade fee).

Quote
3) Also in your email you give the example, that if someone has only bitcoins in his account and want to buy some more bitcoins, he can make a settle position. That would mean the previous btc in the account would be the colateral? So if the price was 400€/BTC before and the leverage of 2 was used, and then the prcie goes down to 300€/BTC that would mean that also the colateral lost value, which will result in a faster margin call, right?

In this case the trader would open a long position and is being advanced the EUR to do this. The advance is effectively collateralized by the bitcoin balance in the account. Then after the EUR deposit arrives a settle position order can be used to return the EUR that were advanced in return for the bitcoin the EUR were used to buy. But until the margin position is settled, it is subject to the same risk of margin call or even forced liquidation as any other margin position if the market moves quickly against the position. But the risk of margin call or liquidation depends on the size of the position relative to the value of the bitcoins in the account. You are pretty safe, for example, if you have 25 bitcoins in your account and open a long position for 10 bitcoins for a day or two until your funds arrive.
legendary
Activity: 1820
Merit: 1000
Can we make deposit using USD? When we click usd deposit in account system dont show any bank details.
Can you send bank details by email or in private message?
thank you, Oleg, Piter

Since EUR deposits are available to you, that is definitely your best option (our EUR payments are much faster and easier compared to USD). If you don't see USD bank details or instructions for making a deposit, it probably means that USD deposits aren't available to you.
legendary
Activity: 1820
Merit: 1000
Hello
Joseph provide 2 answers but did not solve our request.
We wait 2 !! weeks after transaction and wait more than 1 week after all AML, KYC documents were send.
Please, Kraken, send our money back or add to balance and provide verification.

Best regards, Oleg and Peter

Hi - I'm very sorry about the delay with this. We received a SWIFT message from your bank requesting the return of the deposit and it was sent back from our end last week. You should have received it by now and I'm not sure why you haven't. We will ask our bank to reply to the SWIFT message to confirm receipt of the funds and that should help to get things straightened out. Also, I will DM you just to confirm that we're talking about the same deposit.



I`m very sorry too, we have received money back from your Kraken system. Now we want to send new KYC and AML documents (where i`m director too) and can you accept new TIER FOUR verification? Thank you for help. we think we can try to work with your system

Glad to hear you got the money back - I'm not sure why you want to do a new tier 4 verification, but please contact us through support on this.
legendary
Activity: 2940
Merit: 1131
Settle Position

Thank you very much this this fantastic feature! Smiley

I have some questions:
1) I tried to place one settle position, buy 0.05 BTC with 1.5 Leverage. But I can't define a price, why? And when I try to place it, it says "invalid position". Do I have to open a margin position first?

2) In your information email you say, that a settle position would be free of charge, because there would be no market action. But why is there no market action? If I place a settle position buy order for 1 BTC at 400€/BTC you have to buy this 1 BTC at that price, otherwise it would not be possible for you to give me that 1 bTC at 400€/BTC after I close the position.  Or do I understand it wrong?

3) Also in your email you give the example, that if someone has only bitcoins in his account and want to buy some more bitcoins, he can make a settle position. That would mean the previous btc in the account would be the colateral? So if the price was 400€/BTC before and the leverage of 2 was used, and then the prcie goes down to 300€/BTC that would mean that also the colateral lost value, which will result in a faster margin call, right?
newbie
Activity: 15
Merit: 0
Thank you for service. But the biggest problem its very slow support responce. For 1 request we can wait more than week.
newbie
Activity: 15
Merit: 0
legendary
Activity: 1820
Merit: 1000
Hello
Joseph provide 2 answers but did not solve our request.
We wait 2 !! weeks after transaction and wait more than 1 week after all AML, KYC documents were send.
Please, Kraken, send our money back or add to balance and provide verification.

Best regards, Oleg and Peter

Hi - I'm very sorry about the delay with this. We received a SWIFT message from your bank requesting the return of the deposit and it was sent back from our end last week. You should have received it by now and I'm not sure why you haven't. We will ask our bank to reply to the SWIFT message to confirm receipt of the funds and that should help to get things straightened out. Also, I will DM you just to confirm that we're talking about the same deposit.

newbie
Activity: 15
Merit: 0
newbie
Activity: 15
Merit: 0
legendary
Activity: 1820
Merit: 1000
Hi there
My name is Oleg Speka, we try to work with kraken, send SEPA transaction 20 april, but still kraken didnt provide verification, didnot add money to balance,
didnot send transaction back..
My partners think that kraken is scam, support dont answer for 5-7 days..
Up to you, kraken..


Best regards, Oleg Speka and Peter Zimmer (Vlt_Consultants)
of course kraken is not scam.
PM Dargo your ticket number and I'm sure he will speed up the support.

Yes, please DM me your support request number and I will look into this for you.
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