Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 181. (Read 628889 times)

Same problem here. Trading on margin also doesn't work. Is this an attempt to reduce traffic in order to keep the site alive..?  

Please do something with btc deposite, incoming btc  stuck on confirming 2 hours and 10 confirmation ..

Hi,

what's wrong?

Error 500 when i try to login? 

I mean it is not a load issue, because it exactly started yesterday at 1 am UTC +1.  Before that time of course every now and then were issues too because of heavy load. But at that time something additional happend, which raised the timeout errors from 15% to 60 or 70%. (and it is still that horrible)
And this additional problem is the one you have to find out, to reduce the problems to 15% again. And then find out how to reduce it to 0%

Thanks. This "nonce windows" feature is new and was not there when I set up the keys some time ago. And I never read somewhere about it. You should announce such new feaures somewhere. But thank you very much for this feature, I'm sure it will solve this problem
The reason for the lockout was because of the poor connection to kraken, some calls did take that long, that in the meantime my bot throwed a timeout error and tried it again. The result was that sometimes several calls with wrong nonce arrived at Kraken.  

Serpens66


It may not have been the heavy load, but the heavy load may also have started before it became more evident, since it's not the volume, but the number of orders and the number of funding requests that are the issue.


The temporary lockout message means there has been some kind of time-based violation with your API. Usually it's a nonce issue and means you need to increase the nonce window on your Kraken account API keys. We replied to your ticket about this and are waiting to hear back from you.
 

Well we don't have special agents just for API problems, but it's true that many of your API tickets did not get a reply and we apologize for that. Support is still seeing a really large volume of tickets and our service is going to be sub-par for some time yet unfortunately.

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SebastianJu


Thanks for letting me know - I think I will just remove my signature going forward. 


Unfortunately the trustee only offers the helpline and no email. Perhaps you can call the helpline and see if they will give you an email for correspondence.

Dargo



Do you have an email maybe? I'm pretty bad with spoken and heard english... most speak too fast and with slang.

Regarding the other topic, I will create a support ticket.

I noticed that you posted a couple of posts one after another while wearing a signature of some kind. You should not do this anymore since there is a, until now, hidden rule that even made me get banned for 14 days in the last weeks. Better don't do it. I thought it will be bad for accessibility, especially when answering to more than one persons in the same post but i cam up with this formatting solution you see in this post. It's not needed when only answering one of course.

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Other User


Hi User...

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Even another User


Hi to you too...

We replied to your support request yesterday - reply back if we did not solve your issue.

Yes, there are plans to offer websockets. We hope to launch this fairly soon, but I can't give an ETA at this point. It has been pushed back some because we are currently working on other infrastructure improvements to help improve platform response times.

We cannot help you with this issue. Please contact the trustee directly using the helpline.

Telephone: +81-3-4588-3922
Operating Hours: Monday to Friday (excluding Japanese national holidays), from 10 a.m. to 5 p.m. JST

Please create a support ticket about this if you haven't already. You can DM the ticket number to me and I'll try to expedite the request for you.

Hope you still answer me dargo. Besides, I noticed that announcement about the MtGox trustee. I believe it said to log in at https://claims.mtgox.com/assets/index.html#/signin and verify the decision of the trustee or so. But I can't. It says that someone might have claimed the coins already, which I did, but how to verify the decision of the trustee then?

As mentioned above the heavy API issues started 24 hours ago, after the "EService:Unavailable" error message.
So I don't think it is because of heavy load. (of course you have heavy loads problems too, but this is an additional issue)

And it is no explanation for the "['EGeneral:Temporary lockout']" I keep getting. Did you lowered API limts because of the load? Or did you enabled stricter limits to placing and canceling orders while your website says there are no limits for doing so?

Another problem is, that you have by far too less support agents for API problems. I have some tickets open over weeks now without a reply. Luckily tickets about deposit/withdrawal problems are answered within some hours.

Sorry it has taken me so long to respond here. The site is performing better now, but we still have reports of the site/API being slow to respond. 

Earlier we had an issue with the front end that was fixed with a restart. It was causing the "500 Application Error" that many people were reporting and may have contributed to other problems as well.

The other problem that is still ongoing and the cause of the slow response times, is heavy load, both in terms of a high number of orders and also a high number of funding requests. I mentioned the order issue in a previous post (https://bitcointalksearch.org/topic/m.14019309). The high number of funding requests has been a problem because we're seeing slow response times through some of our funding gateways and the response has been slower than usual today. We made some changes today that will help a little bit with the funding requests, but as with the order issue, this is an issue that will take some time to address and there are likely to be site/API performance issues under periods of heavy load for some time to come.

All this is intended as an explanation only - not an excuse - we understand that the platform performance has been unacceptable lately and we are working hard to isolate the causes and address them. But, again, I want to stress that this process will take time and we are likely to see more episodes of poor performance before things significantly improve. 

 

Dargo can you explain why I still can't login with these other accounts I had on the exchanges kraken bought?

I received 2 emails. Checking the named usernames they were from the two bought exchanges where I, it seems, had accounts too. But when I tried to login kraken only says that it does not work. User unknown or so.

When I received the emails I thought it is because of the overloading or that you guys sent the emails out before you actually sat up everything. But it still doesn't work.

Where my accounts merged without noticing me?

You're not alone with these problems.
Kraken.com is almost always quite sluggish when I use it.
There are many complains about this issue on Reddit. Some users think they get ddos'ed, others think it is caused by intermediary servers that increase security but also latency and still others think they are just bad.

+1 I also would like to know some details about it from some official staff.

I wonder why this thread isn'nt full of complaints?
No one had problems within the last 12 hours?

I just took a look at the logs of my bot, since 12 hours heavy problems at Kraken. API is 60% of the time not reachable and in addition to that alot of ['EGeneral:Temporary lockout'] errors. (which could be caused by my bot because of the timeout errors. My bot tries to cancel all openorders regardless of the limit, if an error appears... but place and cancel an order should not increase the number of my calls)

edit:
And support website is not good reachable. After some seconds of loading I get a blank white website. (after trying again and again, it finally worked)

I would like to know if there are any plans to offer websocket endpoints in your API for realtime data?
ATM I can only find information about your REST API but to be honest polling data via REST just sucks and getting realtime data would be much better and much more dynamic.

For linking your bank account, please PM me your support request numbers and I'll get you some assistance. For the status of your mtgox claim, we cannot help you. Please contact the trustee directly.

The best way to check the status of your claim, regardless of whether it was filed through Kraken or not, is to log in to claims.mtgox.com. While claims can be linked to a Kraken account, all of the details of the claims themselves are still stored on MtGox Trustee servers. Kraken support staff cannot access or alter details of your claim. If you are locked out of the claims site, please contact the bankruptcy trustee help desk phone number. As of now, you can only call — there is no way to contact their help desk via email.

Telephone: +81-3-4588-3922
Operating Hours: Monday to Friday (excluding Japanese national holidays), from 10 a.m. to 5 p.m. JST

I have been unable to link my banking information as well as the status of my mtgox claim not being updated.  I've put in a few tickets with no response.  Any way I could get some assistance?

Dargo, are you there?
Could you please let your tech team see, if withdrawals are okay?
I made a withdrawal ~ 2 hours ago to my Fidor account, but it is still not here.

Fidor had some problems withing the past days. Saturday and Sunday there where API issues with Fidor and today, while I sent the money, they had website issues (website took very long to load, maybe a DDOS or simular).
So maybe you should check, if because of the fidor problems, the withdrawal was not initiated ?

If I know, that the transaction was send for sure, I can call Fidor to check it.

edit:
Support ticket number: 82937
the money arrived now after 2 hours