[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 183.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Juki55 on February 18, 2016, 04:34:55 PM

How long does it take to get verified? I've been waiting for 48 hours now.

Normally it's pretty fast, but I think we have a backlog of applications right now. If you create a support ticket for it and PM me the ticket number, I can try to escalate for you.

Juki55

newbie

Activity: 12

Merit: 0

How long does it take to get verified? I've been waiting for 48 hours now.

Juki55

newbie

Activity: 12

Merit: 0

Quote from: Dargo on February 17, 2016, 01:58:57 PM

Quote from: Juki55 on February 17, 2016, 01:31:15 PM

Quote from: Dargo on February 17, 2016, 12:34:18 PM

The money won't be lost. The issue is that PayCash will sometimes hold the money and request extra KYC information from our clients when we think it's not really necessary. We are working with them to see if they can cut back on these requests, but it's not clear if we will make any progress. So long as you are OK with that possibility it should be OK.

What is the average time that PayCash (SWIFT) wire transfers take to show the balance on the account?

It's about 4-5 business days if they don't ask for extra KYC info. If they do, then it's another 1-2 business days after they receive the extra info. There's no rule about it, but generally if you transact more than $10K it's more likely to get the request for extra info. Usually the request is for proof of source of funds (so if the source is something straightforward like salary income, then it's pretty easy). We do have a number of Canadian clients who use PayCash fine, so it should be OK as long as you are prepared to provide proof of source of funds if requested.

Really? 4-5 days? That seems a bit excessive. I also have an account with Bitstamp and they usually credit my account within 2-3 days, and sometimes the next day on very rare occasions.
Thank you for your responses thus far. Still waiting for my Kraken account to get verified. It's been 24 hours now, hopefully its done by tomorrow.

cargex

newbie

Activity: 1

Merit: 0

Hello support, please push ticket 79789. Thank you

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Juki55 on February 17, 2016, 01:31:15 PM

Quote from: Dargo on February 17, 2016, 12:34:18 PM

The money won't be lost. The issue is that PayCash will sometimes hold the money and request extra KYC information from our clients when we think it's not really necessary. We are working with them to see if they can cut back on these requests, but it's not clear if we will make any progress. So long as you are OK with that possibility it should be OK.

What is the average time that PayCash (SWIFT) wire transfers take to show the balance on the account?

It's about 4-5 business days if they don't ask for extra KYC info. If they do, then it's another 1-2 business days after they receive the extra info. There's no rule about it, but generally if you transact more than $10K it's more likely to get the request for extra info. Usually the request is for proof of source of funds (so if the source is something straightforward like salary income, then it's pretty easy). We do have a number of Canadian clients who use PayCash fine, so it should be OK as long as you are prepared to provide proof of source of funds if requested.

Juki55

newbie

Activity: 12

Merit: 0

Quote from: Dargo on February 17, 2016, 12:34:18 PM

The money won't be lost. The issue is that PayCash will sometimes hold the money and request extra KYC information from our clients when we think it's not really necessary. We are working with them to see if they can cut back on these requests, but it's not clear if we will make any progress. So long as you are OK with that possibility it should be OK.

What is the average time that PayCash (SWIFT) wire transfers take to show the balance on the account?

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Juki55 on February 17, 2016, 09:48:20 AM

Quote from: Dargo on February 17, 2016, 03:31:00 AM

Quote from: Juki55 on February 16, 2016, 11:41:25 PM

Hi Dargo. I'm a Canadian customer looking to fund my account with USD, am I able to do this with wire transfer? I only see two types of usd deposits possible on my account, Paycash (SEPA) and PayCash (SWIFT), I have no idea what these mean or which to use for wire transfer. Thank you

PayCash (SWIFT) is currently the only option available to you to deposit USD. I'm somewhat hesitant to recommend this option at the present time though. Many of our clients have used PayCash without incident, but enough of our clients have experienced annoying delays with their transfers to the point that I would say "proceed with caution." We are currently working with them to see if we can improve things but it's not clear yet if any progress will be made. We're also working on alternatives to PayCash for international USD wires and hopefully one of those will be coming online soon (but no definite ETA). Even though the market isn't as liquid yet, I think you may have a better experience overall by funding your account in CAD and trading the CAD market, at least for now.

Unfortunately the majority of my funds are in USD so I'd like to avoid using CAD. How bad is the situation with PayCash (Switft)? As long as my money doesn't get lost then I don't mind. How long does it take to see the funds in my account with all these problems which you guys are experiencing? Days, weeks?

The money won't be lost. The issue is that PayCash will sometimes hold the money and request extra KYC information from our clients when we think it's not really necessary. We are working with them to see if they can cut back on these requests, but it's not clear if we will make any progress. So long as you are OK with that possibility it should be OK.

Juki55

newbie

Activity: 12

Merit: 0

Quote from: Dargo on February 17, 2016, 03:31:00 AM

Quote from: Juki55 on February 16, 2016, 11:41:25 PM

Hi Dargo. I'm a Canadian customer looking to fund my account with USD, am I able to do this with wire transfer? I only see two types of usd deposits possible on my account, Paycash (SEPA) and PayCash (SWIFT), I have no idea what these mean or which to use for wire transfer. Thank you

PayCash (SWIFT) is currently the only option available to you to deposit USD. I'm somewhat hesitant to recommend this option at the present time though. Many of our clients have used PayCash without incident, but enough of our clients have experienced annoying delays with their transfers to the point that I would say "proceed with caution." We are currently working with them to see if we can improve things but it's not clear yet if any progress will be made. We're also working on alternatives to PayCash for international USD wires and hopefully one of those will be coming online soon (but no definite ETA). Even though the market isn't as liquid yet, I think you may have a better experience overall by funding your account in CAD and trading the CAD market, at least for now.

Unfortunately the majority of my funds are in USD so I'd like to avoid using CAD. How bad is the situation with PayCash (Switft)? As long as my money doesn't get lost then I don't mind. How long does it take to see the funds in my account with all these problems which you guys are experiencing? Days, weeks?

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Juki55 on February 16, 2016, 11:41:25 PM

Hi Dargo. I'm a Canadian customer looking to fund my account with USD, am I able to do this with wire transfer? I only see two types of usd deposits possible on my account, Paycash (SEPA) and PayCash (SWIFT), I have no idea what these mean or which to use for wire transfer. Thank you

PayCash (SWIFT) is currently the only option available to you to deposit USD. I'm somewhat hesitant to recommend this option at the present time though. Many of our clients have used PayCash without incident, but enough of our clients have experienced annoying delays with their transfers to the point that I would say "proceed with caution." We are currently working with them to see if we can improve things but it's not clear yet if any progress will be made. We're also working on alternatives to PayCash for international USD wires and hopefully one of those will be coming online soon (but no definite ETA). Even though the market isn't as liquid yet, I think you may have a better experience overall by funding your account in CAD and trading the CAD market, at least for now.

Juki55

newbie

Activity: 12

Merit: 0

Hi Dargo. I'm a Canadian customer looking to fund my account with USD, am I able to do this with wire transfer? I only see two types of usd deposits possible on my account, Paycash (SEPA) and PayCash (SWIFT), I have no idea what these mean or which to use for wire transfer. Thank you

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Dargo on February 16, 2016, 01:45:19 PM

Quote from: Dargo on February 16, 2016, 01:13:11 PM

Quote from: HostFat on February 16, 2016, 12:43:56 PM

I've made a request to withdraw less then 300 euro (in BTC), and after 1 hour I'm still waiting.
Is this related with your last agreements with Bitgo?

We got a message from BitGo through our bitcoin gateway saying that they were offline for maintenance. It was apparently unscheduled maintenance since they didn't give us any advanced notice. BitGo is back online now though, so your withdraw should go through.

Back online but apparently the response from BitGo is slow, so our bitcoin gateway isn't back to 100% yet and transfers will be delayed for a while longer. I'll update when I have more information.

We got word from BitGo that all their systems are operational and our bitcoin gateway is fully restored.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Dargo on February 16, 2016, 01:47:30 PM

Quote from: frunzygsm on February 16, 2016, 01:40:37 PM

Hello! Dargo please help me with my request ticket nr 77987, is from about one week, and still no answer, i need to bypass the otp, and login to my account!
I will apreciate this if you can help me!

Sorry about the delay - I'll see about getting you help soon. Support is still behind on tickets but we are catching up.

I checked this ticket and we replied to it this past Sunday (2/14) - please check your email spam folder to see if it landed there.

frunzygsm

newbie

Activity: 61

Merit: 0

thanks! i hope i get an answer very soon! why you don't have a phone line or something like live chat, even with a long waiting time people will wait to resolve their problems!
kind regards!

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: frunzygsm on February 16, 2016, 01:40:37 PM

Hello! Dargo please help me with my request ticket nr 77987, is from about one week, and still no answer, i need to bypass the otp, and login to my account!
I will apreciate this if you can help me!

Sorry about the delay - I'll see about getting you help soon. Support is still behind on tickets but we are catching up.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Dargo on February 16, 2016, 01:13:11 PM

Quote from: HostFat on February 16, 2016, 12:43:56 PM

I've made a request to withdraw less then 300 euro (in BTC), and after 1 hour I'm still waiting.
Is this related with your last agreements with Bitgo?

We got a message from BitGo through our bitcoin gateway saying that they were offline for maintenance. It was apparently unscheduled maintenance since they didn't give us any advanced notice. BitGo is back online now though, so your withdraw should go through.

Back online but apparently the response from BitGo is slow, so our bitcoin gateway isn't back to 100% yet and transfers will be delayed for a while longer. I'll update when I have more information.

frunzygsm

newbie

Activity: 61

Merit: 0

Hello! Dargo please help me with my request ticket nr 77987, is from about one week, and still no answer, i need to bypass the otp, and login to my account!
I will apreciate this if you can help me!

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: HostFat on February 16, 2016, 12:43:56 PM

I've made a request to withdraw less then 300 euro (in BTC), and after 1 hour I'm still waiting.
Is this related with your last agreements with Bitgo?

We got a message from BitGo through our bitcoin gateway saying that they were offline for maintenance. It was apparently unscheduled maintenance since they didn't give us any advanced notice. BitGo is back online now though, so your withdraw should go through.

HostFat

staff

Activity: 4270

Merit: 1209

I support freedom of choice

I've made a request to withdraw less then 300 euro (in BTC), and after 1 hour I'm still waiting.
Is this related with your last agreements with Bitgo?

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Wh1teKn1ght on February 13, 2016, 01:41:50 AM

please send me the email with my account info from CAvirtex...I have sent 3 requests now as I am unable to login to Kraken since the migration and support is not answering any of my requests. Very poor customer service if you ask me.

Yes, our support is normally very responsive, but has been under heavy load recently for a variety of reasons. We're hoping we can get back to normal soon though. Please PM me your ticket number and I'll make sure you get assistance ASAP.

piebeyb

legendary

Activity: 2464

Merit: 1039

Bitcoin Trader

I think the need to add more altcoins

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