Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 227. (Read 628818 times)
November 18, 2014, 04:50:50 PM
Have you considered adding U2F (as in https://fidoalliance.org/) as a two-factor authentication method? This is only really supported in Chrome at the moment, so I can imagine it's not a high priority, just wondering if it's on your radar / roadmap at all. It offers some distinct advantages over OATH-HOTP/TOTP both in ease of use ("just press the button") and actual security (you can't execute a passthrough phishing attack, because the crypto handshake would fail).
November 18, 2014, 04:43:35 PM
Sorry I didn't respond promptly, but I did ask the devs about doing it the way you ask. I haven't heard back yet, but we are considering it. At this stage I don't know when or even if it will be changed.
Dargo? Will this change? Or at least not let it look like one will withdraw a certain amount only to realize later that the fee is taken from it before and the amount withdrawn is lower.
Is it standard for exchanges, when witdrawing coins or fiat, that the fee is taken from the actual amount someone wants to withdraw? Yesterday i withdrew a couple of bitcoin payments. Only after i had done everything i realized that kraken didnt sent the amount i wanted kraken to send but it took the fee from that amount. So that i had to make a couple of new withdraws to send the missing funds. Of course with another fee on top again.
Now i wanted to withdraw some fiat. It showed the fee and the amount to be withdrawn. I did so, because everything looked ok, and... of course i wont get the amount of money i asked for because the fee was taken from that amount.
I dont like that. Is it possible to change this? When i ask kraken to have an amount of money then i dont want to have such surprises. Of course i want exactly the amount of money i asked to get. I dont know if other exchanges do it the same way but if i need a certain amount of money then i dont want to calculate or being surprised with a different amount of money than i asked for.
Now i wanted to withdraw some fiat. It showed the fee and the amount to be withdrawn. I did so, because everything looked ok, and... of course i wont get the amount of money i asked for because the fee was taken from that amount.
I dont like that. Is it possible to change this? When i ask kraken to have an amount of money then i dont want to have such surprises. Of course i want exactly the amount of money i asked to get. I dont know if other exchanges do it the same way but if i need a certain amount of money then i dont want to calculate or being surprised with a different amount of money than i asked for.
November 18, 2014, 10:56:41 AM
Dargo? Will this change? Or at least not let it look like one will withdraw a certain amount only to realize later that the fee is taken from it before and the amount withdrawn is lower.
I can explain it better in german:Wenn man was auszahlen will, wird einem doch bei der Bestätigung (2FA) angezeigt, wieviel man bekommt. Oder ist das nicht der fall wenn 2FA eventuell aus ist? Also solltest du eigentlich vor jeder Auszahlung darauf hingewiesen werden, wieviel ausgezahlt wird. Könnte man natürlich besser lösen, wie z.b bei btc-e, wo direkt unter der Eingabe dann steht, wieviel du erhälst, aber eigentlich ist es gut ersichtlich.
english:
You have to confirm the withdrawal with 2FA before it is sent. And there is written the amount you will receive.
Youre right, the confirmation shows it. Though i didnt see this till now because i checked that it shows the amount i wanted to withdraw and i knew from the page before that it will take a fee. I didnt even get the idea that i wont get what i asked for. I might have to be more careful though i think, when i make the clear request to get a certain amount of money, i dont await that i get less than what i asked for. Its like going to an ATM and needing 100USD to pay a bill... but you only get 99.99USD because... there has to be a fee taken. Its something you dont await. Or onlinebanking... paying a bill though... not paid in full because a fee is taken from the amount you wanted to send. I dont know a bank that awaits that their customers include a fee when they want to move a certain amount of money.
Only saying... thats not user friendly.
November 18, 2014, 10:38:05 AM
Dargo? Will this change? Or at least not let it look like one will withdraw a certain amount only to realize later that the fee is taken from it before and the amount withdrawn is lower.
I can explain it better in german:Wenn man was auszahlen will, wird einem doch bei der Bestätigung (2FA) angezeigt, wieviel man bekommt. Oder ist das nicht der fall wenn 2FA eventuell aus ist? Also solltest du eigentlich vor jeder Auszahlung darauf hingewiesen werden, wieviel ausgezahlt wird. Könnte man natürlich besser lösen, wie z.b bei btc-e, wo direkt unter der Eingabe dann steht, wieviel du erhälst, aber eigentlich ist es gut ersichtlich.
english:
You have to confirm the withdrawal with 2FA before it is sent. And there is written the amount you will receive.
November 18, 2014, 03:09:46 AM
Dargo? Will this change? Or at least not let it look like one will withdraw a certain amount only to realize later that the fee is taken from it before and the amount withdrawn is lower.
Is it standard for exchanges, when witdrawing coins or fiat, that the fee is taken from the actual amount someone wants to withdraw? Yesterday i withdrew a couple of bitcoin payments. Only after i had done everything i realized that kraken didnt sent the amount i wanted kraken to send but it took the fee from that amount. So that i had to make a couple of new withdraws to send the missing funds. Of course with another fee on top again.
Now i wanted to withdraw some fiat. It showed the fee and the amount to be withdrawn. I did so, because everything looked ok, and... of course i wont get the amount of money i asked for because the fee was taken from that amount.
I dont like that. Is it possible to change this? When i ask kraken to have an amount of money then i dont want to have such surprises. Of course i want exactly the amount of money i asked to get. I dont know if other exchanges do it the same way but if i need a certain amount of money then i dont want to calculate or being surprised with a different amount of money than i asked for.
Now i wanted to withdraw some fiat. It showed the fee and the amount to be withdrawn. I did so, because everything looked ok, and... of course i wont get the amount of money i asked for because the fee was taken from that amount.
I dont like that. Is it possible to change this? When i ask kraken to have an amount of money then i dont want to have such surprises. Of course i want exactly the amount of money i asked to get. I dont know if other exchanges do it the same way but if i need a certain amount of money then i dont want to calculate or being surprised with a different amount of money than i asked for.
November 17, 2014, 08:48:51 PM
is this per account or per api key ?
sooo, butter by the fishes.... it its possible to get the answer ?
I'm pretty sure API rate limits are per account. I'm checking on this and haven't heard back yet.
November 17, 2014, 06:17:44 PM
OHLC public method bug? https://www.kraken.com/help/api#get-ohlc-data
returns data starting from 1413583200
the param since is ignored.
Also...
could you consider to move your api docs to github? it will allows better integration with all apps which are accessing your API. It is also well versioned. Some markets already did that.
Code:
https://api.kraken.com/0/public/OHLC?pair=XBTCZEUR&interval=60&since=1381449600
api asked for data since=1381449600returns data starting from 1413583200
the param since is ignored.
Also...
could you consider to move your api docs to github? it will allows better integration with all apps which are accessing your API. It is also well versioned. Some markets already did that.
We'll consider the github idea - thanks for the suggestion.
The other thing isn't a bug. OHLC data does not go back beyond a certain number of frames and depending on the interval it won't go back past 24 hours. The "since" value here is mainly used to received incremental updates. Choosing a longer interval will yield OHLC data going further back.
You can build your own OHLC from the trades data. Start with "since" of 0 to get trade data from the beginning.
https://api.kraken.com/0/public/Trades?pair=XXBTZEUR&since=0
Then from the returned data, grab the "last" time ID (i.e. ... ,"last":"1383839436659595694"}})
and use that ID for the "since" value in the new poll:
https://api.kraken.com/0/public/Trades?pair=XXBTZEUR&since=1383839436659595694
and so on until you've fetched all the trade data.
If that doesn't clear things up, let me know.
November 17, 2014, 01:25:34 PM
The Fidor payment gateway is back online. Any stuck payments should get resolved automatically, but if yours still seems to be stuck, let us know. We apologize for the delay and will see what we can do to prevent this kind of issue in the future, or at least catch it more promptly.
November 17, 2014, 12:42:06 PM
Hi Dargo,
may you kindly help me? Ticket 35090.
may you kindly help me? Ticket 35090.
Hi kitano - your transfer appears to be stuck in "Pending" status and it's almost certainly related to the issue others are reporting with Fidor-Fidor payments. There is some issue with our Fidor payment gateway and we are looking into it now. Once that gets resolved, your transfer will go through. An agent will respond to your ticket as soon as possible, but there's nothing more we can do until the gateway is corrected.
UPDATE. This is fixed now. The withdrawal status is "sending". (17th November, 17:10 UTC).
November 17, 2014, 12:39:00 PM
Hi Dargo,
may you kindly help me? Ticket 35090.
may you kindly help me? Ticket 35090.
Hi kitano - your transfer appears to be stuck in "Pending" status and it's almost certainly related to the issue others are reporting with Fidor-Fidor payments. There is some issue with our Fidor payment gateway and we are looking into it now. Once that gets resolved, your transfer will go through. An agent will respond to your ticket as soon as possible, but there's nothing more we can do until the gateway is corrected.
November 17, 2014, 12:27:07 PM
We are checking on the issue with Fidor-Fidor transfers. Fidor says they aren't aware of any problem, but we are sending examples for them to look at. If you are getting any particular error messages, please relay those here or in your ticket.
No error message. Money gets deducted as usual. November 17, 2014, 12:23:10 PM
Hi Dargo,
may you kindly help me? Ticket 35090.
may you kindly help me? Ticket 35090.
November 17, 2014, 11:57:07 AM
We are checking on the issue with Fidor-Fidor transfers. Fidor says they aren't aware of any problem, but we are sending examples for them to look at. If you are getting any particular error messages, please relay those here or in your ticket.
November 17, 2014, 08:54:02 AM
Let me join the group: Fidor-Fidor Deposit stuck for 4 hours now. 
November 17, 2014, 03:51:02 AM
Why is my € withdrawal pending since 2,5 hours?
I thought withrawals are also processed every hour?
+1I thought withrawals are also processed every hour?
My Euro withdrawal is pending since 9 hours.
UPDATE. The withdrawal is pending since Sunday 16th November, 23:00 UTC.
UPDATE 2. This is fixed now. The withdrawal status is "sending". (17th November, 17:10 UTC).
November 16, 2014, 05:54:45 PM
Why is my € withdrawal pending since 2,5 hours?
I thought withrawals are also processed every hour?
I thought withrawals are also processed every hour?
November 16, 2014, 05:16:18 PM
hey kraken...
we got from your api this message:
{ "error": [ "EGeneral:Temporary lockout" ] }
why we are lockout ? can you please make me free?
thanks
cheers
Request #31811
we got from your api this message:
{ "error": [ "EGeneral:Temporary lockout" ] }
why we are lockout ? can you please make me free?
thanks
cheers
Request #31811
Hi - if you are locked out of the API, just wait for 15 minutes. There's a rate limit for the API - see below for an explanation of how the limit works.
Our API rate limits works on a count system and depends on your verification tier.
For Tier 3 it works like this:
Max Count (before lockout): 15 (lockout is for 15 minutes)
Count Reduction Rate: 1 every 3 seconds
Count increment for order add/cancel calls: +0
Count increment for ledger/trade history calls: +2
Count increment for all other calls: +1
Example: Starting from a count of 0, suppose that you made the following calls during a 6 second window: 5 add/cancel calls, 6 ledger calls, and 4 "other" calls. Your count would then be 5*0 + 6*2 + 4*1 – 2 = 14 (since the count is below 15 you would not be locked out).
Tiers 1-2: Same as above except Max Count = 10 and Count Reduction Rate = 1 every 5 seconds.
Tier 4: Same as above except Max Count = 20 and Count Reduction Rate = 1 every 2 seconds.
is this per account or per api key ?
sooo, butter by the fishes.... it its possible to get the answer ?
November 16, 2014, 05:11:47 PM
OHLC public method bug? https://www.kraken.com/help/api#get-ohlc-data
returns data starting from 1413583200
the param since is ignored.
Also...
could you consider to move your api docs to github? it will allows better integration with all apps which are accessing your API. It is also well versioned. Some markets already did that.
Code:
https://api.kraken.com/0/public/OHLC?pair=XBTCZEUR&interval=60&since=1381449600
api asked for data since=1381449600returns data starting from 1413583200
the param since is ignored.
Also...
could you consider to move your api docs to github? it will allows better integration with all apps which are accessing your API. It is also well versioned. Some markets already did that.
November 14, 2014, 04:39:59 PM
Hi all - some clients have stuck bitcoin and dogecoin withdrawals. We are aware of the issue and working to resolve it as soon as possible.
This is fixed now. It was actually a different issue from the usual one we've had with bitcoin recently and was affecting both bitcoin and dogecoin. Sorry for the interruption in payments!
Hi Dargo,
after few months again stucked withdrawal, but now it is not BTC but DOGE. Could you please look at that ? Ticket #35006.
Is this rare issue and I can withdraw more coins?
Thanks
after few months again stucked withdrawal, but now it is not BTC but DOGE. Could you please look at that ? Ticket #35006.
Is this rare issue and I can withdraw more coins?
Thanks
It's just a technical issue and not frequent for dogecoin. You will be able to withdraw more coins as soon as it's resolved.
I have still stucked DOGE, maybe it is because I cancelled withdrawal and cancellation is stucked also. Still no response in the ticket.
Sorry for the hurry, but today is friday and it will be unpleasant to have stucked DOGE for whole weekend.
An agent will reply to your ticket very soon, but it looks like your withdrawal went through OK.
Yes, already received, I just didn't look on receive address because I thought I cancelled withdrawal.
I apologize for bothering you again when I should not
Thanks a lot.
November 14, 2014, 03:52:43 PM
Hi all - some clients have stuck bitcoin and dogecoin withdrawals. We are aware of the issue and working to resolve it as soon as possible.
This is fixed now. It was actually a different issue from the usual one we've had with bitcoin recently and was affecting both bitcoin and dogecoin. Sorry for the interruption in payments!
Hi Dargo,
after few months again stucked withdrawal, but now it is not BTC but DOGE. Could you please look at that ? Ticket #35006.
Is this rare issue and I can withdraw more coins?
Thanks
after few months again stucked withdrawal, but now it is not BTC but DOGE. Could you please look at that ? Ticket #35006.
Is this rare issue and I can withdraw more coins?
Thanks
It's just a technical issue and not frequent for dogecoin. You will be able to withdraw more coins as soon as it's resolved.
I have still stucked DOGE, maybe it is because I cancelled withdrawal and cancellation is stucked also. Still no response in the ticket.
Sorry for the hurry, but today is friday and it will be unpleasant to have stucked DOGE for whole weekend.
An agent will reply to your ticket very soon, but it looks like your withdrawal went through OK.
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