This has been going on more than a month now and I still don't have the money in my account. My bank tells me that the deposit arrived in Kraken's bank directly with no intermediary bank involved. My bank quoted the name and company (Kraken Payward Etc Etc) and account details down the phone to me, they spoke directly with Kraken's bank:
"I heard back from our bank about your case. They say they still can't find the deposit even after talking to your bank. They are now asking for more information about the deposit:
(1) The "value" of the transaction. This is a technical banking term meaning the date at which the transaction is supposed to have become available to the receiving bank. You bank should be able to find this date. Our bank needs it because they can search this date for your transaction.
(2) The exact EUR amount. You sent GBP, so it may not be easy to find this amount. But if you bank can run a trace on the deposit, they may be able to find this. Again, our bank needs it because it's a term that can be searched for.
(3) Exactly what was put in the subject or reference line of the transaction (also a term they can do a search for). This is probably where you put your Kraken public account ID, but we need to know exactly what went there.
Since (1)-(3) are things that only your bank can know, you'd think our bank would have asked for them when they talked to your bank. I'm going to suggest that they get the info from your bank, but my guess is that the quickest way to advance things is going to be for you to contact your bank and get them."
In red is the unbelievable reply I got from Kraken. Perhaps it should read something like. "We have been on the phone to our bank and we are planning on tearing them a new one." I am just so f***ing over Kraken's support.
My bank has repeatedly contacted Kraken's bank.
WTF. This is absolutely ridiculous.
Hi shockload - I think the bit in red could have been stated better. Maybe it gives the impression that "our bank should have collected this info but oh well they didn't, so now it's your problem" - but I assure you that wasn't the intended message. The problem with our bank's reply is recognized and you're told that something is being done about it. Just because it doesn't say we're going to "tear our bank a new one" doesn't mean that we aren't making a serious effort to get our bank to do what they should have done - i.e. get this info directly from your bank. It's certainly ridiculous that our bank communicated with your bank but didn't even get all the necessary information to sort this out. The suggestion that it would be faster for you to get the information from your bank is not what you want to hear, I understand, but it's probably true. The right thing here is for our bank to contact your bank and get this sorted out, and we're asking them to do this, but the right way might not be the fastest way.
I'm not saying that you have no reason to be very angry, you most certainly do. I just think the heart of the problem is with our bank's reply saying that they've talked to your bank, but now need info from you that they could have just gotten from your bank. The bit in red is recognizing that problem, so I don't see that's it's so horrible, though as I said, it could have been stated better.
so it's everything possible 
I will write a ticket, if I don't get it tomorrow. 