Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 286. (Read 628889 times)

i swear i lose brain cells by visiting these forums 

Well, first of all, you shouldn't contact me, because I know as much as you do ^^

But my guess would be to just open a new support ticket.

I did... how should I contact you to get details? I have already a one month old Service Request opened for this USD withdraw transfer.

Did you miss the "Please contact us for details" at the end of the paragraph you quoted?

but how can I convert my USD Balances in EUR Balances? I see no options on Kraken for this operation

or per ip?

Indeed not that good news for USD traders.
On a more positive note: I greatly respect the way you communicate and solve this problem! This again proofs to me you are one of the most reliable exchanges out there.
Props!

That sucks for the USD-traders. But lets be honest, Kraken is primarily a EUR exchange these days. Anyway, unlike some other exchange (where people do picket despite bad weather), halting deposits when there are withdrawal delays is the right thing to do.

USD Deposits Temporarily Disabled

Unfortunately, we've reached the limit of our US bank's capacity to deal with the volume on our account. Many USD withdrawals have been delayed beyond a limit we can accept, and it reflects poorly on our service. Rather than continue to disappoint, we've decided to suspend USD deposits until a more robust banking partner is acquired. In the meantime, USD withdrawals and trading will continue to be available, though we strongly encourage USD traders to shift to our EUR pairs. Most major banks will allow you to send EUR even if your account only holds USD.

All pending USD withdrawals not already in transit will be canceled within 24 hours and users will have the funds available again.

In order to lighten the burden on USD withdrawals and speed up the process, we're offering a 2% bonus for users willing to convert their USD balances to EUR balances. You may then trade EUR or withdraw EUR. EUR withdrawals are generally processed within 1 business day. If your bank only supports USD, withdrawing EUR to it will likely result in a < 1% conversion fee. Please contact us for details.

If you still wish to receive your USD withdrawal, please resubmit it.

Personally, I want to apologize for the long delays some of you have experienced with your USD withdrawals. I know how important it is to have your money when you need it and we've failed to provide timely service. I have been pleased with our banking partner for EUR, and the level of service we've been able to provide there. I appreciate your patience while we navigate the treacherous waters of the legacy banking system. The weather is nice in San Francisco but I'm glad you're not picketing outside our office

Thanks for the update!


Different question:
The API rate limit, is this limited per API key or per account?

Announcement: currently the exchange rates for digital currency deposits and withdrawals are 10x what they should be. This means that currently users can only deposit or withdraw 10x less than they should be able to. We are working on the issue and will have it fixed as soon as possible. If you have a deposit held for going over limit due to this issue, it should correct itself once things are fixed, but if not, please create a ticket about it. Sorry for the inconvenience everyone.

fair enough, i guess i'm just not so frustrated, as my own delayed funds are only small amounts. I have every faith it'll get sorted.

@karim79 is perfectly justified in complaining about his withdrawal delay here. We have had issues with USD withdrawals and karim is one of them (and others have recently posted about it here as well). As I said to karim by PM, we'll update all affected users today or tomorrow about this. I agree that the delay is unacceptable, absolutely, but I  want to stress that it isn't any worse than a delay - i.e. the funds aren't lost and everyone will get their funds. I don't mean to suggest that it isn't bad, it is, I just don't want people to imagine it being worse than it is.

Seems that @karim79 has contacted kraken several times and hasn't received any answer on what to do with his pending fiat withdraw. One month with fiat halted is ridiculous. I would be extremely pissed off.

What i have been reading of kraken seems to be confirmed.

@karim79 what i can suggest you is to open a thread on reddit/r/bitcoinmarkets and ask if someone else has your same issue.. I think you will find many customers in your same situation.

Hope kraken hasn't lost your money, but at this moment i really don't what to think about this exchange..

1 out of 10; (0.25 will have failed verification, 0.25 will have not attempted full verification, 0.25 will have put in the wrong bank details and 0.25 are just lying trolls)

I don't understand, why you registered on bitcointalk just to whinge? contact kraken.

First of all: given the withdraw is pending, how can you be sure this is sent?

Second point: What about 1 out 10 case? Moreover I am not able to cancel the pending withdraw as I get "Internal Error".

The point here is: what type of support am I getting for my problem? I acknowledge it could also be a target bank problem, but how should I know? should I guess because I am reading this forum? this is not serious, and lot of money blocked now since 1 month is not serious..

How does Kraken verify my identity? I only had to submit my name + last name + birth date and I could start trading. Do they actually check those against some database?

easily explained... 9 times out of 10 it will depend on your receiving bank. once Kraken have sent the funds, they are sent. it's up to your bank to accept it.

I was a great supporter.. i'm reading of many customers (e.g. @karim79 and others, have a look on facebook official Kraken page) having fiat withdraw issues. Delays of 1 month and more are not acceptable. No support and explanation on what to do must be frustating.

Hope someone can explain all of this.

Kraken's support is not as good as it should be, that's right.