[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 306.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: AveragePro on January 13, 2014, 03:48:05 AM

I'm having problems withdrawing from Kraken.

My first withdrawal was very quick and in my account within 2 working days, this was excellent. However I have made subsequent withdrawals 12 days ago to the exact same bank account account (bank details stored on Kraken website so there are no errors in the details as Kraken have already successfully sent money to this account). I am still yet to receive any funds from these requested withdrawals despite their status as 'success' on Kraken.

Kraken in my experience is one of the best exchanges out there, but I would not want to think Kraken deliberately expedite users first withdrawal and then slow them down to MtGox style service.

Dargo, I have PM'd you.

PM'd you back. I looked at the withdrawal account you created and noticed a problem with it. I'm surprised the first transfer even worked. But the funds have been returned to us, so we'll credit your account ASAP and you can withdraw again after fixing the issue with your withdrawal account.

CryptoMxM

newbie

Activity: 14

Merit: 0

Quote from: Dargo on January 12, 2014, 12:58:48 PM

Quote from: CryptoMxM on January 11, 2014, 05:13:35 PM

Same problem for me... nearly 3 weeks passed and no funds on my account...
I contacted the support 10 days ago, sent them the bank receipt and a screenshot of my bank account webpage, but to date it seems they have not started any investigation yet...
I know your support is overwhelmed by work but, I just can not understand how it can be so slow to verify the receipt of a wire ... Huh

Keep in mind that the issue may be more difficult than just verifying the receipt of a wire. It may be that we simply haven't received the deposit and it's a matter of searching rather than verifying (and searching can take a while). Even if your bank tells you we have received the funds, they may have only traced the wire as far as some intermediary bank. Bank transfers often go through at least one intermediary bank and in a small fraction of cases they get stuck at the intermediary bank.

But regardless of what's happened, it sounds like you're not getting responsive support on this. If you PM me your ticket number I can take a look for you.

The support has just contacted me to explain the problem ... it seems that my wire is stuck somewhere in intermediary banks, and the investigations can take from 2 to 4 weeks... ouch! Shocked

... I hope this won't happen again for a long time!
Should I wait the solution of this issue before trying to make another wire? Undecided

Thank you Dargo.

AveragePro

newbie

Activity: 4

Merit: 0

I'm having problems withdrawing from Kraken.

My first withdrawal was very quick and in my account within 2 working days, this was excellent. However I have made subsequent withdrawals 12 days ago to the exact same bank account account (bank details stored on Kraken website so there are no errors in the details as Kraken have already successfully sent money to this account). I am still yet to receive any funds from these requested withdrawals despite their status as 'success' on Kraken.

Kraken in my experience is one of the best exchanges out there, but I would not want to think Kraken deliberately expedite users first withdrawal and then slow them down to MtGox style service.

Dargo, I have PM'd you.

coinpr0n

hero member

Activity: 910

Merit: 1000

Quote from: tbosman on January 12, 2014, 08:13:48 PM

Quote from: coinpr0n on January 11, 2014, 05:35:54 PM

Minor issue. My last two trades for XBT/XRP @ buy/market show 'Canceled' (in red) when they have actually gone through immediately and without issue. It's just a visual thing... It should read 'Closed' (in green).

What does the executed volume say? Did you perhaps do an order for you entire balance? I get this when the fees for the order cause your balance to become zero when executing the order. So say you have 1btc in your account and do a 1 btc market sell order with fees deducted from the btc balance. Then the order will have status cancelled and volume executed 0.999.. or something.

Hmm.. Yes, I suppose you're right. Looking at the transaction detail I see this below Canceled: "Reason... Insignificant volume remaining" That explains it, thanks!

tbosman

newbie

Activity: 34

Merit: 0

Quote from: coinpr0n on January 11, 2014, 05:35:54 PM

Minor issue. My last two trades for XBT/XRP @ buy/market show 'Canceled' (in red) when they have actually gone through immediately and without issue. It's just a visual thing... It should read 'Closed' (in green).

What does the executed volume say? Did you perhaps do an order for you entire balance? I get this when the fees for the order cause your balance to become zero when executing the order. So say you have 1btc in your account and do a 1 btc market sell order with fees deducted from the btc balance. Then the order will have status cancelled and volume executed 0.999.. or something.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: OleOle on January 12, 2014, 07:18:05 AM

Quote from: CybeRoky on January 12, 2014, 04:22:11 AM

Quote from: Dargo on January 11, 2014, 02:30:15 PM

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

Dargo I get this very often so keep trying!

Chrome, Chrome mobile, FF.

Yeah, I never used to get this on Chrome or FF, but I also get that too. Not awesome, but I assume the chart will be fixed up in the near future.

OK, I was able to reproduce 2) in IE, but not in Chrome or FF. And I did finally after quite a few tries get a case of 1) in both Chrome and FF. We're looking into it.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: CryptoMxM on January 11, 2014, 05:13:35 PM

Quote from: Dargo on January 06, 2014, 05:10:30 PM

Quote from: gambitx on January 06, 2014, 03:45:23 AM

hi drago and btcx,

i have been waiting for my USD deposit for 2 Weeks, i followed all instructions like putting my ID in the transfer, so no error from my side. I also sent all information requested by kraken support such as bank receipt etc but then your support disappeared and haven't responded in 6 days, despite my reminders to them.

I sent you a PM with all the details, can you please resolve this asap. I missed on buying opportunities already and i'm beginning to get concerned that i'll never see that USD deposit.

PMed you back and a support person also contacted you.

Same problem for me... nearly 3 weeks passed and no funds on my account...
I contacted the support 10 days ago, sent them the bank receipt and a screenshot of my bank account webpage, but to date it seems they have not started any investigation yet...
I know your support is overwhelmed by work but, I just can not understand how it can be so slow to verify the receipt of a wire ... Huh

Keep in mind that the issue may be more difficult than just verifying the receipt of a wire. It may be that we simply haven't received the deposit and it's a matter of searching rather than verifying (and searching can take a while). Even if your bank tells you we have received the funds, they may have only traced the wire as far as some intermediary bank. Bank transfers often go through at least one intermediary bank and in a small fraction of cases they get stuck at the intermediary bank.

But regardless of what's happened, it sounds like you're not getting responsive support on this. If you PM me your ticket number I can take a look for you.

OleOle

hero member

Activity: 532

Merit: 500

Are you like these guys?

Quote from: CybeRoky on January 12, 2014, 04:22:11 AM

Quote from: Dargo on January 11, 2014, 02:30:15 PM

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

Dargo I get this very often so keep trying!

Chrome, Chrome mobile, FF.

Yeah, I never used to get this on Chrome or FF, but I also get that too. Not awesome, but I assume the chart will be fixed up in the near future.

CybeRoky

newbie

Activity: 66

Merit: 0

Quote from: Dargo on January 11, 2014, 02:30:15 PM

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

http://shrani.si/f/3G/fg/159DEZyQ/untitled.jpg
Dargo I get this very often so keep trying!

Chrome, Chrome mobile, FF.

coinpr0n

hero member

Activity: 910

Merit: 1000

Minor issue. My last two trades for XBT/XRP @ buy/market show 'Canceled' (in red) when they have actually gone through immediately and without issue. It's just a visual thing... It should read 'Closed' (in green).

CryptoMxM

newbie

Activity: 14

Merit: 0

Quote from: Dargo on January 06, 2014, 05:10:30 PM

Quote from: gambitx on January 06, 2014, 03:45:23 AM

hi drago and btcx,

i have been waiting for my USD deposit for 2 Weeks, i followed all instructions like putting my ID in the transfer, so no error from my side. I also sent all information requested by kraken support such as bank receipt etc but then your support disappeared and haven't responded in 6 days, despite my reminders to them.

I sent you a PM with all the details, can you please resolve this asap. I missed on buying opportunities already and i'm beginning to get concerned that i'll never see that USD deposit.

PMed you back and a support person also contacted you.

Same problem for me... nearly 3 weeks passed and no funds on my account...
I contacted the support 10 days ago, sent them the bank receipt and a screenshot of my bank account webpage, but to date it seems they have not started any investigation yet...
I know your support is overwhelmed by work but, I just can not understand how it can be so slow to verify the receipt of a wire ... Huh

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: MusX on January 11, 2014, 03:58:01 PM

Quote from: Dargo on January 11, 2014, 02:30:15 PM

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

For those wanting bitcoin-euro or litecoin-euro charts, I recommend just using bitcoinwisdom - the charts are far better than what we provide.

http://bitcoinwisdom.com/markets/kraken/btceur

http://bitcoinwisdom.com/markets/kraken/ltceur

I believe they are the best free charts so far, any chance for btc/ltc there? it has already quite good volume on kraken

Drop a message in the BitcoinWisdom thread. The creator of the site is very responsive to suggestions.

MusX

full member

Activity: 175

Merit: 100

Quote from: Dargo on January 11, 2014, 02:30:15 PM

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

For those wanting bitcoin-euro or litecoin-euro charts, I recommend just using bitcoinwisdom - the charts are far better than what we provide.

http://bitcoinwisdom.com/markets/kraken/btceur

http://bitcoinwisdom.com/markets/kraken/ltceur

I believe they are the best free charts so far, any chance for btc/ltc there? it has already quite good volume on kraken

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: arorts on January 11, 2014, 01:09:36 PM

When are you freaking going to add California? Huh

? Highest GDP in the US.. Hellooo!!
At this rate you'll never pick up a decent market share of exchanges.
What the heck are u doing in some much smaller countries Huh

BTC is tolerated already in CA. Talk to Coinbase for some assistance. It's taking forever. Geesh!!!

Cheesy

Yeah, I'm impatient to see us launch in California too. But we have regulatory measures to complete first, and they're super slow bureaucratic type measures. If we launched now in CA, we wouldn't be operating legally and we're committed to operating legally everywhere we operate. Coinbase isn't a good comparison because they're not an exchange and don't have to deal with all the same regulatory issues. But even if they were an exchange, the fact that they were operating wouldn't necessarily mean that we needed to learn something from them - it might just mean that they were operating illegally.

Dargo

legendary

Activity: 1820

Merit: 1000

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

For those wanting bitcoin-euro or litecoin-euro charts, I recommend just using bitcoinwisdom - the charts are far better than what we provide.

http://bitcoinwisdom.com/markets/kraken/btceur

http://bitcoinwisdom.com/markets/kraken/ltceur

arorts

sr. member

Activity: 408

Merit: 250

When are you freaking going to add California? Huh

? Highest GDP in the US.. Hellooo!!
At this rate you'll never pick up a decent market share of exchanges.
What the heck are u doing in some much smaller countries Huh

BTC is tolerated already in CA. Talk to Coinbase for some assistance. It's taking forever. Geesh!!!

Cheesy

CybeRoky

newbie

Activity: 66

Merit: 0

Quote from: garan on January 10, 2014, 02:27:57 PM

I think he means the upper graph which be can be expand by the little graph right above the Kraken logo, on every page.
I've had trouble with this graph too, and have already reported it here. The progress bar appears and then "freezes" (page must be reloaded).

yes this one :/

garan

newbie

Activity: 44

Merit: 0

Quote from: tbosman on January 10, 2014, 10:52:43 AM

Quote from: Serpens66 on January 10, 2014, 12:17:47 AM

Quote from: Dargo on January 09, 2014, 08:00:04 PM

Quote from: CybeRoky on January 09, 2014, 04:29:10 PM

Does anyone have a problem with displaying a upper graph?
Sometime it shop up but mostly I have to refresh page several times before it show up correctly. I tray several browser and computers and I have the similar problem..

Do you mean the upper graphs on the market data page? So far as I know, nobody else has reported this, but if other's are having trouble we'd like to know.

@CybeRoky: Do you mean the right table with the last trades on market data?

However it's about a 30% chance to see "No trades currently available" there. Then I have to refresh, till I see the trades. In about ~5% cases I also can't see the Orderbook.

I can confirm ive seen this.

I think he means the upper graph which be can be expand by the little graph right above the Kraken logo, on every page.
I've had trouble with this graph too, and have already reported it here. The progress bar appears and then "freezes" (page must be reloaded).

tbosman

newbie

Activity: 34

Merit: 0

Quote from: Serpens66 on January 10, 2014, 12:17:47 AM

Quote from: Dargo on January 09, 2014, 08:00:04 PM

Quote from: CybeRoky on January 09, 2014, 04:29:10 PM

Does anyone have a problem with displaying a upper graph?
Sometime it shop up but mostly I have to refresh page several times before it show up correctly. I tray several browser and computers and I have the similar problem..

Do you mean the upper graphs on the market data page? So far as I know, nobody else has reported this, but if other's are having trouble we'd like to know.

@CybeRoky: Do you mean the right table with the last trades on market data?

However it's about a 30% chance to see "No trades currently available" there. Then I have to refresh, till I see the trades. In about ~5% cases I also can't see the Orderbook.

I can confirm ive seen this.

Serpens66

legendary

Activity: 2926

Merit: 1131

Quote from: Dargo on January 09, 2014, 08:00:04 PM

Quote from: CybeRoky on January 09, 2014, 04:29:10 PM

Does anyone have a problem with displaying a upper graph?
Sometime it shop up but mostly I have to refresh page several times before it show up correctly. I tray several browser and computers and I have the similar problem..

Do you mean the upper graphs on the market data page? So far as I know, nobody else has reported this, but if other's are having trouble we'd like to know.

@CybeRoky: Do you mean the right table with the last trades on market data?

However it's about a 30% chance to see "No trades currently available" there. Then I have to refresh, till I see the trades. In about ~5% cases I also can't see the Orderbook.

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 306. (Read 628668 times)