[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 309.

timebinder

newbie

Activity: 7

Merit: 0

Quote from: Dargo on January 01, 2014, 04:15:35 PM

Quote from: timebinder on January 01, 2014, 11:05:03 AM

Quote from: timbusan on December 31, 2013, 11:46:02 AM

Quote from: mintz on December 31, 2013, 07:21:00 AM

Quote from: mintz on December 30, 2013, 06:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...

I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.

What on earth is going on? My public id is: AA75 N84G LXNE GDJY

I'm awaiting deposit of wired USD sent 14 days ago for a sizeable sum. The FAQ says it takes 5 to 10 days. Which itself is excessive. But it's now 4 days beyond the published maximum...

Such delays are bad enough, but not even an apology or explanation.

Dargo, you seem to be the best customer relations agent. I have submitted a support ticket, numbered 14518. My public account ID is AA46 N84G LJWJ A4PQ. Thanks for any insight.

timebinder

Someone just replied to the ticket you created two days ago. I'm sorry about the delay with the deposit, but the name on the deposit didn't match the name on your Kraken account, and that will certainly cause a delay beyond normal wait times. But we'll get it sorted out.

Dargo, any idea how long such things are supposed to take given the obvious critical shortage of Kraken staff?

I had a reply yesterday asking for a screenshot and I sent it within the hour. That's now 24 hours ago. Another entire day. These constraints have existed apparently for over a month so new staff should have been trained and made fully operational well before now.

I've used half a dozen stock brokers, online trading platforms and various other financial companies, which all have live chat and/or customer service phone support or at worst email support with replies within a couple hours. Just really frustrated and disappointed with the current Kraken situation, and I know there are many others as per the Facebook page comments.

Is there an official Kraken announcement about getting things up to speed?

And can you please nudge the support team to clear my deposit?

thanks
timebinder

MusX

full member

Activity: 175

Merit: 100

Quote from: Dargo on January 02, 2014, 03:56:53 PM

I'd like to see higher standard rate limits as well. It's an issue I've raised before with the devs, but not in quite a while, so I'll raise it again. We're planning a websocket for streaming data as well, but I think it's realistically going to be at least a few months for that. In the meantime, though, feel free to inquire about the higher rates for market makers as I suggested above.

My ticket regarding such case (#13389) is already waiting 2 weeks.

Regarding the alt currencies with low volumes, I believe there is no point to adding new ones as there are no other strong enough coin (verified by market cap and time) than btc, ltc, nmc. But I see no point of keeping XRP and XVN, they requires additional support and are in fact dead or will be dead in near future because of their concept. At least they should be hidden from regular interface and available as option switch in settings. Also Korean fiat currency is redundant for most of the world - more fiat currency is very very good but they should be visible as option by switch in settings. If you want to have good feedback prepare survey for all registered users.

GigaCoin

sr. member

Activity: 308

Merit: 251

Giga

I really hope you guys improve your support very soon, it truly takes forever for ticket responses even for urgent things like deposits. I mean we're talking 3 days to 1 week just for a response, then you reply then another 3 days to 1 week, its not sustainable.

I hope you plan to hire more support staff ASAP !

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Rannasha on January 02, 2014, 11:55:19 AM

(continuing this from the beta-thread that was necro'ed)

Quote from: Dargo on January 02, 2014, 11:47:18 AM

Quote from: LeChatNoir on January 02, 2014, 09:42:11 AM

I was trying to develop a liquidity provider algo to this exchange but it's impossible to work with current rate limits.
I'm receiving the error rate limit exceeded even if i post one request every 6 seconds.
That limit is ridiculously low for developing trading bots.
Hope you will find a way to allow at least 1 order or request per second in the future, this is a very serious issue for an exchange that wants to attract liquidity and be competitive.
Can you please write of these limits in the API page?
It sucks to lose 3 working days to code something big and then realizing it can't work because of this ridiculous low rate limit!

Hi - It's not a big deal, but you've necroed our beta thread. We have a post-launch thread now and that's the best place to post stuff (it's in this same subforum).

I agree that if you're trying to operate as a liquidity provider or market maker, the standard limits aren't nearly enough. But we do offer higher limits for people who will be acting as liquidity providers. Just create a support ticket about it and PM me with the ticket number.

The standard rate limit should allow for 1 call every 5 seconds, so I'm not sure why you're having trouble with 1 call every 6 seconds.

Any chance of better rate limits for regular users as well? One call every 5 seconds is rather low. Right now, volume is low enough that this likely isn't a big issue, but bots can help to push volume and liquidity (even bots not operated for the purpose of market making) and being able to have more rapidly updating data is quite useful for bots.

Alternatively, and probably even better, a websocket/streaming API that provides continuous updates (like what MtGox is using or the "hidden" Bitstamp websocket) would be nice.

Any plans to upgrade this public part of the API?

I'd like to see higher standard rate limits as well. It's an issue I've raised before with the devs, but not in quite a while, so I'll raise it again. We're planning a websocket for streaming data as well, but I think it's realistically going to be at least a few months for that. In the meantime, though, feel free to inquire about the higher rates for market makers as I suggested above.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Herp on January 02, 2014, 12:37:41 PM

Quote from: Dargo on January 02, 2014, 11:35:02 AM

Quote from: spherix on January 01, 2014, 03:40:19 AM

Hi,

are there any plans on adding other altcoins ?
short or longer term.

kind regards,
spherix

Quote from: Herp on January 02, 2014, 08:49:13 AM

I'd like to see Mastercoin listed on Kraken https://talk.mastercoin.org/index.php?p=/discussion/32/what-exchanges-should-we-ask-for-mastercoin-to-be-listed-share-your-ideas/p1

It's 4th or 5th currency by market cap, depending on the day, so I think it's worth considering. You have smaller coins cap on Kraken already like NMC. http://coinmarketcap.com/

I mentioned this a short while ago in the thread, but we don't have any plans at the present time to add more digital currencies. This doesn't mean we won't do it eventually, we just don't have any plans to at the present time.

Instead of taking this approach, why not just remove the low volume coins that have low market cap and replace them with higher market cap coins. Perhaps set a market cap threshold as entry requirement. You have for eg weird pairs like XVN/XRP with close to zero volume. Perhaps have first top 10 coins http://coinmarketcap.com/ added/removed on periodic basis.

I'd also change the coin pair interface if I were you to make it look less messy. Perhaps only list 4-5 top highest volume pairs and hide the others behind a "show other pairs" button.

It's not an issue of only wanting a certain number of currencies. The issue is that adding any currency requires a fair bit of development work on our part, and that's something in short supply at the moment. So removing a currency wouldn't really make it much easier to add a new one.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: ?? on ??

Quote from: Dargo on January 02, 2014, 11:18:06 AM

Quote from: ?? on ??

The CEO of Payward/kracken has also posted on Reddit a demand that Mt. Gox pay his price or they will "suffer."

That's simply false. Our CEO has only said in the Reddit thread that he would be happy to sell the domains to Mt. Gox at original cost - all they have to do is ask. It wasn't a "demand" for money with the consequence that Gox will somehow suffer.

The posting speaks for itself. The demand stated Mt. Gox had to pay at a Bitcoin rate back in 2011 so the demand is for several thousand dollars. This kind of thing could put the MSB licenses in jeopardy so it seems irresponsible to do such a thing given that Payward already has a portfolio of Bitcoin-related domain names. This "all they have to is ask" is childish and immature and is not an excuse. There is also the issue that the domains are configured to capture e-mail as well.

Sure, the offer is for cost given the rate in 2011. Our CEO thinks that's a fair offer and I agree with him. But I'm sure he'd be willing to negotiate if Gox feels it isn't fair. My point is just that it's an offer, not a "demand" accompanied by the threat of "suffering" for Gox if it isn't met - nothing like that is said in the thread.

Your point about the domains being configured for email seems a good one to me. Since we're not doing anything with the email, it shouldn't look like we might be. But it's really our CEO's decision how to respond to the points that have been made here and in the Reddit thread. I don't want to get into the debate too much, especially since it was pretty well hashed out on Reddit. It seems to be a polarizing issue, with some people thinking it's pretty bad and others thinking it's no big deal and still others saying it's a smart move on our part. As I've said in this thread before, we appreciate everyone communicating their opinions to us, and that certainly includes members robanswe and HELP.org. I just don't want our words to be misrepresented, and I think it's a misrepresentation to say that we're making a demand for money with the threat of suffering if the demand isn't met.

Herp

sr. member

Activity: 294

Merit: 250

Quote from: Dargo on January 02, 2014, 11:35:02 AM

Quote from: spherix on January 01, 2014, 03:40:19 AM

Hi,

are there any plans on adding other altcoins ?
short or longer term.

kind regards,
spherix

Quote from: Herp on January 02, 2014, 08:49:13 AM

I'd like to see Mastercoin listed on Kraken https://talk.mastercoin.org/index.php?p=/discussion/32/what-exchanges-should-we-ask-for-mastercoin-to-be-listed-share-your-ideas/p1

It's 4th or 5th currency by market cap, depending on the day, so I think it's worth considering. You have smaller coins cap on Kraken already like NMC. http://coinmarketcap.com/

I mentioned this a short while ago in the thread, but we don't have any plans at the present time to add more digital currencies. This doesn't mean we won't do it eventually, we just don't have any plans to at the present time.

Instead of taking this approach, why not just remove the low volume coins that have low market cap and replace them with higher market cap coins. Perhaps set a market cap threshold as entry requirement. You have for eg weird pairs like XVN/XRP with close to zero volume. Perhaps have first top 10 coins http://coinmarketcap.com/ added/removed on periodic basis.

I'd also change the coin pair interface if I were you to make it look less messy. Perhaps only list 4-5 top highest volume pairs and hide the others behind a "show other pairs" button.

adnanabbas

full member

Activity: 224

Merit: 100

@Dargo

Good morning, could you please get one of your agents to check support Request #14440. I have sent them what they require.

Thank you Sir

Rannasha

hero member

Activity: 728

Merit: 500

(continuing this from the beta-thread that was necro'ed)

Quote from: Dargo on January 02, 2014, 11:47:18 AM

Quote from: LeChatNoir on January 02, 2014, 09:42:11 AM

I was trying to develop a liquidity provider algo to this exchange but it's impossible to work with current rate limits.
I'm receiving the error rate limit exceeded even if i post one request every 6 seconds.
That limit is ridiculously low for developing trading bots.
Hope you will find a way to allow at least 1 order or request per second in the future, this is a very serious issue for an exchange that wants to attract liquidity and be competitive.
Can you please write of these limits in the API page?
It sucks to lose 3 working days to code something big and then realizing it can't work because of this ridiculous low rate limit!

Hi - It's not a big deal, but you've necroed our beta thread. We have a post-launch thread now and that's the best place to post stuff (it's in this same subforum).

I agree that if you're trying to operate as a liquidity provider or market maker, the standard limits aren't nearly enough. But we do offer higher limits for people who will be acting as liquidity providers. Just create a support ticket about it and PM me with the ticket number.

The standard rate limit should allow for 1 call every 5 seconds, so I'm not sure why you're having trouble with 1 call every 6 seconds.

Any chance of better rate limits for regular users as well? One call every 5 seconds is rather low. Right now, volume is low enough that this likely isn't a big issue, but bots can help to push volume and liquidity (even bots not operated for the purpose of market making) and being able to have more rapidly updating data is quite useful for bots.

Alternatively, and probably even better, a websocket/streaming API that provides continuous updates (like what MtGox is using or the "hidden" Bitstamp websocket) would be nice.

Any plans to upgrade this public part of the API?

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: spherix on January 01, 2014, 03:40:19 AM

Hi,

are there any plans on adding other altcoins ?
short or longer term.

kind regards,
spherix

Quote from: Herp on January 02, 2014, 08:49:13 AM

I'd like to see Mastercoin listed on Kraken https://talk.mastercoin.org/index.php?p=/discussion/32/what-exchanges-should-we-ask-for-mastercoin-to-be-listed-share-your-ideas/p1

It's 4th or 5th currency by market cap, depending on the day, so I think it's worth considering. You have smaller coins cap on Kraken already like NMC. http://coinmarketcap.com/

I mentioned this a short while ago in the thread, but we don't have any plans at the present time to add more digital currencies. This doesn't mean we won't do it eventually, we just don't have any plans to at the present time.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: gotmilk_ on January 02, 2014, 07:04:22 AM

Dargo, what about my question?

Quote

Dargo a question for you... Can you help? We have serious issues with your API, using python3. No matter what way we try we always get "invalid key" error. We used the example (python2) and upgraded it to work with python 3... is there any known issue that can explain that invalid key error? Because we would like to do our trading via our trading bot.

Sorry - I haven't forgotten about you gotmilk. We're checking with one of the devs about your question, and will let you know when we hear back.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: ?? on ??

The CEO of Payward/kracken has also posted on Reddit a demand that Mt. Gox pay his price or they will "suffer."

That's simply false. Our CEO has only said in the Reddit thread that he would be happy to sell the domains to Mt. Gox at original cost - all they have to do is ask. It wasn't a "demand" for money with the consequence that Gox will somehow suffer.

Herp

sr. member

Activity: 294

Merit: 250

I'd like to see Mastercoin listed on Kraken https://talk.mastercoin.org/index.php?p=/discussion/32/what-exchanges-should-we-ask-for-mastercoin-to-be-listed-share-your-ideas/p1

It's 4th or 5th currency by market cap, depending on the day, so I think it's worth considering. You have smaller coins cap on Kraken already like NMC. http://coinmarketcap.com/

timbusan

newbie

Activity: 12

Merit: 0

Quote from: Dargo on January 01, 2014, 04:55:17 PM

Quote from: timbusan on December 31, 2013, 11:46:02 AM

Quote from: mintz on December 31, 2013, 07:21:00 AM

Quote from: mintz on December 30, 2013, 06:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...

I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.

What on earth is going on? My public id is: AA75 N84G LXNE GDJY

I see a customer support agent is working with you on this. I told the agent to mention this to you as well through the ticket, but I noticed from the withdrawal information you have set up for SEPA that you put your bank's name where your personal name is supposed to go. My guess is that this is why the withdrawal hasn't been credited to your bank account. I'm sorry for the delay you've experienced in trying to get support from us, but we'll help you get it sorted out. However, I also recommend that you contact your bank, since they may be holding the money as unclaimed funds due to the lack of a name on the transfer.

Ah I see. I wonder why it worked the first time. In any case I feel a little silly.

So, I just called my bank and they said they would usually ping it back to the bank of origin under these circumstances. Is your bank holding it?

Edit: Called again and they have no record of the transaction. I believe the money has to be with your bank.

gotmilk_

sr. member

Activity: 442

Merit: 250

Dargo, what about my question?

Quote

Dargo a question for you... Can you help? We have serious issues with your API, using python3. No matter what way we try we always get "invalid key" error. We used the example (python2) and upgraded it to work with python 3... is there any known issue that can explain that invalid key error? Because we would like to do our trading via our trading bot.

robanswe

newbie

Activity: 24

Merit: 0

Quote from: Dargo on January 01, 2014, 04:33:18 PM

Interesting, I didn't even know about this. It's just a marketing tactic. I agree it's not terribly bad, and I personally don't see anything particularly shady, underhanded, or unprofessional about it. Someone looking for Gox and mistyping the URL would learn about us too - no biggie.

I still think it's shady and you will for sure lose more costumers then you will get by doing this http://www.reddit.com/r/Bitcoin/comments/1u5p35/kraken_bought_mtgox_typo_domains_and_redirects/

https://en.wikipedia.org/wiki/Typosquatting

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: timbusan on December 31, 2013, 11:46:02 AM

Quote from: mintz on December 31, 2013, 07:21:00 AM

Quote from: mintz on December 30, 2013, 06:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...

I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.

What on earth is going on? My public id is: AA75 N84G LXNE GDJY

I see a customer support agent is working with you on this. I told the agent to mention this to you as well through the ticket, but I noticed from the withdrawal information you have set up for SEPA that you put your bank's name where your personal name is supposed to go. My guess is that this is why the withdrawal hasn't been credited to your bank account. I'm sorry for the delay you've experienced in trying to get support from us, but we'll help you get it sorted out. However, I also recommend that you contact your bank, since they may be holding the money as unclaimed funds due to the lack of a name on the transfer.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: robanswe on January 01, 2014, 03:26:24 PM

Just found some interesting domain names...

http://mtgoxx.com
http://ntgox.com
http://mrgox.com
http://goxxed.com
http://mtgoz.com

I really hope that they are not made, owned or supported by Kraken! If so it's a damn shady marketing tactic that I will not support.

Quote from: timbusan on January 01, 2014, 04:10:46 PM

They are. Check out whois.com

It is a little underhand and reflects a lack of professionalism but I don't think it is terribly bad of them.

Interesting, I didn't even know about this. It's just a marketing tactic. I agree it's not terribly bad, and I personally don't see anything particularly shady, underhanded, or unprofessional about it. Someone looking for Gox and mistyping the URL would learn about us too - no biggie.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: timebinder on January 01, 2014, 11:05:03 AM

Quote from: timbusan on December 31, 2013, 11:46:02 AM

Quote from: mintz on December 31, 2013, 07:21:00 AM

Quote from: mintz on December 30, 2013, 06:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...

I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.

What on earth is going on? My public id is: AA75 N84G LXNE GDJY

I'm awaiting deposit of wired USD sent 14 days ago for a sizeable sum. The FAQ says it takes 5 to 10 days. Which itself is excessive. But it's now 4 days beyond the published maximum...

Such delays are bad enough, but not even an apology or explanation.

Dargo, you seem to be the best customer relations agent. I have submitted a support ticket, numbered 14518. My public account ID is AA46 N84G LJWJ A4PQ. Thanks for any insight.

timebinder

Someone just replied to the ticket you created two days ago. I'm sorry about the delay with the deposit, but the name on the deposit didn't match the name on your Kraken account, and that will certainly cause a delay beyond normal wait times. But we'll get it sorted out.

timbusan

newbie

Activity: 12

Merit: 0

They are. Check out whois.com

It is a little underhand and reflects a lack of professionalism but I don't think it is terribly bad of them.

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 309. (Read 629033 times)