I made a SEPA transfer in from a UK account 5 days ago and still nothing. I emailed support and haven't received a response.
Kraken needs to up their game in this department if they seriously want to survive the rush to Bitcoin that is coming.
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 301. (Read 629033 times)
January 22, 2014, 11:04:36 PM
January 22, 2014, 09:46:24 PM
Seems to be recurrent in several trading sites... Just how many people do works on a site like kraken for example ? And how many for the support team ? Cause a responsive and efficient support is key to any business imo. Don't want my money to end up lost somewhere between a point a and b.
I'm deeply interested in Doge. Euros to BTC then BTC to Doge. The only road right now ? The taxes for each exchange is amazingly high in comparison with the usual market.
Anyway, I'll give a try for a small amount to begin. Hope doge won't rise too close to the moon during the process'
I'm deeply interested in Doge. Euros to BTC then BTC to Doge. The only road right now ? The taxes for each exchange is amazingly high in comparison with the usual market.
Anyway, I'll give a try for a small amount to begin. Hope doge won't rise too close to the moon during the process'
January 22, 2014, 08:14:17 PM
Safe and smooth: yes. A lot of people experienced troubles with support though (not that they weren't helpful, but they're just really busy and don't always reply).
January 22, 2014, 08:05:56 PM
Thanks for the quick reply.
Do you guys have any feedbacks about kraken ? Is it safe and smooth with a efficient support ?
Do you guys have any feedbacks about kraken ? Is it safe and smooth with a efficient support ?
January 22, 2014, 07:11:32 PM
Just choose SEPA 
Takes 24 hours max on business days.
Takes 24 hours max on business days. January 22, 2014, 06:50:04 PM
Hey guys, quick questions, what is the difference between Wire or SEPA transfer ? I want to make a deposit to buy btw with euros, how long does it take usually to be done by kraken ?
Sorry for my english.
Sorry for my english.
January 22, 2014, 06:42:49 PM
This is day 22, I have still not received my refund on the deposit I requested. I made sure everything was spot on, including reference numbers etc etc.... It is a fairly large sum of money. I have been speaking to someone at CS, he sounds nice enough. He's basically passing the buck on, saying he is not responsible for doing the transfers and has informed the CEO about it. I am getting very frustrated and angry with this whole this. If I don't receive it by Friday, I am thinking of doing the inevitable. 
January 22, 2014, 03:44:51 PM
Here I am again guys, with yet another update. I just submitted a new major update for my WP8 app that features trading from within the app:
If Microsoft accepts the update, Windows Phone users will be trading on the run within a week.
If Microsoft accepts the update, Windows Phone users will be trading on the run within a week.
January 22, 2014, 03:41:35 PM
And I replied.
January 22, 2014, 03:29:34 PM
I advice everybody to stay away from kraken.com
I made a euro withdrawal on December 30, 2013. I did not get my money yet. I send them an e-mail and after two weeks they replied that the withdrawal got stuck somewhere. It also said it might take 4 weeks to fix it. Kraken support on reddit tells me other things. There are more people experiencing the same problems.
Kraken.com is either a scam or a terrible exchange with slow to none existent support.
I made a euro withdrawal on December 30, 2013. I did not get my money yet. I send them an e-mail and after two weeks they replied that the withdrawal got stuck somewhere. It also said it might take 4 weeks to fix it. Kraken support on reddit tells me other things. There are more people experiencing the same problems.
Kraken.com is either a scam or a terrible exchange with slow to none existent support.
I sent you a PM asking for the ticket number.
January 22, 2014, 02:18:03 PM
I advice everybody to stay away from kraken.com
I made a euro withdrawal on December 30, 2013. I did not get my money yet. I send them an e-mail and after two weeks they replied that the withdrawal got stuck somewhere. It also said it might take 4 weeks to fix it. Kraken support on reddit tells me other things. There are more people experiencing the same problems.
Kraken.com is either a scam or a terrible exchange with slow to none existent support.
mine 2 SEPA withdrawals done already within EU were delivered in 1-2 days.I made a euro withdrawal on December 30, 2013. I did not get my money yet. I send them an e-mail and after two weeks they replied that the withdrawal got stuck somewhere. It also said it might take 4 weeks to fix it. Kraken support on reddit tells me other things. There are more people experiencing the same problems.
Kraken.com is either a scam or a terrible exchange with slow to none existent support.
In my opinion kraken's support is the best from the leading markets, but for sure it can be better.
January 22, 2014, 02:06:53 PM
I'm quite sure Kraken is good, actually, I'm quite confident it's one of the better ones... feel free to go over to mtgox if you are concerned about it 
January 22, 2014, 02:01:38 PM
Kraken is not a scam. Did a successful withdrawal 4 times. Before you cry wolf: how do you know it's not your bank that's blocking the transaction? In that case it doesn't really matter what exchange you use.
January 22, 2014, 01:57:56 PM
Even if kraken.com is not a scam. Their terrible support is reason enough to stay away from it. For me anyways.
January 22, 2014, 01:53:24 PM
It's perfectly possible for the funds to be stuck at some intermediate bank. Read the link that was posted a little bit back in this thread about how bank-transfers work. It's a messy business and transfers aren't always sent directly from sender-bank to receiver-bank (which is why we need Bitcoin).
Kraken support told me something similar. Are you kraken affiliated?
No. I'm a fairly active user, but no different than any other user.
January 22, 2014, 01:50:52 PM
It's perfectly possible for the funds to be stuck at some intermediate bank. Read the link that was posted a little bit back in this thread about how bank-transfers work. It's a messy business and transfers aren't always sent directly from sender-bank to receiver-bank (which is why we need Bitcoin).
Kraken support told me something similar. Are you kraken affiliated?
January 22, 2014, 01:49:06 PM
It's perfectly possible for the funds to be stuck at some intermediate bank. Read the link that was posted a little bit back in this thread about how bank-transfers work. It's a messy business and transfers aren't always sent directly from sender-bank to receiver-bank (which is why we need Bitcoin).
Kraken support told me something similar. Are you kraken affiliated?
January 22, 2014, 01:44:36 PM
It's perfectly possible for the funds to be stuck at some intermediate bank. Read the link that was posted a little bit back in this thread about how bank-transfers work. It's a messy business and transfers aren't always sent directly from sender-bank to receiver-bank (which is why we need Bitcoin).
January 22, 2014, 01:40:14 PM
I advice everybody to stay away from kraken.com
I made a euro withdrawal on December 30, 2013. I did not get my money yet. I send them an e-mail and after two weeks they replied that the withdrawal got stuck somewhere. It also said it might take 4 weeks to fix it. Kraken support on reddit tells me other things. There are more people experiencing the same problems.
Kraken.com is either a scam or a terrible exchange with slow to none existent support.
I made a euro withdrawal on December 30, 2013. I did not get my money yet. I send them an e-mail and after two weeks they replied that the withdrawal got stuck somewhere. It also said it might take 4 weeks to fix it. Kraken support on reddit tells me other things. There are more people experiencing the same problems.
Kraken.com is either a scam or a terrible exchange with slow to none existent support.
after verification, I have done 2 small withdrawals - both EU SEPA to a UK bank.
I know for a fact I have the IBAN etc correct, as I typed it in whilst on my phone to my bank.
the withdrawals were initiated;
while I may not have expect the withdrawals to have come through just yet, I am checking for them each morning.
I will update, when the transfers are completed.
January 22, 2014, 01:33:16 PM
I advice everybody to stay away from kraken.com
I made a euro withdrawal on December 30, 2013. I did not get my money yet. I send them an e-mail and after two weeks they replied that the withdrawal got stuck somewhere. It also said it might take 4 weeks to fix it. Kraken support on reddit tells me other things. There are more people experiencing the same problems.
Kraken.com is either a scam or a terrible exchange with slow to none existent support.
I made a euro withdrawal on December 30, 2013. I did not get my money yet. I send them an e-mail and after two weeks they replied that the withdrawal got stuck somewhere. It also said it might take 4 weeks to fix it. Kraken support on reddit tells me other things. There are more people experiencing the same problems.
Kraken.com is either a scam or a terrible exchange with slow to none existent support.
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