[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 310.

robanswe

newbie

Activity: 24

Merit: 0

Quote from: Dargo on January 01, 2014, 04:33:18 PM

Interesting, I didn't even know about this. It's just a marketing tactic. I agree it's not terribly bad, and I personally don't see anything particularly shady, underhanded, or unprofessional about it. Someone looking for Gox and mistyping the URL would learn about us too - no biggie.

I still think it's shady and you will for sure lose more costumers then you will get by doing this http://www.reddit.com/r/Bitcoin/comments/1u5p35/kraken_bought_mtgox_typo_domains_and_redirects/

https://en.wikipedia.org/wiki/Typosquatting

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: timbusan on December 31, 2013, 11:46:02 AM

Quote from: mintz on December 31, 2013, 07:21:00 AM

Quote from: mintz on December 30, 2013, 06:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...

I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.

What on earth is going on? My public id is: AA75 N84G LXNE GDJY

I see a customer support agent is working with you on this. I told the agent to mention this to you as well through the ticket, but I noticed from the withdrawal information you have set up for SEPA that you put your bank's name where your personal name is supposed to go. My guess is that this is why the withdrawal hasn't been credited to your bank account. I'm sorry for the delay you've experienced in trying to get support from us, but we'll help you get it sorted out. However, I also recommend that you contact your bank, since they may be holding the money as unclaimed funds due to the lack of a name on the transfer.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: robanswe on January 01, 2014, 03:26:24 PM

Just found some interesting domain names...

http://mtgoxx.com
http://ntgox.com
http://mrgox.com
http://goxxed.com
http://mtgoz.com

I really hope that they are not made, owned or supported by Kraken! If so it's a damn shady marketing tactic that I will not support.

Quote from: timbusan on January 01, 2014, 04:10:46 PM

They are. Check out whois.com

It is a little underhand and reflects a lack of professionalism but I don't think it is terribly bad of them.

Interesting, I didn't even know about this. It's just a marketing tactic. I agree it's not terribly bad, and I personally don't see anything particularly shady, underhanded, or unprofessional about it. Someone looking for Gox and mistyping the URL would learn about us too - no biggie.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: timebinder on January 01, 2014, 11:05:03 AM

Quote from: timbusan on December 31, 2013, 11:46:02 AM

Quote from: mintz on December 31, 2013, 07:21:00 AM

Quote from: mintz on December 30, 2013, 06:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...

I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.

What on earth is going on? My public id is: AA75 N84G LXNE GDJY

I'm awaiting deposit of wired USD sent 14 days ago for a sizeable sum. The FAQ says it takes 5 to 10 days. Which itself is excessive. But it's now 4 days beyond the published maximum...

Such delays are bad enough, but not even an apology or explanation.

Dargo, you seem to be the best customer relations agent. I have submitted a support ticket, numbered 14518. My public account ID is AA46 N84G LJWJ A4PQ. Thanks for any insight.

timebinder

Someone just replied to the ticket you created two days ago. I'm sorry about the delay with the deposit, but the name on the deposit didn't match the name on your Kraken account, and that will certainly cause a delay beyond normal wait times. But we'll get it sorted out.

timbusan

newbie

Activity: 12

Merit: 0

They are. Check out whois.com

It is a little underhand and reflects a lack of professionalism but I don't think it is terribly bad of them.

robanswe

newbie

Activity: 24

Merit: 0

Just found some interesting domain names...

http://mtgoxx.com
http://ntgox.com
http://mrgox.com
http://goxxed.com
http://mtgoz.com

I really hope that they are not made, owned or supported by Kraken! If so it's a damn shady marketing tactic that I will not support.

timebinder

newbie

Activity: 7

Merit: 0

Quote from: timbusan on December 31, 2013, 11:46:02 AM

Quote from: mintz on December 31, 2013, 07:21:00 AM

Quote from: mintz on December 30, 2013, 06:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...

I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.

What on earth is going on? My public id is: AA75 N84G LXNE GDJY

I'm awaiting deposit of wired USD sent 14 days ago for a sizeable sum. The FAQ says it takes 5 to 10 days. Which itself is excessive. But it's now 4 days beyond the published maximum...

Such delays are bad enough, but not even an apology or explanation.

Dargo, you seem to be the best customer relations agent. I have submitted a support ticket, numbered 14518. My public account ID is AA46 N84G LJWJ A4PQ. Thanks for any insight.

timebinder

spherix

newbie

Activity: 13

Merit: 0

Hi,

are there any plans on adding other altcoins ?
short or longer term.

kind regards,
spherix

adnanabbas

full member

Activity: 224

Merit: 100

Quote from: adnanabbas on December 31, 2013, 04:40:29 PM

Please answer to ticket Request #14440,

Thank you

Got a reply from support. All good folks.

adnanabbas

full member

Activity: 224

Merit: 100

Please answer to ticket Request #14440,

Thank you

timbusan

newbie

Activity: 12

Merit: 0

Just received a message from support. I will let others know how it pans out.

Sand

newbie

Activity: 9

Merit: 0

My support ticket is #14190.

I typed my password wrong a few too many times and now I have been locked out of my account for over 5 days, no support in sight, it's something that should have been automatically resolved within 4 hours as the Kraken FAQ indicates but it hasn't.

Please, solve it ASAP. It is such a simple problem, it should not take so long.

timbusan

newbie

Activity: 12

Merit: 0

Quote from: mintz on December 31, 2013, 07:21:00 AM

Quote from: mintz on December 30, 2013, 06:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

Is Kraken going the way of Bitcoin-24? Money not turning up, total lack of support, I'm just waiting for the site to go down next...

I made a SEPA withdrawal 3 weeks ago, my second so the details are correct, and despite it saying 'success' I have yet to receive my money. No response from support despite numerous polite attempts. Others are having the same problem and are expressing it on the Kraken FB page. Somebody from Kraken removed all the negative posts but didn't respond to them. This is a very poor show.

What on earth is going on? My public id is: AA75 N84G LXNE GDJY

mintz

newbie

Activity: 21

Merit: 0

Quote from: mintz on December 30, 2013, 06:42:09 PM

I made a ripple deposit which has not shown up. Support ticket #14583

I just checked and the Ripple turned up about 9.15 this morning.

gotmilk_

sr. member

Activity: 442

Merit: 250

Dargo a question for you... Can you help? We have serious issues with your API, using python3. No matter what way we try we always get "invalid key" error. We used the example (python2) and upgraded it to work with python 3... is there any known issue that can explain that invalid key error? Because we would like to do our trading via our trading bot.

mintz

newbie

Activity: 21

Merit: 0

I made a ripple deposit which has not shown up. Support ticket #14583

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: ?? on ??

@Dargo

Hello, my wife as a verified account with kraken. Will a deposit get sent back if I have sent a wire transfer from my bank account and not hers? Please help

The name on the bank account must match the name on the Kraken account. We verify accounts by collecting information about the owner of the account and we do this because we are required by law to know our customers. It defeats the purpose of account verification if we accept deposits from people other than the one who created the account, because this essentially amounts to having an unknown customer.

To get help with your issue, please create a support ticket about it if you haven't done so already.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: MusX on December 29, 2013, 04:27:14 PM

Quote from: adnanabbas on December 29, 2013, 09:29:52 AM

Quote from: Newar on December 29, 2013, 03:52:30 AM

Quote from: adnanabbas on December 28, 2013, 07:03:13 PM

Quote from: MusX on December 28, 2013, 02:10:57 PM

because USD is going down, better go out from USD to EUR if you are going to hold fiat for a while

Is that even possible if you already have fiat in USD in the account

Buy BTC with your USD. Sell the BTC for EUR.

Is Kraken shutting down their USD section

I believe they are not shutting down, they are waiting for more approvals in different states. It seems to be much more difficult to operate in US then in Europe. There are already announced some state(s) in the first half of 2014 on kraken.

We are NOT shutting down USD trading. The volume has been very low in USD in recent days, but it's never been very high. I'm not sure why it's been lower recently, but euro volume has been relatively low compared to normal as well, so it may just be that we are going through a period of low volume. I expect USD volume will continue to be low until we launch in more US states next year.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: ScoTtix on December 30, 2013, 08:33:49 AM

Hi Kraken guys,

I made a deposit on 28th of November of 250 euro, forgot to mention the reference number, I know, not very smart of me.

Immediately after I made the deposit I submitted a support ticket (#5503) with all the details needed to resolve, but got no response yet. I would very much appropriate if one of your guys could have a look at this, I think this can be solved within 5 minutes! A person from Kraken only needs to check their accounts and verify that I made the deposit of 250 euro and add it to my account.

Any reply is appreciated!

Thanks and a happy new year

I just looked at your ticket and somebody did respond to it - I'll have someone create a follow up ticket, so let me know if you don't receive it. There's a 250 euro deposit credited to your account on the 28th, so the person who answered your ticket thought that was the one you were looking for. If that's not the deposit you are talking about, please clarify with the support person - i.e. let them know that you made a second 250 euro deposit if that's the case.

ScoTtix

newbie

Activity: 2

Merit: 0

Hi Kraken guys,

I made a deposit on 28th of November of 250 euro, forgot to mention the reference number, I know, not very smart of me.

Immediately after I made the deposit I submitted a support ticket (#5503) with all the details needed to resolve, but got no response yet. I would very much appropriate if one of your guys could have a look at this, I think this can be solved within 5 minutes! A person from Kraken only needs to check their accounts and verify that I made the deposit of 250 euro and add it to my account.

Any reply is appreciated!

Thanks and a happy new year

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