I welcomed with enthusiasm Kraken Exchange launch as the existing ones are really dubious.
They do work indeed but you are just happy at every transaction that completes as you know it can always shutdown.
Guys, btc-e for example is from Bulgaria
do you know anything about Bulgaria ?
I am from Romania and Bulgarian border is 100Km away... I know more that it is needed so to never trust trading money I can't afford to lose to an bulgarian exchange
No offence, but Bulgaria is like Wild West, the most dubious country in EU, where a few years ago just crossing from RO to Greece you risked being hijacked on the public roads and strip down by clothes and car
It is reality not a joke.
Anyway... I liked and tried Kraken so this is when my adventure begun.
I did a small deposit just to test Kraken and after 3 weeks it is not shown.
Their ticketing system doesn't send any e-mails when opening new tickets.
They are dead silent. No answer, no nothing.
My Public Account ID is : AA08 N84G 4HR4 HNFQ
I did wired on the 9th of January 106$ which apparently are lost now.
I just checked your tickets and we did reply to them, but never got a reply back. We need further information from you before we can search for the missing deposit. We've been having some trouble with Zendesk lately where some users haven't been receiving responses from us, but the problem should be resolved now. I'm having an agent reply to your most recent ticket, but PM me if you don't hear from us soon. You should also check your spam folder.
In most cases, deposits don't get credited to accounts because we can't match the deposit with the Kraken account - because the name on the deposit doesn't match the name on the bank wire and/or because the public account ID isn't included with the wire. Even if the user included the ID, it can be truncated or removed entirely in transit. In some extreme cases, the name doesn't even come through on the wire. Unfortunately, banks don't always do a good job of preserving the information originally included with the wire by the sender. Sometimes we don't receive the wire at all even though its been sent - because the funds get stuck at an intermediary bank.
