[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 314.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: poordeveloper on December 17, 2013, 05:08:36 PM

Quote from: stfnnn on December 17, 2013, 04:48:22 PM

Quote from: CybeRoky on December 17, 2013, 04:44:23 PM

Quote from: stfnnn on December 17, 2013, 02:10:47 PM

13 days since last response from support... Ticket 4747

I've also noticed that for every failed SEPA transfer, you're charged €5 to deposit the money back into your Kraken account?!

Is that true? And what is reasons for failed SEPA transfers at all?

That's the exact same question I've got Wink

They're looking into it. SEPA transfers were working flawless and all of a sudden they didn't anymore. I didn't change anything at my end, so it has to be something on their end or their bank.

I've called my bank, but they send me back to Kraken's bank. They should see an errorcode/message.

Hope this gets solved, since I would like to sell some Bitcoins through Kraken but I'm not sure if this is the right time. Please update us if this gets solved, and what was their explanation.
Also, I understand they'll refund you the 5€, right? I mean, you did nothing wrong, it was their bank's failure.

This issue has only affected a few users. It seems to be an issue on Fidor's end with rejecting transfers that shouldn't be rejected. I'm checking now for an update on the issue and I'll let you know what I find.

Loozik

sr. member

Activity: 378

Merit: 250

Born to chew bubble gum and kick ass

Quote from: m19 on December 18, 2013, 04:00:56 AM

Quote from: Loozik on December 17, 2013, 10:10:30 PM

When I send money via SEPA, when (after how many days) it is credited to my Kraken account?

From my experience the next business day.

Thanks.

poordeveloper

hero member

Activity: 896

Merit: 527

₿₿₿₿₿₿₿

Quote from: Linkeex on December 17, 2013, 09:16:23 PM

Hi,

monday around lunch i withdrawed some money via SEPA from kranken to my local bank.
Today, also at lunch time, it arrived on my bank account. Had no problems so far.

So I assume this only happens to some people? Or to some countries/banks?
Kraken, could you please let us know if there are any problems with SEPA withdrawals?

m19

full member

Activity: 186

Merit: 100

Quote from: Loozik on December 17, 2013, 10:10:30 PM

When I send money via SEPA, when (after how many days) it is credited to my Kraken account?

From my experience the next business day.

Loozik

sr. member

Activity: 378

Merit: 250

Born to chew bubble gum and kick ass

When I send money via SEPA, when (after how many days) it is credited to my Kraken account?

Linkeex

member

Activity: 74

Merit: 10

Hi,

monday around lunch i withdrawed some money via SEPA from kranken to my local bank.
Today, also at lunch time, it arrived on my bank account. Had no problems so far.

poordeveloper

hero member

Activity: 896

Merit: 527

₿₿₿₿₿₿₿

Quote from: stfnnn on December 17, 2013, 04:48:22 PM

Quote from: CybeRoky on December 17, 2013, 04:44:23 PM

Quote from: stfnnn on December 17, 2013, 02:10:47 PM

13 days since last response from support... Ticket 4747

I've also noticed that for every failed SEPA transfer, you're charged €5 to deposit the money back into your Kraken account?!

Is that true? And what is reasons for failed SEPA transfers at all?

That's the exact same question I've got Wink

They're looking into it. SEPA transfers were working flawless and all of a sudden they didn't anymore. I didn't change anything at my end, so it has to be something on their end or their bank.

I've called my bank, but they send me back to Kraken's bank. They should see an errorcode/message.

Hope this gets solved, since I would like to sell some Bitcoins through Kraken but I'm not sure if this is the right time. Please update us if this gets solved, and what was their explanation.
Also, I understand they'll refund you the 5€, right? I mean, you did nothing wrong, it was their bank's failure.

stfnnn

member

Activity: 75

Merit: 10

Quote from: CybeRoky on December 17, 2013, 04:44:23 PM

Quote from: stfnnn on December 17, 2013, 02:10:47 PM

13 days since last response from support... Ticket 4747

I've also noticed that for every failed SEPA transfer, you're charged €5 to deposit the money back into your Kraken account?!

Is that true? And what is reasons for failed SEPA transfers at all?

That's the exact same question I've got Wink

They're looking into it. SEPA transfers were working flawless and all of a sudden they didn't anymore. I didn't change anything at my end, so it has to be something on their end or their bank.

I've called my bank, but they send me back to Kraken's bank. They should see an errorcode/message.

CybeRoky

newbie

Activity: 66

Merit: 0

Quote from: stfnnn on December 17, 2013, 02:10:47 PM

13 days since last response from support... Ticket 4747

I've also noticed that for every failed SEPA transfer, you're charged €5 to deposit the money back into your Kraken account?!

Is that true? And what is reasons for failed SEPA transfers at all?

stfnnn

member

Activity: 75

Merit: 10

13 days since last response from support... Ticket 4747

I've also noticed that for every failed SEPA transfer, you're charged €5 to deposit the money back into your Kraken account?!

RandomSeq

newbie

Activity: 17

Merit: 0

Quote from: Newar on December 17, 2013, 03:27:40 AM

Quote from: RandomSeq on December 17, 2013, 02:42:13 AM

Firefox freezes after pulling out graph on Kraken. Same thing on both MacPro and MacBook Pro, latest osx, latest Firefox, with or without plugins. Could someone look into it. Thanks.

That's now been mentioned twice or so, I think. They said the issue was with FF and they are working on it. Their current recommendation is to use Chrome or Internet Explorer.

Edit: typo

I thought that Firefox to blame as worked ok on Ubuntu, so so on Win7. Thanks for pointing it out.

OleOle

hero member

Activity: 532

Merit: 500

Are you like these guys?

Quote from: Newar on December 17, 2013, 03:27:40 AM

Quote from: RandomSeq on December 17, 2013, 02:42:13 AM

Firefox freezes after pulling out graph on Kraken. Same thing on both MacPro and MacBook Pro, latest osx, latest Firefox, with or without plugins. Could someone look into it. Thanks.

That's now been mentioned twice or so, I think. They said the issue was with FF and they are working on it. Their current recommendation is to use Chrome or Internet Explorer.

Edit: typo

I've never had a problem with Kraken on Firefox with Win 7/8/8.1. There's plenty of browsers out there, bound to be something that's suitable for the Jobsian Cult. True to form though, they tend to blame every other application before remembering that they're the ones running closed ecosystems.

I think Kraken has taken enough criticism over the last week or two, some of it warranted, most of it not. They may be having some growing pains but as someone who's had an account for a few months now, it's good to see the new members joining the exchange and the volume increasing. Hang in there folks, it will all work out in the end, in all my dealings with the Kraken support team they have been first class.

Newar

legendary

Activity: 1358

Merit: 1001

https://gliph.me/hUF

Quote from: RandomSeq on December 17, 2013, 02:42:13 AM

Firefox freezes after pulling out graph on Kraken. Same thing on both MacPro and MacBook Pro, latest osx, latest Firefox, with or without plugins. Could someone look into it. Thanks.

That's now been mentioned twice or so, I think. They said the issue was with FF and they are working on it. Their current recommendation is to use Chrome or Internet Explorer.

Edit: typo

RandomSeq

newbie

Activity: 17

Merit: 0

Firefox freezes after pulling out graph on Kraken. Same thing on both MacPro and MacBook Pro, latest osx, latest Firefox, with or without plugins. Could someone look into it. Thanks.

garan

newbie

Activity: 44

Merit: 0

Hello Dargo,

Can you find out how often is the data provided by the APIs updated?

Thanks!

lsealum

newbie

Activity: 2

Merit: 0

@Dargo,

Can you please have someone expedite the handling of Support Request #7194? In short, I sent $2000 to my fiancés Kraken Account via Hamni Bank on 11/29. She is from the UK, where I formally lived, and is verified through Tier 2. On 12/6 I get an email from support stating that I cannot make a deposit for an account that is not in my name. Not sure why it took a week to tell me that but no worries I said - just please send the money back. On 12/9 I emailed support to ask about the delay.

Here is the reply I received:

Quote

Brian (Kraken Support)
Dec 09 15:43 (PST)

XXXXX,

There's no delay yet. Bank wires aren't next day, especially at our bank. We have to prepare a transaction form. Then that has to be singed off by our CEO. Then it has to faxed to our bank. After that, it has to be manually entered at our bank in order to send out as a wire. These transactions with our bank can take up to 10 business days.

Please stop calling our bank - they can't do anything for you. We are processing your refund, but it's going to take some time.

Best,

Brian

Both my fiancé and I have accounts at Kraken, and were very excited about your exchange - however, this type of customer service is very disheartening. Its been half a month and the money has yet to be returned.

STT

legendary

Activity: 3962

Merit: 1424

Leading Crypto Sports Betting & Casino Platform

Quote

Password must contain non-alphanumeric characters

Considering all the necessary hurdles ahead, it'd be nice if I could just start off with a simple password then upgrade to an enigma machine at a later date /rant :p

Is kraken intending to list shares or royalties at some point

OleOle

hero member

Activity: 532

Merit: 500

Are you like these guys?

Quote from: realcoin on December 13, 2013, 01:01:23 PM

Quote from: OleOle on December 13, 2013, 12:29:33 PM

I've been using Kraken since October and I think its been great. The only thing I need to do now is find a friendly SEPA area bank that will allow non-residents to easily open a bank account to make inward and outward payments to Kraken easier. If anyone has any ideas, feel free to PM me or post here please, it would be a great help.

Thanks very much.

Maybe here?
Do any banks offer SEPA-depositable accounts to US citizens?
https://bitcointalksearch.org/topic/do-any-banks-offer-sepa-depositable-accounts-to-us-citizens-88440

Thanks for the link, much appreciated. I'm based in Australia so don't have any of the FATCA-type issues associated with Americans seeking to open overseas non-resident accounts. I'll keep looking, maybe I'll be able to find a bank in the SEPA area, it would make working with the Kraken account so much faster and easier.

Thanks for your help.

MusX

full member

Activity: 175

Merit: 100

Quote from: Dargo on December 14, 2013, 02:13:57 PM

Quote from: gotmilk_ on December 13, 2013, 09:59:18 PM

DARGO!! Only one thing... request #4316!! If you can not deposit it please return it!!

Support just responded to your ticket.

I must admit the way you are promoting the support communication is not the great one as it seems that it is recommended to ask you here to take a look at some ticket.
I know you are training new support team members, can't wait the moment when they will go on production

As for now I have no other way than ask you to take a look at #10591 - it is related to verification of the account (on kraken) to which I've send some coins, the verification was initiated some time ago already.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: gotmilk_ on December 13, 2013, 09:59:18 PM

DARGO!! Only one thing... request #4316!! If you can not deposit it please return it!!

Support just responded to your ticket.

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