[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 329.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on November 20, 2013, 03:08:36 PM

Quote from: Dargo on November 20, 2013, 02:18:23 PM

Big News:

We have (finally) launched in Germany! German users who have pre-verified their accounts are now able to fund accounts and trade in accordance with their verified tier level. We deeply appreciate the support and patience of our German users while we prepared for launch.

For the time being, German users will be limited to the following order types: limit, stop loss limit, and take profit limit. We're sorry to impose these limits, but they are necessary due to special regulations governing exchanges in Germany. Since the volume on the exchange is still relatively low, it's best for people to limit themselves to these order types anyway to avoid price slippage in a thin market. Eventually German users will be able to enjoy the same selection of order types as other users, but first we have to complete further regulatory requirements and we do not have an ETA on this at the present time.

great

Do you have a solution to the "Fidor-problem"? https://bitcointalksearch.org/topic/m.3650615
short: You can't do a SEPA transfer from fidor to fidor banking account. U only can do "send money to a friend". The problem could be, that than u are not able to see from which IBAN the transaction is. U will only see the fidor-nickname of the user and the "type of use"
So will I have the money in my account after sending it via this "sending money" option?

Edit: I will try it myself to see, what works and what not, the user "realcoin" wrote, that normal german transfers work.

Not yet, but I'm checking on this.

coinpr0n

hero member

Activity: 910

Merit: 1000

Congrats on launching in Germany. Also, really glad to see the volume going up.. it's twice what it was just a couple of weeks ago.

Serpens66

legendary

Activity: 2968

Merit: 1133

Quote from: Dargo on November 20, 2013, 02:18:23 PM

Big News:

We have (finally) launched in Germany! German users who have pre-verified their accounts are now able to fund accounts and trade in accordance with their verified tier level. We deeply appreciate the support and patience of our German users while we prepared for launch.

For the time being, German users will be limited to the following order types: limit, stop loss limit, and take profit limit. We're sorry to impose these limits, but they are necessary due to special regulations governing exchanges in Germany. Since the volume on the exchange is still relatively low, it's best for people to limit themselves to these order types anyway to avoid price slippage in a thin market. Eventually German users will be able to enjoy the same selection of order types as other users, but first we have to complete further regulatory requirements and we do not have an ETA on this at the present time.

great

Do you have a solution to the "Fidor-problem"? https://bitcointalksearch.org/topic/m.3650615
short: You can't do a SEPA transfer from fidor to fidor banking account. U only can do "send money to a friend". The problem could be, that than u are not able to see from which IBAN the transaction is. U will only see the fidor-nickname of the user and the "type of use"
So will I have the money in my account after sending it via this "sending money" option?

Edit: I will try it myself to see, what works and what not, the user "realcoin" wrote, that normal german transfers work.

Dargo

legendary

Activity: 1820

Merit: 1000

Big News:

We have (finally) launched in Germany! German users who have pre-verified their accounts are now able to fund accounts and trade in accordance with their verified tier level. We deeply appreciate the support and patience of our German users while we prepared for launch.

For the time being, German users will be limited to the following order types: limit, stop loss limit, and take profit limit. We're sorry to impose these limits, but they are necessary due to special regulations governing exchanges in Germany. Since the volume on the exchange is still relatively low, it's best for people to limit themselves to these order types anyway to avoid price slippage in a thin market. Eventually German users will be able to enjoy the same selection of order types as other users, but first we have to complete further regulatory requirements and we do not have an ETA on this at the present time.

Macno

legendary

Activity: 984

Merit: 1000

Could you specify what german authorities are asking you that is delaying the process? Do they want all the transaction data for tax purposes?
Or is it taking longer than bitcoin.de because you are a "real" exchange and they are only a market place?

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: Dargo on November 19, 2013, 03:49:19 PM

Quote from: Rannasha on November 19, 2013, 03:05:23 PM

There seems to something odd with my daily withdrawal limit, unless I'm misunderstanding something.

Yesterday at 15:16 CET (almost 30 hours ago) I withdrew my daily limit through a SEPA transfer. The transfer was completed successfully and the money is in my bank account (cheers for fast withdrawals btw!), but I can't withdraw any of my remaining funds. The info-box when trying to withdraw Bitcoins states:

Code:

Daily limit 		$0.00 / $2,000.00
Monthly limit 		$0.00 / $10,000.00
Current balance 		฿0.87036
Withheld 		฿0.00000
Withheld (converted) 		$1,997.87
Maximum withdrawal 		฿0.00392

The $1997.87 corresponds to my withdrawal from yesterday. Additionally, on the Ledger page of the History section it shows my Euro-balance to be 1480, which is the amount I withdrew and my actual balance is 0.

What's going on?

Do you have any pending orders? You can't withdraw funds that you are trying to use in an order - that's usually what it means if funds are "withheld." If that's not the issue, please create a support ticket and include your public account ID so we can take a look at your account.

Edit: sorry, I forgot about your point that the amount was equivalent to your withdrawal from yesterday, so it's probably not due to an order you have on. Send in a ticket so we can take a closer look at your account.

Maximum withdrawal amount just went up to my total BTC balance, "Withheld (converted)" field is unchanged. Withdrew my bitcoins successfully to my personal wallet and the "Withheld (converted)" increased by the value of those coins. So while my funds are fine, the display is off.

I will submit a ticket.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Rannasha on November 19, 2013, 03:05:23 PM

There seems to something odd with my daily withdrawal limit, unless I'm misunderstanding something.

Yesterday at 15:16 CET (almost 30 hours ago) I withdrew my daily limit through a SEPA transfer. The transfer was completed successfully and the money is in my bank account (cheers for fast withdrawals btw!), but I can't withdraw any of my remaining funds. The info-box when trying to withdraw Bitcoins states:

Code:

Daily limit 		$0.00 / $2,000.00
Monthly limit 		$0.00 / $10,000.00
Current balance 		฿0.87036
Withheld 		฿0.00000
Withheld (converted) 		$1,997.87
Maximum withdrawal 		฿0.00392

The $1997.87 corresponds to my withdrawal from yesterday. Additionally, on the Ledger page of the History section it shows my Euro-balance to be 1480, which is the amount I withdrew and my actual balance is 0.

What's going on?

Do you have any pending orders? You can't withdraw funds that you are trying to use in an order - that's usually what it means if funds are "withheld." If that's not the issue, please create a support ticket and include your public account ID so we can take a look at your account.

Edit: sorry, I forgot about your point that the amount was equivalent to your withdrawal from yesterday, so it's probably not due to an order you have on. Send in a ticket so we can take a closer look at your account.

Rannasha

hero member

Activity: 728

Merit: 500

There seems to something odd with my daily withdrawal limit, unless I'm misunderstanding something.

Yesterday at 15:16 CET (almost 30 hours ago) I withdrew my daily limit through a SEPA transfer. The transfer was completed successfully and the money is in my bank account (cheers for fast withdrawals btw!), but I can't withdraw any of my remaining funds. The info-box when trying to withdraw Bitcoins states:

Code:

Daily limit 		$0.00 / $2,000.00
Monthly limit 		$0.00 / $10,000.00
Current balance 		฿0.87036
Withheld 		฿0.00000
Withheld (converted) 		$1,997.87
Maximum withdrawal 		฿0.00392

The $1997.87 corresponds to my withdrawal from yesterday. Additionally, on the Ledger page of the History section it shows my Euro-balance to be 1480, which is the amount I withdrew and my actual balance is 0.

What's going on?

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: realcoin on November 18, 2013, 05:50:04 PM

Quote

Your Kraken account has been confirmed.

You can log in here: https://www.kraken.com

Unfortunately, we cannot offer our services in your area at this time. We are working hard to complete our regulatory compliance in your jurisdiction to offer our services in your area soon. We will email you when our services are available in your area. Please see our verification page https://www.kraken.com/legal/verification for further information.

Meanwhile, take a look around and familiarize yourself with the site. So you'll be ready to go as soon as we are, we highly recommend that you get pre-verified, usually a one-time process that takes a few business days if you submit the proper information. Please log in and go to "Account" > "Get Verified" to review and complete the verification tiers.

We deeply appreciate your business, and trust that we are working as hard as we can to bring you the most advanced, secure, and user-focused services in digital currencies.

If you need help, start with our Help section (https://www.kraken.com/help/faq) that has answers to many questions. And here's a link to support if you'd like to contact our support staff: https://support.kraken.com

Thanks,
The Kraken Team

Is that right, no service in Germany at the moment?

We should be launching in Germany any day now, but it's taken longer than other European countries because Germany has some special regulations governing exchanges.

realcoin

sr. member

Activity: 364

Merit: 250

Quote

Your Kraken account has been confirmed.

You can log in here: https://www.kraken.com

Unfortunately, we cannot offer our services in your area at this time. We are working hard to complete our regulatory compliance in your jurisdiction to offer our services in your area soon. We will email you when our services are available in your area. Please see our verification page https://www.kraken.com/legal/verification for further information.

Meanwhile, take a look around and familiarize yourself with the site. So you'll be ready to go as soon as we are, we highly recommend that you get pre-verified, usually a one-time process that takes a few business days if you submit the proper information. Please log in and go to "Account" > "Get Verified" to review and complete the verification tiers.

We deeply appreciate your business, and trust that we are working as hard as we can to bring you the most advanced, secure, and user-focused services in digital currencies.

If you need help, start with our Help section (https://www.kraken.com/help/faq) that has answers to many questions. And here's a link to support if you'd like to contact our support staff: https://support.kraken.com

Thanks,
The Kraken Team

Is that right, no service in Germany at the moment?

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: btcx on September 08, 2013, 10:53:52 PM

NOTICE for Verification:
If your verification at Tier1-2 has failed to complete within 30 minutes, or Tier3 within 24 hours, please submit a ticket to support.

Hey everyone - we're getting a lot of support tickets referencing the notice above. Unfortunately this information isn't correct. I didn't notice that this had been put up, and if I had I would have had it changed immediately - sorry for the confusion. While it's true that Tier 1-2 verification can take as little as 30 minutes, it can also take much longer (i.e. when it requires manual review). Please allow 2 business days for verification, regardless of the tier before contacting support. We've had an explosion of new accounts over the weekend, so if you are waiting for verification, expect it to take on the longer side of 2 business days for the time being. Also, be on the lookout for an email from us, since we sometimes need to contact people during the verification process for further information.

Also, here's some important information about verification from the OP that bears repeating.

Quote from: btcx on September 08, 2013, 10:53:28 PM

Getting verified:
...[See below for an explanation of the account verification tiers and the services/funding limits of each.]

Tier 0 – you can poke around but you can’t deposit, withdraw or make any trades.
Tier 1 – you can deposit, withdraw and trade in digital currency only.
Tier 2 – you can deposit, withdraw and trade in both digital currency and national currency.
Tier 3 – like Tier 2 but with higher funding limits. (may take a few days to process)
Tier 4 – like Tier 3 but with even higher funding limits.

Processing – your verification information is being reviewed. Processing may be delayed for any of the following reasons: IP address and stated jurisdiction mismatch, user under minimum age requirement, unable to verify name, unable to verify address, unable to read document scans/photos, unable to verify notarization.

Verified – you’ve passed verification and your account is functioning at the highest ‘Verified’ tier.

Pre-Verified – you’ve passed verification but your account activity is limited to a lower tier pending regulatory approval in your jurisdiction. For example, if you live in California, you may be Pre-Verified to Tier 3 but your account will be functioning at Tier 0 until we have clearance for CA, at which time your account will be automatically upgraded to Verified Tier 3.

We've also had an explosion of support requests over the weekend. We generally respond to tickets within 1 working day, but this week it may take 2 working days in some cases.

Please bear with us during this insanely busy time and we'll assist you as soon as we can.

m19

full member

Activity: 186

Merit: 100

Really like this site, also extremely fast payout.

Withdrew a couple hundred euro's at 7pm GMT+1, got it in my bank next day around noon. Awesome!

Rannasha

hero member

Activity: 728

Merit: 500

Placed a few orders today, that went a bit weird: My market sell orders sometimes got cancelled directly after placing them and the other times they were only filled partially before getting cancelled. Setting limit orders to match the correct bid price to get the entire order executed worked fine, but this way there doesn't seem to be a point to market orders.

Sukrim

legendary

Activity: 2618

Merit: 1007

Bitcoin is in Beta too...

Newar

legendary

Activity: 1358

Merit: 1001

https://gliph.me/hUF

Quote from: Sukrim on November 18, 2013, 07:02:57 AM

Bitfinex

Last time I looked they were in beta. Are they live now?

Sukrim

legendary

Activity: 2618

Merit: 1007

Quote from: Newar on November 17, 2013, 11:59:25 PM

Just noticed you're not on bitcoincharts?

http://bitcoincharts.com/markets/list/

Neither is Bitfinex and they would land in the top spots by volume currently.

bitcoincharts seems to be very sceptical once it comes to including platforms that offer leverage. Still I'd love to see Kraken work on that and push them a bit - a listing on there is basically a must in my opinion for any exchange out there.

Newar

legendary

Activity: 1358

Merit: 1001

https://gliph.me/hUF

Quote from: xchrix on November 18, 2013, 01:07:07 AM

Quote from: Newar on November 17, 2013, 11:59:25 PM

Just noticed you're not on bitcoincharts?

http://bitcoincharts.com/markets/list/

but they are on http://www.cryptocoincharts.info

:-) Thanks!

The day where we'll have the price info under one roof will be a good one.
(yes, I know about bitcoinaverage.com)

xchrix

hero member

Activity: 905

Merit: 1001

Quote from: Newar on November 17, 2013, 11:59:25 PM

Just noticed you're not on bitcoincharts?

http://bitcoincharts.com/markets/list/

but they are on http://www.cryptocoincharts.info

Newar

legendary

Activity: 1358

Merit: 1001

https://gliph.me/hUF

Just noticed you're not on bitcoincharts?

http://bitcoincharts.com/markets/list/

Hfleer

sr. member

Activity: 448

Merit: 250

Changing avatars is currently not possible.

Created an account here recently. I've seen they have some pretty strong verification requirements to be able to access most of the trading features. Interesting to see XRP available here with all the controversy that seemed to be surrounding it.

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