NOTICE for Verification:
If your verification at Tier1-2 has failed to complete within 30 minutes, or Tier3 within 24 hours, please submit a ticket to support.
Hey everyone - we're getting a lot of support tickets referencing the notice above. Unfortunately this information isn't correct. I didn't notice that this had been put up, and if I had I would have had it changed immediately - sorry for the confusion. While it's true that Tier 1-2 verification can take as little as 30 minutes, it can also take much longer (i.e. when it requires manual review). Please allow
2 business days for verification, regardless of the tier before contacting support. We've had an explosion of new accounts over the weekend, so if you are waiting for verification, expect it to take on the longer side of 2 business days for the time being. Also, be on the lookout for an email from us, since we sometimes need to contact people during the verification process for further information.
Also, here's some important information about verification from the OP that bears repeating.
Getting verified:
...[See below for an explanation of the account verification tiers and the services/funding limits of each.]
Tier 0 – you can poke around but you can’t deposit, withdraw or make any trades.
Tier 1 – you can deposit, withdraw and trade in digital currency only.
Tier 2 – you can deposit, withdraw and trade in both digital currency and national currency.
Tier 3 – like Tier 2 but with higher funding limits. (may take a few days to process)
Tier 4 – like Tier 3 but with even higher funding limits.
Processing – your verification information is being reviewed. Processing may be delayed for any of the following reasons: IP address and stated jurisdiction mismatch, user under minimum age requirement, unable to verify name, unable to verify address, unable to read document scans/photos, unable to verify notarization.
Verified – you’ve passed verification and your account is functioning at the highest ‘Verified’ tier.
Pre-Verified – you’ve passed verification but your account activity is limited to a lower tier pending regulatory approval in your jurisdiction. For example, if you live in California, you may be Pre-Verified to Tier 3 but your account will be functioning at Tier 0 until we have clearance for CA, at which time your account will be automatically upgraded to Verified Tier 3.
We've also had an explosion of support requests over the weekend. We generally respond to tickets within 1 working day, but this week it may take 2 working days in some cases.
Please bear with us during this insanely busy time and we'll assist you as soon as we can.