[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 326.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Totscha on November 26, 2013, 10:28:10 AM

So I noticed a rather anoying 'feature'. I think the very nice support person didn't fully understand me, as the response was, that this is normal... So hopefully someone from Kraken devs takes a look at this.

This is what happened to me:
I had 140 LTC balance, placed sell order for 120 LTC.
Then 90 LTC was sold.
My balance is now 50 LTC. 30 remaining on open orders, 20 should be free to withdraw.

Tried to withdraw 20 LTC only to find out that I can't. On the withdrawal page it said that 120 LTC are witheld. That makes no sense, since 90 of these 120 were already sold and subtracted from my balance. 30 LTC on active orders should be witheld, the sum remaining on active orders.

Any comments? For me personaly this is a bug.

When an order is partially filled, the original volume of the order is withheld from withdrawal. The full amount will continue to be withheld until the order is cancelled. It's not a bug, but we agree that it's an annoying "feature" that should be changed. I do not know when it will be changed, however.

tbosman

newbie

Activity: 34

Merit: 0

Quote from: Totscha on November 26, 2013, 10:28:10 AM

So I noticed a rather anoying 'feature'. I think the very nice support person didn't fully understand me, as the response was, that this is normal... So hopefully someone from Kraken devs takes a look at this.

This is what happened to me:
I had 140 LTC balance, placed sell order for 120 LTC.
Then 90 LTC was sold.
My balance is now 50 LTC. 30 remaining on open orders, 20 should be free to withdraw.

Tried to withdraw 20 LTC only to find out that I can't. On the withdrawal page it said that 120 LTC are witheld. That makes no sense, since 90 of these 120 were already sold and subtracted from my balance. 30 LTC on active orders should be witheld, the sum remaining on active orders.

Any comments? For me personaly this is a bug.

This. Have the same problem but with adding a second order. E.g. 100 btc balance, do a 50 btc order, 25 gets filled and then i can only do another 25 btc order because it witholds 50 btc from the remaing 75 btc.

m19

full member

Activity: 186

Merit: 100

Quote from: Totscha on November 26, 2013, 10:28:10 AM

So I noticed a rather anoying 'feature'. I think the very nice support person didn't fully understand me, as the response was, that this is normal... So hopefully someone from Kraken devs takes a look at this.

This is what happened to me:
I had 140 LTC balance, placed sell order for 120 LTC.
Then 90 LTC was sold.
My balance is now 50 LTC. 30 remaining on open orders, 20 should be free to withdraw.

Tried to withdraw 20 LTC only to find out that I can't. On the withdrawal page it said that 120 LTC are witheld. That makes no sense, since 90 of these 120 were already sold and subtracted from my balance. 30 LTC on active orders should be witheld, the sum remaining on active orders.

Any comments? For me personaly this is a bug.

The way you are describing it it indeed looks like a bug. What if you cancel the remaining of the order and place a new order for 30 LTC? And then withdraw the 20 you want to withdraw.

Tacticat

full member

Activity: 210

Merit: 100

Guys, any idea what the verification queue for Tier 2 looks like?

Totscha

hero member

Activity: 1276

Merit: 622

So I noticed a rather anoying 'feature'. I think the very nice support person didn't fully understand me, as the response was, that this is normal... So hopefully someone from Kraken devs takes a look at this.

This is what happened to me:
I had 140 LTC balance, placed sell order for 120 LTC.
Then 90 LTC was sold.
My balance is now 50 LTC. 30 remaining on open orders, 20 should be free to withdraw.

Tried to withdraw 20 LTC only to find out that I can't. On the withdrawal page it said that 120 LTC are witheld. That makes no sense, since 90 of these 120 were already sold and subtracted from my balance. 30 LTC on active orders should be witheld, the sum remaining on active orders.

Any comments? For me personaly this is a bug.

Serpens66

legendary

Activity: 2968

Merit: 1133

Could you work on the status of withdrawals ?
I want to say, after a withdrawal reached my bank account I have to wait one additional day, till the status on kraken is "success".
Together with the limit (let's say 2k/day) I can only withdraw 2k every 3 days! (order withdrawal, next day it arrives on my bank account, next day "success", but daylimit is reached.)

Shutz

newbie

Activity: 33

Merit: 0

I managed to withdraw Bitcoin as wells as Euro from Kraken.
The Bitcoins were just some minutes later viewable in the Blockchain. The 1-Euro SEPA Transfer took one workday. Initiated it at friday night, was finally transferred at monday.

coinpr0n

hero member

Activity: 910

Merit: 1000

You can tell more people are looking at Kraken when silly accusations start popping up Wink

Kraken is a great exchange (although not available to US customers). The support is great! I hope they can get through the influx of new users without too much pain - this will hopefully make it a very exciting platform to trade on.

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: ?? on ??

guys... who is behind kraken? maybe our ukyo with highly limited time recently? It is not a joke. A bit strange btct, bitfunder and so on went burst with thousands of bitcoins and then suddenly an anonymous kraken exchange appears... be ready to loose again your coins...

I've successfully managed to withdraw Bitcoins from Kraken. So I strongly doubt that Ukyo is behind Kraken ^^

Also, Kraken has been around (in beta) for a number of months already and references to the people behind it can be found relatively easily. Of course one should be careful with sending funds to unknown places, but your accusations are quite unfounded at this point.

OleOle

hero member

Activity: 532

Merit: 500

Are you like these guys?

And while we're on requests, how about on the Market Data screen you put the market depth info at the top of the page please? That's the current bid and offer that traders need to refer to to make trading decisions, so please swap that around with the historical sales so that depth is at the top of the page and people don't have to scroll down, scrolling down to see historical sales is far more sensible. Most traders deal in the now, market depth is now, please move to the top of the page Cheesy

Thanks for your consideration.

Shutz

newbie

Activity: 33

Merit: 0

I just missed to give you an idea i would like: I dont always have the Kraken.com-Tab open, so it would be really nice to have a sound when an order is filled.

And another thing is, cant you show the latest trade in the title. With the same reason as above, so i can at least keep a little bit track of the price, if the volume catches up to some significant amount. Edit: Just saw, someone else asked for this too..

Dargo

legendary

Activity: 1820

Merit: 1000

I didn't get to all the comments, so I'll have to come back later and address more when I get a chance. As I've been saying, we are super busy right now. But I'm reading all the posts and taking note of feature requests.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Mjbmonetarymetals on November 24, 2013, 08:10:48 PM

I saw this post on reddit http://www.reddit.com/r/litecoin/comments/1qvt2u/is_krakencom_trustworthy/

I had a quick search but may have missed it does kraken (payward inc.) have a registered office somewhere ?and do you guy(s) operate solely under forum names etc.? couldn't spot any real world names but again I only had quick scan around.

Like other exchanges, we publish a mailing address (see our "contact" page), but do not publish our office address. This issue actually came up in a different thread a long time ago. I chuckle when I hear people on this forum say that Bitstamp's offices are in the UK.

https://bitcointalksearch.org/topic/m.2403034

https://www.kraken.com/about/contact

Several of our team members are in the press on a regular basis, so check our press page, which has links to Linkedin profiles.

https://www.kraken.com/about/press

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: don_ on November 24, 2013, 06:31:01 PM

is it already possible to use leverage on BITCOIN/USD pair or is it still in beta and only possible to trade with 1:1 leverage ?.

Margin is completely disabled for the time being, so not even 1:1 is available. It's too dangerous right now with the liquidity so low. We'll bring margin online as soon as we can, but I have no ETA on this.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: aminorex on November 22, 2013, 07:42:02 PM

available in any u.s. states yet?

See the OP - the situation hasn't changed much.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on November 22, 2013, 11:52:41 AM

Quote from: Dargo on November 22, 2013, 10:45:24 AM

Quote from: Serpens66 on November 22, 2013, 08:05:25 AM

@Dargo:

I ordered 2 withdrawals 16-18hours ago to my fidorpay account. But it's still "pending". Why?

Do u have to change it into "send money" manually? And are there special times, when u update ur website?

Without looking at your account I can't know. Did you create a support ticket about it? If not, please do that.

okay I thougt it could be a general issue with Fidor. I will create a ticket...
Can you tell me, when you update ur website? Would be helpful to know that, like "12pm and every 4 hours except at night" or is it not regularly?

Edit:
Now the status of my withdrawal is "sending" and I have the money in my bank account Wink

So what are the steps of a withdrawal to Fidor? I make a SEPA, than u have to transfer it manually in a "send money" ? And than u have to update ur website? I just want to know the average time it could take.

The conversion from SEPA to a "send money" transaction is automated on our end.

But right now the updates that send to Fidor are manual and done on an irregular basis. They should happen at least 2x per business day, but possibly not at all over the weekend or a holiday. The updates are done in Denmark, the Italy of the north, and not in Switzerland. Wink

Eventually we'll have automated updates so it'll be more like Switzerland.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on November 22, 2013, 06:56:19 PM

Sorry for asking that many questions, but why do you count BTC depositing to my Euro depositing?
I don't think that's a good idea... I guess u use the market price of the bitcoins in time when they arrive on my account? Or does it change constantly?
However that can cause many problems. The bitcoin price goes higher and higher and therefore my limit of depositing bitcoins goes lower, that's not okay. For tier 2 it should be 2.000€ and 3 Bitcoins a day. Not 2000€ or 3 Bitcoins. (of course other numbers would be possible).
So why u decided to make it that way?

One example:
What if it says I can deposit 1500€ this day. Let's say the price of one bitcoin is 490€ and I send 3 bitcoins to my account. Then suddenly the price goes up to 550€/BTC , before my transfer reaches my account. Then I am over my limit. That's a problem.

Unfortunately, these limits are not based on what's convenient for customers, but on what's required for our legal compliance measures. The limits will continue to be cumulative across all currencies (hence the "or").

Important: The limits are stated in USD. Whenever you make a deposit, you should check the deposit page for the currency you are depositing to see what your USD equivalent limit is. Go to Funding > Deposit > (Currency) and look at the "Maximum deposit" number. It's *not* a good idea to enter the exact number you see there. Instead, you should enter something at least 5-10% less to safely account for changes in exchange rate while your deposit is in transit. We have no way of knowing when you look at this deposit page, so we have no way of knowing what the rate was when you looked.

These limits are really not intended to be used in such a way that you are coming "barely under the wire" on a regular basis - if you find you are doing that, then you should verify to the next higher tier.

m19

full member

Activity: 186

Merit: 100

Quote from: Mjbmonetarymetals on November 24, 2013, 08:10:48 PM

I saw this post on reddit http://www.reddit.com/r/litecoin/comments/1qvt2u/is_krakencom_trustworthy/

I had a quick search but may have missed it does kraken (payward inc.) have a registered office somewhere ?and do you guy(s) operate solely under forum names etc.? couldn't spot any real world names but again I only had quick scan around.

https://bitcointalksearch.org/topic/investment-opportunity-krakencom-payward-inc-116955 has some more information.

MusX

full member

Activity: 175

Merit: 100

Quote from: utuxia on November 24, 2013, 08:03:55 PM

What do the X and Z represent in your currency pairs?

XLTCXXRP
XLTCZEUR

Trying to use your API and I want to get LTC/EUR ticker for example.

I need logic to map standard pairs like ltc_eur back to your x/z pairs and I'm not sure what the logic or reasoning is.

X cryptocurrencies, Z fiat

Mjbmonetarymetals

legendary

Activity: 1096

Merit: 1067

I saw this post on reddit http://www.reddit.com/r/litecoin/comments/1qvt2u/is_krakencom_trustworthy/

I had a quick search but may have missed it does kraken (payward inc.) have a registered office somewhere ?and do you guy(s) operate solely under forum names etc.? couldn't spot any real world names but again I only had quick scan around.

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