Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 75. (Read 628889 times)

Seeing all the recent posts about withdrawal issues we in our trading room feel just justified when we say that Kraken is doing everything to lure new customers to use their service, and they are very fast in solving deposit issues (aka in getting clients money in). One of the best posts was recently by Kraken-Septimus. And their constant lies on their website.

However, as soon as it comes to providing service for the customer Kraken does not care. Be it that the customer wants to trade, which is close to impossible without being extremely patient, or be it that customers want to have their money back (aka withdrawing) which is also close to impossible without opening a ticket.

Our advise is to stay away from this trading platform until they have solved their issues. And dont believe the big gurus promises that there will be a new trade engine soon. We will only believe that when it finally has arrived. Until then we see these types of comments just as another type of Kraken scam to keep customers and get new ones in their sketchy scheme.

I just wanted to update. Kraken responded to my issue within 24 hrs asking me to upload my ID again for security purpose. After that I got my funds within 12 hrs. Frankly I thought it would get days to sort this. The response from their team was very quick. Thank you

I have the same issue as someone else just posted 2 messages above.

I'm tier 3 verified. However, it shows me that my tier 3 level is not sufficient for the deposit/withdrawal service. Then it says that the service is unavailable. Then the page just gets stuck and nothing happens. Then it tells me that I'm not even level 1 verified.

I cannot trade on this platform because it takes 45-60 min of continuous clicking to get the order through. I cannot take my money out of the exchange. Smells like some kind of scam. What's the use of this platform if I cannot trade or get my money out?

I'm about to hire a lawyer if the situation doesn't change. I've provided all of the necessary information and still, no funding service is available.

Can you do something about the withdraw...It's a nightmare "service busy", "error", "tier 2 not allowed", "service unavaible"

This is a SHAME.

Hi CrazYballS61. Could you please escalate that ticket using this form? Thanks!

Guess who woke up a decided to make a few replies on Reddit? Jesse Powell (Kraken CEO):

https://www.reddit.com/r/BitcoinMarkets/comments/7eboh7/suggestion_remove_kraken_from_the_header_ticker/dq4egbk/

TL;DR:
I know we suck. We're testing the new platform. Expected launch in 1st week of Dec. If it doesn't fix issues I'll eat my shoe.

Edit:
There's also this tweet: https://twitter.com/krakenfx/status/932910443785367552

I'm waiting now over 2 days, is this normal?
Support says wait and try later <- rly?!

@ kraken-protocol:

Hi there,

are you still interested in getting our error logs? You never got back to us after we offered to discuss these issues and provide more info here in the forum as it is an issue interesting to more users than just us?

Or are the logs posted enough for your analysis of the problem?

Last possibility. Or was it really just a try to get our Kraken identity so you can ban us there and thereby prevent more error logs from being posted?

Best regards

An agent has responded to you, but the agent has informed you that we can't click on links that you send in support tickets for security reasons.  Please follow the agent's instructions to proceed.

This ticket was solved last Friday.  Please be cautious in the future, and see the following for guidance on how to secure your account:

How to Secure Your Account:
https://support.kraken.com/hc/en-us/articles/201396837-Securing-Your-Account

@Kraken-Septimus
But you're experiencing tons off other issues. Like withdrawel issues. How many people were barely able to withdraw money lately? Just scroll through the pages and you will see a lot.

How about constant intentional misleading of customers seeing the current state of trading service. Just take a look at the error logs posted here. Oh yeah, you're trying to ignore them as they plainly show the state of Kraken's abysmal trading engine.

Maybe you dont have SWIFT issues, but that could then be about the only thing working on your page.

This post of yours just shows the intention of misleading customers in it most obvious form.

STOP YOUR LIES. OR STOP KRAKEN. Or how about finally delivering the promised service...?

Hi torrentco! We are not experiencing any funding issues with SWIFT. Deposits can go missing if the sender or the bank changes or omits wiring instructions. I wouldn't be able to get into specifics about other people's tickets, but if the funds don't reach your Kraken account they are returned to your bank account.

Please let us know if you need anything else.

We can only strongly advise against starting to trade/continue to trade on Kraken atm. After they have your money your problems will most surely start. And be it only trying to place a position which is barely possible at Kraken for some months now (unless you want to spent 15min of trying to a place single position, including checking whether it was placed or not, or maybe already traded. Double placements are the common result of not knowing what the beep happened to your position)

Go to Bitfinex, Coinbase, CEX or any other platform you can think of, but avoid these liars at Kraken.

what was your problem?
i am thinking of depositing to their bank account via swift but the increasing number of the tickets lately scares me a lot.
is your problem also swift related?

Dear Kraken support,
there were a few peoples whose swifts were missing a few pages back,is there any update about their stiuation?

I have heard that the iOS app works without problems. Can anyone confirm?

Feature request: Can we please also have an Android app? Why only iOS? There are unofficial Kraken apps that i don't trust on google's playstore. An official app would be great.

Hi Lostworld. The longest transfer time we have is a Canadian wire which can take up to 12 business days. Any other transfer is typically automatically credited within 5 business days. Have you opened a ticket about the long wait time for your transfer? If not, I would suggest opening a ticket here and escalating that ticket using this form.

Thanks for your patience.


Hi Dan_yuzh. I'm sorry to hear you've lost access to your email account. That must be a pain! I would suggest you escalate your ticket using this form. Thanks!


Hi xlaren. Don't worry, we aren't holding your money hostage! Usually this happens if there is a mistake in the banking information or an issue with that specific bank you're withdrawing to. Please escalate your ticket using this form. Thanks!

Continue trying to reach them, use different forums etc. But if they still continue to ignore you then it might turn into a problem.
Withholding a clients money for no reason is a criminal act as they actually would be trying to steal your money, and if they dont react soon you might have to get a lawyer. Sorry to say so.

This level of service just fits in the picture with Kraken's level of service of its trading engine. The latest error rates:
Seeing that the trade volume dropped dramatically over the weekend, one would have expected a great reduction in error rates, at one point error rates even dropped below 70%, but this was when the BTC/USD volume was around 1.5-1.8k.

On 100 orders to be placed:
36 Eservice unavailable
0 Eservice: Busy
Total calls 100 + 36 + 0 = 136

Eservice unavailable: 36 /136*100%= 26.47%
Eservice Busy: 0 /136*100%= 0.00%
Unknowns: 78/136= 57.35% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses. It regularly happens that unknowns are not placed, the however percentage which are placed and which not is strongly variable)

Total error rate = (36 + 0 + 78)/136*100% = 83.82%
Service close to non-existing....

Concluding from this, error rates are still unacceptable, even when Krakens daily trade volume was roughly half during the weekend compared to weekdays last week. In particular the unknowns error rate is unacceptable, because one does not know what happened to the order and thereby increases the risk of double placements. Furthermore, we really wonder for which minimal volume Kraken's trade system was designed when it it is not capable of delivering a working service at these low trades volumes as were seen this weekend.


Let's hope that things change for the better soon, or that Kraken closes it's doors until they solved these issues.

I requested a withdrawal. $25k on November 12, 2017.

Without any explanation couple of days later I saw in my Kraken account that the withdrawal failed.

I tried another withdrawal today but Kraken limited it maximum to $14,936.61.

Sent a request ticket to the support (884326). Silence so far.

Really not feeling good about this whole situation. Feels like money is held hostage at this sketchy exchange.

Any ideas how to get the money back?

I'm now on Bitfinex & Bitstamp, and still had some money left on Kraken. Decided to buy some EOS that was low enough.. I don't know if it's sad or hilarious.. but it took me 45min of fiddling, trying to place orders / cancelling doubles.. and of course by the time it had already rised back.
And I can't even tell why there would be so much activity right now - nothing special is happening.

So I moved nearly all my money out. At this point, months later, the "we suddenly got too many users and we have to upgrade our servers to cope with it" excuse doesn't work anymore. It sounds more like "we're going bankrupt but we can't announce it yet". Bye Kraken, moving out while it's still time.
The only thing I still have there are REPs, because Bitfinex doesn't have them. And of course, all the fractions of coins that are unsellable, and that you keep for yourself. That must be quite some money for you, in all user accounts.

Wasn't that Roger Ver asshole behind Kraken? Sad that he can't put his money in maintenance, instead of wasting it pumping the BCH.

Hello!
My email on custom domain got down (i have no longer access to this domain).

So my funds on Kraken are now unavailable (i can't verify new deposit addresses).
I've opened a ticket with Kraken support (#870762) 3 days ago but I've got no answer. I tried to escalate it through Google Forms but still no reply.

Is it even possible to change the main email without access to the current one? I am level 2 verified and I can prove my identity with photos of documents.

Thanks.