Kraken,
Tell me this Etana custody thing is not the solution that you guys finally came up with after all this time and that it is a temporary bandaid?
Etana had the whole kicked off Nz list issue not to mention its quite small. It is a custody service and a 3rd party meaning someone else holds my money and they could go bye bye with it.
On top of the above concerns, you have to apply all over again for KYC with them and answer a 6 page questionnaire that is intrusive as hell. All you've done here is passed off your banking responsibility to a 3rd party, washed your hands off and if anything goes wrong you would claim you are not responsible.
Why is it just you guys that are unable to get their banking in order when all your competitors have gotten theirs?
sampam,
Kraken’s collaboration with Etana Custody is not a temporary solution, however we are always looking at adding additional funding partners and options.
Please note that Etana has not been kicked off of any list, as they are fully legal and compliant in every jurisdiction they have a presence in. We have had more than a year of due diligence put into Etana and are happy to offer an additional funding option to our clients. The new funding method does require opening an account with a third-party, however clients are not obligated to use this funding method if they do not wish to.
Our push to offer additional funding options does not stop here, as we will continue to explore and offer additional funding options to our clients. Just as with our other banking partners, we work very closely with them to resolve any issues on our client’s behalf and would do so with Etana-related issues as well.
If you happen to have any other Etana-specific questions or concerns, please feel free to open a
support request and an Etana specialist would be happy to go through each of your questions and/or concerns.
