[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 6.

asche

legendary

Activity: 1484

Merit: 1491

I forgot more than you will ever know.

Quote from: kraken-conor on May 01, 2020, 07:41:46 PM

Hi asche,

I'm really sorry to hear you're continuing to have the same issue.

There are a few possibilities for why this might happen, it would be best to have you open a support ticket so we can examine your account securely, in depth.

You can open a new support ticket here: https://support.kraken.com/hc/en-us/requests/new

We look forward to assisting you.

Same issue with the other account now...

I really believe something bigger is going on on your side of the 2FA.

I WILL create a new ticket and will get the same answer again "bla bla" new 2FA code. However I find this repeating issue quite concerning.

Lol. Now the 2FA code worked. I do suspect this has something to do with a time issue. But since this happens to me only with kraken, is there any chance you are having some time sync issues serverside?

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: asche on April 28, 2020, 04:13:54 AM

Quote from: kraken-conor on February 18, 2020, 11:59:48 AM

Quote from: asche on February 13, 2020, 07:54:26 PM

Quote from: kraken-conor on February 13, 2020, 07:51:56 PM

Quote from: asche on February 13, 2020, 07:33:30 PM

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?

Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end...

I will stay the process as soon as I get access to a computer.

It might be best to have 2FA removed from your account and trying again, we can start the process after you complete the form linked in my original message.

So I did that. And it worked. For a while.

I have the same exact issue all over again.

I might add that the second kraken account I use (mine and my relative's) had no such issue ever. Both 2FA codes are managed on the same device.

It appears the issue is on your side.

Hi asche,

I'm really sorry to hear you're continuing to have the same issue.

There are a few possibilities for why this might happen, it would be best to have you open a support ticket so we can examine your account securely, in depth.

You can open a new support ticket here: https://support.kraken.com/hc/en-us/requests/new

We look forward to assisting you.

asche

legendary

Activity: 1484

Merit: 1491

I forgot more than you will ever know.

Quote from: kraken-conor on February 18, 2020, 11:59:48 AM

Quote from: asche on February 13, 2020, 07:54:26 PM

Quote from: kraken-conor on February 13, 2020, 07:51:56 PM

Quote from: asche on February 13, 2020, 07:33:30 PM

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?

Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end...

I will stay the process as soon as I get access to a computer.

It might be best to have 2FA removed from your account and trying again, we can start the process after you complete the form linked in my original message.

So I did that. And it worked. For a while.

I have the same exact issue all over again.

I might add that the second kraken account I use (mine and my relative's) had no such issue ever. Both 2FA codes are managed on the same device.

It appears the issue is on your side.

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: Lachrymose on March 16, 2020, 11:58:44 PM

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

Hello Lachrymose,

Thanks for reaching out.

As my colleague mentioned to you, it is unlikely that we'll be able to recover this any time soon, but your request has been passed to our developers and if at any point in the future it becomes possible we'll reach out to let you know.

Thanks for your patience and understanding.

Lachrymose

legendary

Activity: 1316

Merit: 966

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: Gologuzan on March 13, 2020, 12:16:34 PM

Hello Kraken,

we have a problem.
before almost 4 weeks we have sent fiat over bank transfer. it has reached your bank account after 2 days, but it has never reached to your platform or our account at your platform.

we have been communicating with your tech support for some time now, and didn't got anywhere.

before this holdup we had really good cooperation in previous transactions.
now the problem is that money is on your account for 3+weeks for now.

is there anything we can do to help us both to overcome this situation and continue with cooperation as usual?

let me mention once more, before this last transaction everything was perfect on your end.

if you need any additional info please do not hesitate to contact me over PM.

Best regards,
G

Hi Gologuzan,

I'm sorry to hear this. Could you please let me know your ticket number so I can look into it? You can DM if you wish.

Thanks,
Conor

Gologuzan

full member

Activity: 161

Merit: 100

Hello Kraken,

we have a problem.
before almost 4 weeks we have sent fiat over bank transfer. it has reached your bank account after 2 days, but it has never reached to your platform or our account at your platform.

we have been communicating with your tech support for some time now, and didn't got anywhere.

before this holdup we had really good cooperation in previous transactions.
now the problem is that money is on your account for 3+weeks for now.

is there anything we can do to help us both to overcome this situation and continue with cooperation as usual?

let me mention once more, before this last transaction everything was perfect on your end.

if you need any additional info please do not hesitate to contact me over PM.

Best regards,
G

pat1900

full member

Activity: 154

Merit: 100

ok, I can give the all-clear now. It looks like everything is working as usual again.
One of my deposits took around 2 hours today. It has finally arrived at my Kraken account. Normally this type of deposit is a matter of 2 minutes, not 2 hours.

pat1900

full member

Activity: 154

Merit: 100

Anyone successfully done a deposit or withdrawal today? It looks like the whole deposit/withdrawal system has crashed. I know, there has been a bit more trading volume than on a normal day. But this shouldn't affect the amount of incoming and outgoing funds, I think Undecided

Kraken-Chase

jr. member

Activity: 59

Merit: 2

Quote from: samlitecoin on March 08, 2020, 09:09:16 PM

I have a problem loggin in to my Kraken account.

I have my username and password but since my old mobile was lost my new mobile does have authenticator on it but that does not respond anymore to kraken.

in other words I can not do Two-factor authentication anymore.

I do not have a master password either.

I only use my account once a year or so, I am not really remembering how that thing worked with the Two-factor authentication when I first installed it.

can you please help?

also: chat is NOT working:

Need some more help?
Chat directly with one of our client engagement specialists about your specific needs
Chat Now

that only results in a java script error message both on firefox anf google chrome

samlitecoin,

If you haven't already, please try opening a support request (select Account Access Issues in the drop-down menu) and a specialist will reach out to you shortly. Once you submit a support request, they will be able to help you regain access to your account.

samlitecoin

newbie

Activity: 20

Merit: 0

I have a problem loggin in to my Kraken account.

I have my username and password but since my old mobile was lost my new mobile does have authenticator on it but that does not respond anymore to kraken.

in other words I can not do Two-factor authentication anymore.

I do not have a master password either.

I only use my account once a year or so, I am not really remembering how that thing worked with the Two-factor authentication when I first installed it.

can you please help?

also: chat is NOT working:

Need some more help?
Chat directly with one of our client engagement specialists about your specific needs
Chat Now

that only results in a java script error message both on firefox anf google chrome

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: asche on February 18, 2020, 12:02:19 PM

No with this computer I cannot. It's very unfortunate that this is an issue.

Could you please look into it?

I can not personally vouch for Zscaler or recommend the use of their service. It may be best to access Kraken without using Zscaler. However, if you wish to use it, I have a found a guide on their website explaining how to whitelist websites. Please feel free to whitelist Kraken using this guide: https://help.zscaler.com/zia/whitelisting-urls

asche

legendary

Activity: 1484

Merit: 1491

I forgot more than you will ever know.

No with this computer I cannot. It's very unfortunate that this is an issue.

Could you please look into it?

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: asche on February 13, 2020, 07:54:26 PM

Quote from: kraken-conor on February 13, 2020, 07:51:56 PM

Quote from: asche on February 13, 2020, 07:33:30 PM

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?

Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end...

I will stay the process as soon as I get access to a computer.

It might be best to have 2FA removed from your account and trying again, we can start the process after you complete the form linked in my original message.

Quote from: asche on February 14, 2020, 08:27:46 AM

Hello,

I wanted to give it another try, but no way to get to the login page on this computer...

Code:

Oops!
An error has been detected and our teams have been alerted to resolve. If this issue persists please contact support.

Access denied
This website is using a security service to protect itself from online attacks.

Ray ID: 564f5d7e5ad5f9f3
Timestamp: 2020-02-14 13:24:56 UTC
Your IP address: 104.129.196.69
Requested URL: kraken.com/sign-in
Error reference number: 1020
Server ID: FL_14F281
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.87 Safari/537.36

Is there an issue using Zscaler?

Yes, I believe the issue here may be Zscaler. We use Cloudflare for DDoS protection and security, this may be blocking access from Zscaler. Are you getting any error message?

Can you please try accessing our site without using Zscaler?

asche

legendary

Activity: 1484

Merit: 1491

I forgot more than you will ever know.

Hello,

I wanted to give it another try, but no way to get to the login page on this computer...

Code:

Oops!
An error has been detected and our teams have been alerted to resolve. If this issue persists please contact support.

Access denied
This website is using a security service to protect itself from online attacks.

Ray ID: 564f5d7e5ad5f9f3
Timestamp: 2020-02-14 13:24:56 UTC
Your IP address: 104.129.196.69
Requested URL: kraken.com/sign-in
Error reference number: 1020
Server ID: FL_14F281
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.87 Safari/537.36

Is there an issue using Zscaler?

asche

legendary

Activity: 1484

Merit: 1491

I forgot more than you will ever know.

Quote from: kraken-conor on February 13, 2020, 07:51:56 PM

Quote from: asche on February 13, 2020, 07:33:30 PM

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?

Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end...

I will stay the process as soon as I get access to a computer.

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: asche on February 13, 2020, 07:33:30 PM

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?

Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

asche

legendary

Activity: 1484

Merit: 1491

I forgot more than you will ever know.

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?

figmentofmyass

legendary

Activity: 1652

Merit: 1483

can someone at kraken comment on cases like this (of which there appear to be many) where hackers are able to disable 2fa without 2fa authentication?

Quote from: arhab on February 13, 2020, 02:28:57 PM

On my screenshots:
1- The logs make it easy to identify the connection of January 15 with an error of the 2FA master key and another test on January 16 with an error of 2FA and 3 days after January 19 no need for 2FA Kraken opened the doors.
2- I have had the experience for the past 3 days by putting in a false key master, therefore an error and this evening I was able to log in without a key master.
So theft could never have happened without this help from Kraken !!!!

logs and Kraken's Flaw:
https://private.joomeo.com/users/atmicroservices/albums/NWtZVkc3YjjFQjiJ6eZdHA/files/NWtZVkc3Yjg2bLiFUIymp4sVpBTKAjIs

Mr Arhab

also, PSA about a recent lawsuit which IMO reflects really poorly on kraken: Kraken issue a privacy invading subpoena against Glassdoor

Kraken-Chase

jr. member

Activity: 59

Merit: 2

Quote from: mescalito on February 11, 2020, 03:31:42 PM

Does Kraken plan to allow holding leveraged positions for more than 1 year for non US residents?

While there are no immediate plans to adjust margin financing term limits, we'll make certain your interest is forwarded to the team.

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 6. (Read 629033 times)