[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 5.

Lachrymose

hero member

Activity: 1316

Merit: 966

Quote from: Lachrymose on March 17, 2020, 12:58:44 AM

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

Nine months have passed since that and the only person who can do this recovery is Jesse Powell (btcx).

Jesse, If you see this post could you help me? $11.5k usd equals to 40 minimum wages in my country.

https://www.youtube.com/watch?v=5XvpHVCp2oU

mich

legendary

Activity: 3122

Merit: 1032

#1 VIP Crypto Casino

Positive news for Kraken users in Japan- Kraken has relaunched its Crypto trading as part of Asian Pacific expansion.

Kraken was pulled from the country 2 years ago so anyone living in Japan now has another option when trading their Crypto.

The current offerings are Bitcoin, Ethereum, Litecoin, Ripple, and Bitcoin Cash (JPY-denominated pairings.)

Millionero

sr. member

Activity: 807

Merit: 423

Quote from: MarkClough on October 14, 2020, 08:51:20 AM

Hello, Me and my son started a kraken account to play about with some money and introduce him to the financial world. The account is set up and funded in my name, however using his e-mail adress so he could more easily use it. We tried withdraw the funds about two months ago and realised it needed verifying to level 2.
we tried to verify the account to tier 2 to withdraw some funds. In doing so they locked my account to verify my documents. An issue has arisen from the e-mail being in my sons name, I have tried to contact them to change the e-mail as I can provide all the necessary documents for me and my son and the relation between us. But this is taking a stupid ammount of time now and I am getting worried about the money on the account as kraken will not respond to my messages.
Thanks

Look a couple of posts back, somebody posted links to kraken's twitter and support.

MarkClough

newbie

Activity: 1

Merit: 0

Hello, Me and my son started a kraken account to play about with some money and introduce him to the financial world. The account is set up and funded in my name, however using his e-mail adress so he could more easily use it. We tried withdraw the funds about two months ago and realised it needed verifying to level 2.
we tried to verify the account to tier 2 to withdraw some funds. In doing so they locked my account to verify my documents. An issue has arisen from the e-mail being in my sons name, I have tried to contact them to change the e-mail as I can provide all the necessary documents for me and my son and the relation between us. But this is taking a stupid ammount of time now and I am getting worried about the money on the account as kraken will not respond to my messages.
Thanks

vleroybrown

hero member

Activity: 1145

Merit: 506

This is who we are.

Congrats on getting a banking charter. How soon will a stable coin be issued?

logfiles

copper member

Activity: 1960

Merit: 1638

Top Crypto Casino

Quote from: aesma on September 16, 2020, 03:41:33 PM

It seems this thread is a little dead, surprising since Kraken seems to be still well used.

I just noticed something today : I have 2FA for login on one device, and for funding on another device, for security reasons. Except I just realized it's useless, since once you're logged in, you can change the funding 2FA without needing the master password or anything like that ! Is the only option to activate Global Settings Lock ?

I doubt you will get any quick response from them on this thread, that is if at all they even bother checking here.
Try contacting them through;
Support - https://support.kraken.com/hc/en-us
Twitter - https://twitter.com/krakenfx

aesma

hero member

Activity: 2380

Merit: 916

fly or die

It seems this thread is a little dead, surprising since Kraken seems to be still well used.

I just noticed something today : I have 2FA for login on one device, and for funding on another device, for security reasons. Except I just realized it's useless, since once you're logged in, you can change the funding 2FA without needing the master password or anything like that ! Is the only option to activate Global Settings Lock ?

aesma

hero member

Activity: 2380

Merit: 916

fly or die

OK the exchange came back relatively quickly. I don't think that was scheduled maintenance though, or it was scheduled but not warned about, I didn't get an email.

Last one I got :

"The Kraken Website and API will be unavailable on Saturday, November 23 at 16:00 UTC for approximately 1 hour as we perform site maintenance. "

aesma

hero member

Activity: 2380

Merit: 916

fly or die

Not a good time to be in maintenance, argh ! I want to trade ! Fortunately I don't need it that badly, but still I'm losing opportunities. Was it really scheduled or did the exchange crash with today's moves ?

mescalito

full member

Activity: 349

Merit: 101

Quite cool feature might be being able to stop staking and selling once a coin reaches certain price.

Sutters Mill

hero member

Activity: 976

Merit: 575

Cryptophile at large

This exchange is such a slow piece of shit. I'm trying to withdraw some coins to a new address but to do so I have to confirm it via my email. No problem, but it states I need to do this within the hour as it will expire, but the emails don't come for hours if at all so the links are expired by the time I get them. I tried to do this again this morning and the same thing happens only the email hasn't come through at all yet. So frustrating.

minusfive

newbie

Activity: 5

Merit: 3

I have heard that many users have sent to the wrong address their coins and the cryptocurrencies that could be technically recovered hasn't recovered due to Kraken's insufficient dev team. Kraken need to reconsider its cross-chain recovery policy, otherwise it will not be welcomed by the community as they are not a user-friendly exchange. It has been working very slowly, especially in volatile markets, and there has been no solution to this problem for years. Disappointing.

asche

legendary

Activity: 1484

Merit: 1489

I forgot more than you will ever know.

Quote from: kraken-conor on May 01, 2020, 08:41:46 PM

Hi asche,

I'm really sorry to hear you're continuing to have the same issue.

There are a few possibilities for why this might happen, it would be best to have you open a support ticket so we can examine your account securely, in depth.

You can open a new support ticket here: https://support.kraken.com/hc/en-us/requests/new

We look forward to assisting you.

Same issue with the other account now...

I really believe something bigger is going on on your side of the 2FA.

I WILL create a new ticket and will get the same answer again "bla bla" new 2FA code. However I find this repeating issue quite concerning.

Lol. Now the 2FA code worked. I do suspect this has something to do with a time issue. But since this happens to me only with kraken, is there any chance you are having some time sync issues serverside?

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: asche on April 28, 2020, 05:13:54 AM

Quote from: kraken-conor on February 18, 2020, 12:59:48 PM

Quote from: asche on February 13, 2020, 08:54:26 PM

Quote from: kraken-conor on February 13, 2020, 08:51:56 PM

Quote from: asche on February 13, 2020, 08:33:30 PM

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?

Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end...

I will stay the process as soon as I get access to a computer.

It might be best to have 2FA removed from your account and trying again, we can start the process after you complete the form linked in my original message.

So I did that. And it worked. For a while.

I have the same exact issue all over again.

I might add that the second kraken account I use (mine and my relative's) had no such issue ever. Both 2FA codes are managed on the same device.

It appears the issue is on your side.

Hi asche,

I'm really sorry to hear you're continuing to have the same issue.

There are a few possibilities for why this might happen, it would be best to have you open a support ticket so we can examine your account securely, in depth.

You can open a new support ticket here: https://support.kraken.com/hc/en-us/requests/new

We look forward to assisting you.

asche

legendary

Activity: 1484

Merit: 1489

I forgot more than you will ever know.

Quote from: kraken-conor on February 18, 2020, 12:59:48 PM

Quote from: asche on February 13, 2020, 08:54:26 PM

Quote from: kraken-conor on February 13, 2020, 08:51:56 PM

Quote from: asche on February 13, 2020, 08:33:30 PM

Hello,

I wanted to access my kraken account, which I didn't use for some time.

I have all access information, including 2FA AND email.

However it looks like 2FA is not working.

I type in user & password, get to the 2FA, enter the 2FA and get a "log in invalid" error.

However I am certain this is the right 2FA, and the password is right, since it didn't fail at that step.

Is that a common issue? What documents do you need to reset 2FA?

Hi there,

It's possible that you need to sync your 2FA app with the correct time and timezone. You can find the 'sync' button in the app's settings.

If you no longer have access to your Login 2FA or if the sync doesn't help, and had not previously set up a Master Key (which can be used to bypass Login 2FA), we must manually remove the Login 2FA from your account.

To begin this process, fill out the ‘Account Access Issues’ form so that our security team can assist your further.

Let me know if you have any questions.

I did recently changed time zones. However the other codes are working perfectly. So I guess there was an issue on your end...

I will stay the process as soon as I get access to a computer.

It might be best to have 2FA removed from your account and trying again, we can start the process after you complete the form linked in my original message.

So I did that. And it worked. For a while.

I have the same exact issue all over again.

I might add that the second kraken account I use (mine and my relative's) had no such issue ever. Both 2FA codes are managed on the same device.

It appears the issue is on your side.

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: Lachrymose on March 17, 2020, 12:58:44 AM

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

Hello Lachrymose,

Thanks for reaching out.

As my colleague mentioned to you, it is unlikely that we'll be able to recover this any time soon, but your request has been passed to our developers and if at any point in the future it becomes possible we'll reach out to let you know.

Thanks for your patience and understanding.

Lachrymose

hero member

Activity: 1316

Merit: 966

for the record, I'm a dumb - I've sent 0.5 XBT to USDT address that I have on Kraken. And they told me that there was a chance at some point their developers would be able to sweep their wallets. Anyway, I'm a long term Bitcoin investor and I don't know how many months or years it will take, but if it will be recovered in the future, it's OK. Kind regards.

Account ID: AA88 N84G 7XCD H2LQ - TXID

kraken-conor

newbie

Activity: 13

Merit: 0

Quote from: Gologuzan on March 13, 2020, 01:16:34 PM

Hello Kraken,

we have a problem.
before almost 4 weeks we have sent fiat over bank transfer. it has reached your bank account after 2 days, but it has never reached to your platform or our account at your platform.

we have been communicating with your tech support for some time now, and didn't got anywhere.

before this holdup we had really good cooperation in previous transactions.
now the problem is that money is on your account for 3+weeks for now.

is there anything we can do to help us both to overcome this situation and continue with cooperation as usual?

let me mention once more, before this last transaction everything was perfect on your end.

if you need any additional info please do not hesitate to contact me over PM.

Best regards,
G

Hi Gologuzan,

I'm sorry to hear this. Could you please let me know your ticket number so I can look into it? You can DM if you wish.

Thanks,
Conor

Gologuzan

full member

Activity: 161

Merit: 100

Hello Kraken,

we have a problem.
before almost 4 weeks we have sent fiat over bank transfer. it has reached your bank account after 2 days, but it has never reached to your platform or our account at your platform.

we have been communicating with your tech support for some time now, and didn't got anywhere.

before this holdup we had really good cooperation in previous transactions.
now the problem is that money is on your account for 3+weeks for now.

is there anything we can do to help us both to overcome this situation and continue with cooperation as usual?

let me mention once more, before this last transaction everything was perfect on your end.

if you need any additional info please do not hesitate to contact me over PM.

Best regards,
G

pat1900

full member

Activity: 154

Merit: 100

ok, I can give the all-clear now. It looks like everything is working as usual again.
One of my deposits took around 2 hours today. It has finally arrived at my Kraken account. Normally this type of deposit is a matter of 2 minutes, not 2 hours.

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