[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 81.

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: kraken-protocol on November 10, 2017, 11:46:40 PM

Quote from: taserz on November 08, 2017, 02:56:46 PM

I got over $400,000 used in marin with a $9,000 profit. Yet I can't connect to the site to close my position...

It may be that if you log in at this time, you will see that various problems have been addressed or reduced. There have been some improvements applied recently, thus your experience may be improved over earlier today or yesterday. It's still possible that you may encounter an issue, but if so please don't hesitate to let us know.

Looking forward to further input.

Dont know if you look for input like this
On 99 orders to be placed:
26 Eservice unavailables
20 Eservice: Busy
Total calls 99 + 26 + 20 = 145

Eservice unavailables: 26 /145*100%=17.93 % (previous 13.93%%)
Eservice Busy: 20 /145*100%= 13.79% (Previous 4.10%)
Unknowns: 75/145 = 52.41% of total calls (Previous 54.92%) - (most of the unknowns were not placed, we would need to take a closer look at our logs to present exact data here)

Total error rate = (26 + 20 + 75)/145*100% = 84.14% (surely NOT an improvement from previous Tot. error = 72.95%)

Aka Service close to non-existing....was there supposed to be an improvement?

jahead

full member

Activity: 168

Merit: 100

cant withdrawal fiat per sepa from my acc, says the whole time error, wtf is wrong with you guys....

gregi1

newbie

Activity: 39

Merit: 0

Kraken, any projections on when the API will start responding in reasonable time? Several months in unusable state is rather long.

Surgeon199

newbie

Activity: 12

Merit: 0

I mean this is such a joke of an exchange, having problems is understandable but not being able to fix them in such a big amount of time is ridiulous, due to the fact on this ridiculous exchange you can't manage to put an order the prices are always so different compared with Bitfinex and Gdax like all the time (unlike Kraken these are real time exchanges, Kraken is good if you missed the action and you want to see it in a rerun though - a very slow, laggy and cringey rerun), I mean no offense but if you guys are so incompetent just ask Bitfinex and Gdax to help you out - go on them and ask them to buy you because you are incompetents and you have no idea about how to properly run an exchange, they manage way larger volumes than you guys and I never hear people complaining about Bitfinex.

kraken-protocol

newbie

Activity: 38

Merit: 0

Quote from: aekgal on November 10, 2017, 05:01:30 PM

Quote from: kraken-protocol on November 06, 2017, 11:47:18 PM

Quote from: aekgal on November 06, 2017, 10:16:31 AM

Dear Kraken.com supports

I have a big problem. (...) Please help me.

Ticket #804227

This ticket has been recently escalated, and you should hear from an assigned specialist soon.

Dear Kraken Supports

I have sent all details to your side in ticket system. I contacted with my local bank branch, they checked twice and contacted with transfer banks and confirmed that money transfer already finished. But you didnt find my money as you say in ticket system. Today we passed 10. Business day after i transferred money. Its more than 16K USD. Its not understanable. Please find my money.

Ticket #804227

Thank you for your message. There are senior staff looking into this item daily for you.

kraken-protocol

newbie

Activity: 38

Merit: 0

Quote from: taserz on November 08, 2017, 02:56:46 PM

I got over $400,000 used in marin with a $9,000 profit. Yet I can't connect to the site to close my position...

It may be that if you log in at this time, you will see that various problems have been addressed or reduced. There have been some improvements applied recently, thus your experience may be improved over earlier today or yesterday. It's still possible that you may encounter an issue, but if so please don't hesitate to let us know.

Looking forward to further input.

aekgal

newbie

Activity: 37

Merit: 0

Quote from: kraken-protocol on November 06, 2017, 11:47:18 PM

Quote from: aekgal on November 06, 2017, 10:16:31 AM

Dear Kraken.com supports

I have a big problem. (...) Please help me.

Ticket #804227

This ticket has been recently escalated, and you should hear from an assigned specialist soon.

Dear Kraken Supports

I have sent all details to your side in ticket system. I contacted with my local bank branch, they checked twice and contacted with transfer banks and confirmed that money transfer already finished. But you didnt find my money as you say in ticket system. Today we passed 10. Business day after i transferred money. Its more than 16K USD. Its not understanable. Please find my money.

Ticket #804227

mayax

legendary

Activity: 1470

Merit: 1004

Quote from: MonkeyBusiness on November 10, 2017, 04:33:38 PM

Quote from: mayax on November 10, 2017, 03:57:19 PM

Quote from: CryptoTeng on November 10, 2017, 02:42:36 PM

Quote from: MonkeyBusiness on November 10, 2017, 02:05:06 PM

....
Is it too difficult to make fast response exchange when you have volume 100Millions$ per 24 hours?
....

Maybe their presented volumes are as much of a lie as their false claim/promise to be the "Best Bitcoin Exchange" in order to intentionally mislead customers/clients?

I mean.... high volumes attract customers, the promise of being the "best", can have the same effect. Mentioning advanced order types, whereby those were removed until further notice due to degraded performance. All of these claims by Kraken on their service, and none of them is true.

But worst of all.. Not mentioning performance issues to new customers on their main website, so they all fall into the same trap.

do you still believe the shit that the most exchangers are serving you? Of course, they don't have such volumes. They are FAKE . Wink

I just took this numbers form CoinMarketCap https://coinmarketcap.com/exchanges/kraken/ . I really dont understand how this could be if nothing works.

it's not. it's the Willy bot

MonkeyBusiness

newbie

Activity: 22

Merit: 0

Quote from: mayax on November 10, 2017, 03:57:19 PM

Quote from: CryptoTeng on November 10, 2017, 02:42:36 PM

Quote from: MonkeyBusiness on November 10, 2017, 02:05:06 PM

....
Is it too difficult to make fast response exchange when you have volume 100Millions$ per 24 hours?
....

Maybe their presented volumes are as much of a lie as their false claim/promise to be the "Best Bitcoin Exchange" in order to intentionally mislead customers/clients?

I mean.... high volumes attract customers, the promise of being the "best", can have the same effect. Mentioning advanced order types, whereby those were removed until further notice due to degraded performance. All of these claims by Kraken on their service, and none of them is true.

But worst of all.. Not mentioning performance issues to new customers on their main website, so they all fall into the same trap.

do you still believe the shit that the most exchangers are serving you? Of course, they don't have such volumes. They are FAKE . Wink

I just took this numbers form CoinMarketCap https://coinmarketcap.com/exchanges/kraken/ . I really dont understand how this could be if nothing works.

mayax

legendary

Activity: 1470

Merit: 1004

Quote from: CryptoTeng on November 10, 2017, 02:42:36 PM

Quote from: MonkeyBusiness on November 10, 2017, 02:05:06 PM

....
Is it too difficult to make fast response exchange when you have volume 100Millions$ per 24 hours?
....

Maybe their presented volumes are as much of a lie as their false claim/promise to be the "Best Bitcoin Exchange" in order to intentionally mislead customers/clients?

I mean.... high volumes attract customers, the promise of being the "best", can have the same effect. Mentioning advanced order types, whereby those were removed until further notice due to degraded performance. All of these claims by Kraken on their service, and none of them is true.

But worst of all.. Not mentioning performance issues to new customers on their main website, so they all fall into the same trap.

do you still believe the shit that the most exchangers are serving you? Of course, they don't have such volumes. They are FAKE . Wink

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: MonkeyBusiness on November 10, 2017, 02:05:06 PM

....
Is it too difficult to make fast response exchange when you have volume 100Millions$ per 24 hours?
....

Maybe their presented volumes are as much of a lie as their false claim/promise to be the "Best Bitcoin Exchange" in order to intentionally mislead customers/clients?

I mean.... high volumes attract customers, the promise of being the "best", can have the same effect. Mentioning advanced order types, whereby those were removed until further notice due to degraded performance. All of these claims by Kraken on their service, and none of them is true.

But worst of all.. Not mentioning performance issues to new customers on their main website, so they all fall into the same trap.

MonkeyBusiness

newbie

Activity: 22

Merit: 0

Do you know that you are the slowest exchange I ever saw, even EtherDelta much faster.
Do you know what your clients think about your exchange?
Why dont you do anything?
How it is to be the fucking worst exchange on Earth and do nothing with this?
Is it too difficult to make fast response exchange when you have volume 100Millions$ per 24 hours?
You give this fucking page https://status.kraken.com/ for your clients and say that in good days we have 1-1.2 ms response and it is very good. Really? WTF? It is sucks. Even in your best day when you have only one order to be placed without any load you are the slowest exchange on Earth.
Kraken will die soon if you will not change your connection because no one wants to lose money because of impossibility to create or close orders.
Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!Kraken RIP!

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: hilariousetc on November 10, 2017, 10:08:11 AM

Kraken is pretty much the only exchange I have used without a hitch (Coinbase was hopeless), but due to things like this and fees and them not accepting gbp anymore I have to sell in usd which then adds a $60 fee when I want to withdraw so I'm just going to sack exchanges off completely and try sell my coins for either straight cash or direct bank transfer.

Hi hilariousetc! The quickest and most cost efficient method for you to fund your Kraken account from the UK is to navigate to Funding > Deposit > EUR and select "Fidor Bank AG (SEPA)". You can send Euro from a UK bank via SEPA transfer as your bank should be able to convert GBP to Euro before sending. These funds will be credited to your account as Euro which is our most liquid market.

For more information on the costs to you please read through: https://support.kraken.com/hc/en-us/articles/201396777-What-are-the-deposit-fees-

hilariousetc

legendary

Activity: 3010

Merit: 3068

Join the world-leading crypto sportsbook NOW!

Quote from: Kloug on November 10, 2017, 01:54:19 AM

There's so much difference in price for BTC between Kraken & other platforms now.. Kraken lists it 200eur lower.

Proof that it has to do with their engine being broken: I placed a buy order at 6060eur (by miracle, no error), while there was clearly enough at 6060 in the order book. Yet it took over a minute to pass. The price goes down artificially because people can't buy.

Kraken is pretty much the only exchange I have used without a hitch (Coinbase was hopeless), but due to things like this and fees and them not accepting gbp anymore I have to sell in usd which then adds a $60 fee when I want to withdraw, so I'm just going to sack exchanges off completely and try sell my coins for either straight cash or direct bank transfer.

Totscha

hero member

Activity: 1276

Merit: 622

Quote from: thenarog on November 10, 2017, 07:15:24 AM

Can someone tell if i can withdraw my coins by adding my bank account ? They ask for an email verification ?
Thanks

Email verification is needed for each new withdrawal address or bank account.

thenarog

member

Activity: 113

Merit: 10

Can someone tell if i can withdraw my coins by adding my bank account ? They ask for an email verification ?
Thanks

jenifive

sr. member

Activity: 390

Merit: 250

KRAKEN IS OFFICIALLY DEAD!

Out of 70 order sets only 1 have worked!

FUCKING O.N.E.!

IM FUCKING OUT! NO MORE.....

CryptoTeng

member

Activity: 167

Merit: 15

even though the choice of words in the previous post is a bit over the top, srry jenifive, but on the other side very much understandable for users to react like this. We would like to sustain the previous post with some numbers on our latest error rates:
On 100 orders to be placed:
17 Eservice unavailables
5 Eservice: Busy
Total calls 100 + 17 + 5 = 122

Eservice unavailables: 17 /122*100%= 13.93% (previous 4.63%%)
Eservice Busy: 5 /122*100%= 4.10% (Previous 2.78%)
67/122 Unknowns aka 54.92% of total calls (Previous44.44%) - (roughly 80% of the unknowns were not placed, we would need to take a closer look at our logs to preset exact data here)

Total error rate = (17 + 5 + 67)/122*100% = 72.95% (surely NOT an improvement from previous Tot. error = 51.85%)

Aka Service close to non-existing

CryptoTeng

member

Activity: 167

Merit: 15

Quote from: bitjoin on November 10, 2017, 04:23:48 AM

... Agree if the trade engine was faster it would help.

And if the error rate would be lower.

Update on error rates which we sometimes post here:

On 100 orders to be placed:
5 Eservice unavailables
3 Eservice: Busy (Kraken's new we dont have the capacity to offer decent service type of error?)
Total calls 100 + 5 + 3 = 108

Eservice unavailables: 5/108*100%= 4.63% (previous 40.84%)
Eservice Busy: 3/108*100%= 2.78% (Previous 33.21%)
48/108 Unknowns aka 44.44% of total calls

Total error rate = (5 + 3 + 48)/108*100% = 51.85% (surely an improvement from previous Tot. error = 83.21%)

So, we have less Eservice unavailables and Eservice Busy errors, however the percentage of calls leading to the unknown order type have increased. And let's be honest. An error rate of over 50% is unacceptable, even more when it has to be presented as improvement to the previous published error data.

bitjoin

hero member

Activity: 1372

Merit: 500

Quote from: Kloug on November 10, 2017, 01:54:19 AM

There's so much difference in price for BTC between Kraken & other platforms now.. Kraken lists it 200eur lower.

Proof that it has to do with their engine being broken: I placed a buy order at 6060eur (by miracle, no error), while there was clearly enough at 6060 in the order book. Yet it took over a minute to pass. The price goes down artificially because people can't buy.

Yeah i have noticed the price difference and swings also. This can happen though and other day i got a better price at kraken on a sale vs other exchanges so got to take the rough with the smooth. Agree if the trade engine was faster it would help.

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 81. (Read 629033 times)