Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 78. (Read 628889 times)

KRAKEN scamming people money?

To put Kraken's continuous incompetence in numbers:
And as warning to everyone considering to start trading on Kraken. These are typical numbers for trading on Kraken. Anyone feeling to present these error logs in other forums. Please do so. The more we spread the information the less customers get burned on this platform.

On 98 orders to be placed:
55 Eservice unavailables
0 Eservice: Busy
Total calls 98 + 55 + 0 = 153

Eservice unavailables: 55 /153*100%= 35.95%  
Eservice Busy: 0 /153*100%= 0.00%  
Unknowns: 74/153= 48.37% of total calls (unknowns need to be checked whether placed or not in open orders, therefore counted as error in API responses)

Total error rate = (55 + 0 + 74)/153*100% = 84.13%
Aka Service close to non-existing....
And still presenting the same old lie to potential new customers/clients:

Quote Kraken website (https://www.kraken.com/en-us):
"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."

As Kraken has been doing for several months now, continuously & intentionally misleading customers...Kraken...the place to burn your money (if its the cold time of the year for you, you can better put your money in the stove),

Going through Kraken false claims:
"The best bitcoin exchange is needed for serious and professional bitcoin traders." - Generally speaking very true, however not possible to be claim by Kraken, as this is surely not what you present to customers after having them lured in.
"Bitcoin security must be impeccable." - Also true. Cannot comment on your security though, but if it is the same level as your trading platform, then please help to all your clients.
"Banking relationships must be sound and reliable." - Having serious doubts on this claim of yours, especially seeing the posts in this thread.
"The trading engine must be fast." - Surely one thing you don not deliver is a fast trading engine. One of the biggest lies in this quote.
"And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions." - Anyone who has a tiny bit of sanity left while still trading on your platform should avoid leverage. Short term trading impossible. The only thing possibly working on your site are long term positions, if one is lucky or persistent enough to get an order placed.

Personal expectation when the problem will be solved is.....NEVER....but hey, one has only trusted Kraken money, now just hope its not lost, or maybe already spent by careless devs & managers

Please stop that bullsh%t of yours Kraken-Septimus.

Still intentionally misleading customers, by pretending that Kraken cares.

Either stop Kraken until your problems are solved, or at least put on the main website that Kraken is barely usable.

Not being to trade o your platform is one thing, but the withdrawing issues popping here in the forum are close to being criminal.

Next error log coming up soon.

At least the numbers give less bullsh$t than comes from your posts.

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

• Feature disabled
• Verification tier upgrade needed
• Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here.

Why the fuck are withdrawals disabled!!! Are you fucking serious! Amateurs.

Now I get I need to increase funding limits, but I am Tier 2.

Thank you thank you!

Hi glenb20170. I'm sorry the issue is ongoing. I have sent a message to the agent you've been dealing with and they will be looking into your specific issue shortly.

Thanks for your patience.


Hi btcinsight. Please escalate your ticket using this form and we'll start the process of getting you access to your account again.


Hi hhvb5214. I'm sorry for the long wait. Fortunately it sounds like your account was locked down before it was compromised. Please escalate your ticket with this form and we'll look into this as soon as possible for you.


Hi iCoinWatch. Please let me know what your specific issue is. If you could supply the ticket number that would be great.

My bank isn't even seeing the wires.  What Kraken said was:

"Your transactions are failing as our wire processor has locked your bank node."

It's Kraken's wire processor that has locked it.  Then they said:

"They do not give us a reason as to why your node is locked"

To me, that's a customer service thing.  If I were in Kraken's position, and my customer were having trouble, I would *GET* a reason.

"But this functionality is not available to you anymore."

This suggests that I cannot use another bank.  Right now my outgoing wire is still stuck in CANCEL REQUESTED and I have no access to my funds at all.  Do you think another bank would work?

"You can withdraw and/or deposit using crypto."

Right now I still cannot even access the WITHDRAW screens - I still get that "Feature Disabled" message.

Any ideas?

Dear Kraken support

I had previously set 2FA for withdrawals and trading, as well as the "Global Settings Lock" (I didn't remember that). To remove 2FA, I am asked to enter a "Master key", which I lost if I ever had it. Can you please assist? I can prove I am the legitimate account owner by any means. My ticket number is 859595.

Thanks

Dear Kraken support,

my account is disabled for 10 days now. "Hacking" issue has been solved and I sent all the required security information. Could you please enable my account again?

Ticket numbers are: 822071 & 840678 (2nd one I opened after I didnt receive any support for around 1 week...)

Best regards

Dude. They gave you a perfectly clear answer. Your bank refuses to handle wires from Kraken. Change banks if you want your $$$ out.

Well, on this thread, user "Kraken-Septimus" asked for my ticket number, and although they didn't respond back here after I posted it, I did hear back from their agent "Andrew" via email shortly thereafter.

I'm hoping Kraken-Septimus comes back to this thread soon, because my problem isn't resolved -just changed to a different problem - and I still need help.

Of course, everyone has to sleep, but I hope Kraken-Septimus comes back soon...
Glen

So after everything today, here's what has happened with Kraken since.

20. Add all information to ticket.  Re-escalate ticket.  Go hunt for a sedative.
21. Get response here on this board from Kraken-Septimus  asking for ticket number.
22. Post ticket number.
23. No word back from here, or twitter, or on ticket.
24. Keep trying throughout day.
25. Late afternoon, am finally able to get Withdrawl screen to come up.
26. Initiate third withdrawal attempt, same bank and configuration as before.
27. Transaction goes to PENDING
28. Ten minutes later, get email from Kraken-Andrew telling me that my ability to withdraw fiat currency is permanently terminated, for no reason.
29. NO REASON?  Just terminated?
30. Attempt to cancel latest transfer.  Status is CANCELLATION REQUESTED.
31. Transaction still stuck there.
32. Put all this information back into ticket.
33. Re open and re-escalate ticket for the third time.
34. Late evening.  Now unable to get to *any* withdrawal screens at all.  All attempt to click on Funding, Funding/Withdraw or Funding/Deposit now report "Feature Disabled.  This feature is not currently available."

Has nobody encountered anything like this from Kraken before?  Is there nothing else to be done?  I went through all the steps for Tier-3 Verification, only to be cancelled for no reason?  And where is my currency now?  How long with this cancellation request take?  Does anyone have any ideas here?

I've learned that the hard way - but what does that mean for my stuck money?

Glen

Dude, don't panic!

All exchanges support teams are dead in the amount of response.

I hope with time passing, you will figure that out.

All -


So after the fiasco I outlined above, and after sending my ticket number, I heard nothing back on any channel.

Throughout the afternoon, I kept trying.

Later this afternoon, I was able to access my account again, and, for the third time, initiate a wire transfer.

The transfer went to INITIATED - and then PENDING - and not ten minutes after that, Kraken wrote back to me and said this:


Can they do that?  Why would this possibly happen?

Has anyone had this happen to them?  Is there any way to get this fixed?

Because now my funds are stuck in a CANCELLATION REQUESTED state, and I have no access to them at all.  And we're talking about around $9,000!  Is that money gone forever now?  How could this happen?

Does anyone have any insight here?

Fuck you Kraken with your fucking exchange!

Not sure if I did that right, my ticket number is 856784.

And now I've got a new message, which seems just as wrong.  Now when I go to Funding->Withdraw I see this:

"This action is not available for tier level 3.  Your current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."

Hoping for the best!!!

My pleasure:  Ticket number is 856784.

Thank you for responding!!!