Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 79. (Read 628889 times)

Hi Glen. Thanks for reaching out. I can understand how frustrating this experience would be. Could you please supply us with your ticket number?

I'm having a horrible time performing a USD withdrawl from Kraken.
1. Two months ago, set up bank, send test wire for $15.  Wire goes through no problem.
2. Two nights ago, sell some BTC for USD, try to wire balance out to same bank, same setup.
3. Transaction sits in PENDING status for 12 hours.  Then switches to FAILURE status. 
4. No explanation or further information in details.
5. Yesterday morning, try again.  New transaction, same amount, same bank.
6. Transaction sits in pending for 4 hours.
7. Open support ticket. 
8. No response to ticket for 6 hours.
9. Reach out to twitter team.
10. Get automated response from twitter account about connectivity and performance issues.
11. See escalation form on that account. 
12. Last night, escalate ticket using form.
13. This morning, get a "we've assigned your ticket, please wait" response.
14. This afternoon, log in to check account.
15. The cash balance is showing up in my available balance, so I know the second wire failed.
16. I cannot *see* the failure, however, because, now, ALL ACCESS TO DEPOSIT AND WITHDRAWAL functionality seems to have been terminated on my account.  When I go to Funding tab, get message "Feature Disabled - This feature is not currently available."
17. Send all this information back to Twitter team.
18. Get same automated response about performance issues (What?  This is not a "performance" or a "connectivity" issue, it's a WITHDRAWAL issue!)
19. Response tells me to escalate ticket again.
20. Add all information to ticket.  Re-escalate ticket.  Go hunt for a sedative.

I still can't get my USD funds out, I still can't tell why the wires failed, and I still can't get to anyone who can help.

In a panic, I am posting here, since there seem to be people here who know how to handle these things, and since I appear to be all out of sedatives.

Any advice, anyone?  Thanks in advance!

Glen

Hi hirngespenst. I'm sorry to hear you've been locked out of your account. Could you please escalate your ticket using this form? Thanks for your patience.


Hi thenarog. If you haven't already, please open a ticket and escalate that ticket using this form. Please let us know if you are receiving an error message.

Impossible to withdraw anything from kraken. Bug and Bug and Bug. They buying time to scam.
It's a shame.

Because of the spread of this forex companies that you are so well advertising, your welcome.

PS: Please dont put Bitfinex in the same category as kraken, kraken looks like its trading engine was coded by first timers.

I am wondering why do the people are using exchangers like Kraken, Bitfinex and others when they can use well known forex companies like :

https://www.plus500.com/

https://www.ig.com

www.fxcm.com/

http://www.avatrade.com/forex/cryptocurrencies/bitcoin

https://gemini.com/

Today Kraken is even worse than on other days. Total error rate already above 90% again. Just waiting for the moment when the error rate over a comparable number of orders finally gets to 100%. (And even then Kraken would find ways to degrade the service even more, seems impossible, and should be, but with them...)

Feeling sorry for everyone having to place manually. If you have the chance, withdraw your funds and go to other platforms. And if you think the volume (most probably false anyways) and choice of markets offered is interesting, you might be right, but that does in no way compensate for the incompetence of Kraken's service & development team. And should something go wrong, Kraken will first try to put the blame on you, and in no way they feel responsible for the shitty service which they serve. And dont expect to be accordingly compensated when false order placements occur for which Kraken and/or its shitty system is responsible. Maybe you get a few tokens, but that's it.

In my opinion, Kraken is turning more and more into one of the biggest scams in Bitcoin history.

On 99 orders to be placed:
36 Eservice unavailables
3 Eservice: Busy
Total calls 99 + 36 + 3 = 138

Eservice unavailables: 36 /138*100%= 26.09% (previous 65.85%%)
Eservice Busy: 3 /138*100%= 2.17% (Previous 2.82%)
Unknowns: 84/138= 60.87% of total calls  (Previous 28.87%) - (almost all unknowns were not placed, and had to be placed again)

Total error rate = (36 + 3 + 84)/138*100% = 89.13%
surely an improvement from previous Tot. error = 97.54%, but it is close to impossible to decrease performance even more....but rest assured...Kraken will find away to rip off existing & new customers even more)

Aka Service still close to non-existing....
And the liars still present this to potential new customers/clients:

Quote Kraken website (https://www.kraken.com/en-us):
"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."

Still continuous & intentionally misleading customers...Kraken...the place to burn your money (Just wondering how many potential customers read your status thingies before starting to trade aka stepping in the trap of trusting you with their money?)

Thanks for mentioning your ticket number.  We're looking into it.

I see that Kraken support is reading this thread (more than their own tickets perhaps). I opened a ticket (#851190) about a withdrawal I tried to make. Relatively small amount, but it's been "on hold" for more than 24hrs now without any confirmation emails or the funds being released. Please do something about it. If your traffic is so high you cannot process the request, then let me transfer my money to another exchange that can.

Hi Derler. I can see that you've been passed over to a specialist at this point. Thanks for your patience.


Hi thenarog. Thanks for providing the required information. Have a great day!


Hi kannan921. I can see that one of our team members is awaiting some information from you at this point. Please reply to the ticket once you've provided this. It can be attached to your next email if that's easier for you.



Hi ARTHurt. We are aware of issues that are resulting in our services slowing down and cause intermittent connectivity problems. Our developers are aware and are working to troubleshoot and fix as soon as possible.

Sorry for any convenience caused and thank you for your patience and understanding while we work to resolve these issues.



Hi aekgal. I can see that a team member has responded to you at this point. Let us know if you have any more questions.

use one of these companies. you will never face any traffic issue, withdrawal problems and so on. use only licensed exchangers and you will have the peace of the mind.


https://www.plus500.com/

https://www.ig.com

www.fxcm.com/

http://www.avatrade.com/forex/cryptocurrencies/bitcoin

https://gemini.com/


Why would you use a shit company like Kraken, Bitfinex and many others when you have REAL forex companies?

As soon as this traffic settles down I'll be withdrawing all my funds from Kraken.
Their auto-execute order not working was the last straw.
We're working on it? Ha! You've been working on it for the last 6 months.

If you Jesse Powell an enema the cunt could be buried in a matchbox.

Whatever you do, do not ever register on Kraken. You will regret it heavily when you cant load the page, cant place an order, cant withdraw your money, cant transfer or trade. As it is right now it is a scam site with no intentions of fixing any issues for the clients.

The support claim they are working on a new API that will increase the functionality but there are no proof of this.

Any honest decent company would close registration, put a big fat "we are experiencing technical problems" banner on frontpage and send out emails to the users with information regarding the issues, how to withdraw your funds and an apology. But Kraken pretends everything is ok when absolutely NOTHING works.

Scam

unlicensed company. what do you expect?

After 8 months of fighting, i have finally my email change. 8 Months, sending 5 times the paper. FINALLY.
I breathe again. Thanks Kraken, but 8 months like this, i can stay on your website.

Of course, impossible to withdraw anything, it's so slow...

I HAVE ALREADY SENT DETAILS OF TRANSFER. MY BANK REACHED YOUR BANK AND CONFIRMED THAT TRANSFER COMPLETED ON 30th OCTOBER. MY MONEY IS IN YOUR BANK ACCOUNT AND YOU SAY YOU DIDNT LOCATE. FIND MY MONEY!


Ticket #804227

After a lot of attempts (from 8:00 am to 12:30 am) Finally I submit my withdraw request to move all my funds to Bitstamp. Enjoy slow kraken

To put Kraken's continuous incompentence in numbers, whereby the error rates are a landmark in bad service:

On 89 orders to be placed:
187 Eservice unavailables
8 Eservice: Busy
Total calls 89 + 187 + 8 = 284

Eservice unavailables: 187 /284*100%= 65.85%  (previous 17.93%%)
Eservice Busy: 8 /284*100%= 2.82%  (Previous 13.79%)
Unknowns: 82/284= 28.87% of total calls  (Previous 52.41%) - (most of the unknowns were not placed, and had to placed again)

Total error rate = (187 + 8 + 82)/284*100% = 97.54% (surely NOT an improvement from previous Tot. error = 84.14%)

Aka Service close to non-existing....
And still presenting this to potential new customers/clients:

Quote Kraken website (https://www.kraken.com/en-us):
"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."

Still continuous & intentionally misleading customers...Kraken...the place to burn your money (Just wondering how many potential customers read your status thingies before starting to trade aka stepping in the trap of trusting you with their money?)

Hi Everybody,

I forgot to mention my Deposit Reference Code in the wire transfer. I raised a ticket (Request #850608) immediately with as much details as possible but yet to get response from Kraken. As the transferred amount is EUR 11600 I am little worried.

Does any of you guys know how long will Kraken usually take to respond?

Thank you