4gpu arianna
how ironic that on the very day(after waiting 4 months for order 710 made on black friday)I bother to post on the 'is this a scam' thread, the rig arrives.
FFS you couldn't make it up.
id like to say I was particularly happy but I am not.
im not pissed off either..
kind of feeling nonchalant now.
this postage debacle has totally taken out any wind I might have had left in my sails.
oh well we live and learn.
the packaging was awesome.
there'll be no broken bits arriving anywhere I imagine..
BUT BUT but the rig feels unfinished to me ( can anyone say "de-burring"?! FFS are you kidding me with these chamfers mate!?).there are no instructions and the website also doesn't have any:
PISS POOR MATE!
I hear comments about this customer being offered this adjustment and the other being offered this motherboard plate or these extras but ive been offered fuck all.
I can categorically state i believe this company is NOT A SCAM.
but i can also say they made some BIIIIIIG fucking booboos regarding postage.
RIC- give those of us who waited so very very long for our kits the extras you have now implemented to the new designs.
this can only do your reputation good.
three months wait plus is a good starting point!
in a personal note to ric i think youre a decent bloke and the way you keep your cool in the face of such (understandable)belligerence is astounding to me(i have no patience).but Sophocles said the keenest sorrow is realizing we are the creators of our own sorrows.in other words more initial research (and frankly, releasing a more polished product) into things like delivery would have saved you a shit tonne of work now.
so to conclude.
happy with the parcel protection.. really well wrapped
not happy how long i waited.
not happy ive not been offered the upgrades (without having to ask) that are now standard in the newer kits.(as i say you need to look into this and make it happen for oldest customers as a matter of course).
not happy with the amount of time to reply to and the overall amount of missed/unanswered messages.
not happy with the finish of the rig.these early (beta) models were obviously rushed out and little stupid things i would never let pass QC got through.. for instance the sharp and dangerous chamfers left over every single end cut on every single piece.shocking.
not happy with the lack of instructions.and how ironic (and super fucking annoying) that on the one piece of paper (a cover letter from ric) actually in the box, the address for the website to find the instructions on is incorrect or not working.(SORT IT OUT!)
im sure i can put it together myself without instructions but that is not the point.
the point is after waiting four months for a product i had such very high expectations for, i am left completely underwhelmed by the experience as a whole, and by the lack of finish in the produce i waited so long for..
2p
Glad you got it:) I fully agree - surface mail has been a useless shipping method. We have customers that ordered a second time with EMS or Aramex and have received that parcel well before their surface mail one has arrived. Lesson learnt, we aren't offering it anymore.
We haven't been offering any extras, that I know of? There is a marked difference between the Variant A kit and our current Variant C, but that's mostly to fix a few small issues with the bar length separating the GPU bar from the GPU clips as well as the left-most motherboard brass standoff that appears to have been consistently off by a few mm on our initial kit. These can be done on an existing Variant A unit by just re-drilling that left most hole and by filing those two errant bars down by a couple of mm. There are no differences in the actual design:) Also, as it says on the instructions: "The "we dun' goofed" clause: if, during the course of assembly, you find that we have made a major mistake that you can't fix (or would prefer not to), please get hold of us and we will see what we can do to assist you or to send replacement parts!" Once you've put it together see if you have a Variant A or Variant B (I suspect/hope you have a Variant B), and if it's an A then let us know if there are any parts you need replaced.
In terms of the sharp chamfers - we initially cut with a single blade and purposely left a bit of burring as it gives the extrusion a bit of extra "grip" on to the connector. Whilst this is great, and makes it easy to slide on but keeps it solid, we took a decision two weeks ago to move to water-cooled dual-head saws that will cut cleanly. The edges will still be sharp (maybe even sharper) but will be a lot cleaner, so we have a new extrusion mould that will leave the wall a little thicker to give it some extra grip. The sharp edges are never exposed, though, so they shouldn't present a long-term hazard.
On to instructions...I thought I'd fixed the Arianna instructions yesterday, looks like the controller is still showing the maintenance message for that route. No clue why, busy fixing it now. In the meantime, the instructions for the Arianna and the Giorgina are working 100%, so you can use those as reference.
