TITANIUM BAD ATTITUDE BE AWARE
hello everybody,
I had 2 pending payments (500 + 1000 tokens).
I sent few days ago the payment by LTC. One payment arrived and was confirmed after 12 hours. The second was always in pending till few minutes ago that I see "expired". Of course arrived at the latest during yesterday.
In the mean time the ICO was finished.
BUT... in the dashboard I can always see the second payment in pending.
I asked explainations during yesterday and they ensured me that they was working on it, that I will receive the tokens.
Till now, the tokens of the confirmed payment still not arrived.
For the second payment, they say I must ask to be refunded.
Was big misunderstanding , even when the ICO was finished, because you can see pending token payments, with the address where to send the money. So I sent. If wasn't allowed, they should write "EXPIRED" as they have done just few minutes ago.
So, asking explaination in polite way - I guess I'm not the only one in this position so can be useful for the community- they BANNED me from their telegram.
I mean, one of their investors ask explainations for their unclear way to manage the payments, unclear dashboard/conditions on their website and delay to send the tokens ...and they BLOCKED me???
is this normal?
Now I want to know when I will get the Token of the confirmed payment and when I will get the refund of the other payment.
Such happens now and then in every project and i totally understand your pain but i believe it will be rectified because i've been in such situation, just be patient with the team, they will definitely fix the issue