Topic: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 6. (Read 96170 times)

How did you solve the withdrawal of VISA from crypto related prepaid card schemes?

I have just joined to Bitpanda and waiting for the Pantos ICO to start. Airdrop will be for all Bitpanda users or just for the ones that participates in ICO?

The paymant (Euro Wallet) with a VISA credit card (verified by visa) with mPAY24 results in "BLOCKED" "Transaction blocked". Why?
I was able to use it before (50 €) and it worked. After that I tried (450 €) and I wasnt even able to input my security tan, it went straight to "Transaction blocked".
I then tried 50 € again, but still the same error.

No, that means you need to contact the support so that we can raise it for your account. Additional documents might be neccessary.

Regards

What does the total limit mean? So if I've exhausted the total limit I can't use bitpanda again?

Hello baisuoklis,

Thank you for the suggestion. I will forward it to our development department for further consideration. It might be that it's already on the ToDo-List.

Thank you,
Sebastian
Team Bitpanda

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Hello Alex,

SEPA bank transfers from and to bank accounts that belong to the account holder are already possible, however transactions from or to other bank accounts aren't possible as of now. When we would add such a functionality we would inform through our blog, social media account and newsletter.

Best regards,
Sebastian
Team Bitpanda

Hello, I like Bitpanda's platform and everything is fine. But it was be nice if we had be an option to download all trade history, withdrawals and deposits in pdf, csv and xls files. Do You think to add this option?

Please, before reading this post know that I am not a BitPanda client nor will I ever be.
I am not seeking to harm them but just to keep an objective view regarding a so called european company and its service quality.
Also note that I've read this entire thread.....twice.

So here are some funny but actually sad facts about BitPanda and its services for the EU citizens:

A friend of mine, yes, from Romania and no, not user " mrspilea " decided to make a BitPanda account.
Because he wanted to be fair and to be able to deposit / withdraw / exchange as much as he could or needed he wanted to become fully verified.
He went to the list of accepted countries and he did not see Romania listed there.
Knowing that the third-party services used for BitPanda verifications accept Romanian document he decided to contact support.

Here you can see his email ( I've hidden the personal infos ):


In the same day he did receive a reply ( I guess he should be happy he received an answer in the same day ):

You can see the total lack of connexion with the actual question.
Only a dumbass copy-paste script message.

Thinking that he's the idiot he tried again:


And he got another smart & useful answer:


My friend hoped the third time would be lucky and he sent another reply but got no more answers:



Now dear Mr.@TwinWinNerD, CEO of BitPanda.com because I am a concerned EU citizen I would like to ask you some questions / to bring forward some situations and maybe to give some friendly advices.
I am only doing this because I saw your replies in this thread and because your company is regulated, lawful and complying to the EU laws.

I.
Train your support agents.Because their dumm-dumm-ness harms your reputation.
Or at least tell them to be honest.Honesty is good, doesn't bring pain.If they don't know something let them say " I have no fucking clue about this, I will ask a superviser and come back to you as soon as possible ". That's far more acceptable instead of giving shitty answers.

II.
Based on your comments, stop bullshitting your customers.
There's no special procedure for romanian residents or other EU countries.
If your third-party services allow romanian documents verification than I would think it's more of an acceptance problem from YOUR company ( hint hint ).

III.
Based on your comments learn some banking or economy or whatever financial domain you like.
Even if the national currency is LEU or RON the banks have a very nice magical stuff: you can send whatever currency to an account and it will convert to the national currency or you can pay from your RON account to whatever currency you like and it will auto-convert ( you just have to have enough funds ).....MAAAAGIC.......

IV.
Based on your comment " His case is a complete minority edge case. ".
Did you just used the word minority to describe an entire country ? That's not quite right for this century, you realise that, no?
Because the romanians from the god damn entire country cannot get verified on your website.......?!?

V.
Based again on your comments....
You say you're not racist or arrogant or snob or whatever the word would be and that you care so much about your customers but you use phrasings like " we have nearly no added value for the customers from those countries " or " roughly 90% of those customers wouldn't be able to buy a single € worth of coins ". Isn't that a bit contradictory?
If you're not prepaired or you don't want or you don't like users from a specific country then why do you let them register in the first place?
Disable the registration or the country from the list of accepted one or ban the IPs or something like that.It would be much more fair.

VI.
Imagine this situation:
What if a romanian or a group of romanians or people from whatever non-accepted country decide to take an european lawsuit against your company based on discrimination and/or racism?
Even if proven not valid in the end what would that do to the image of your company?
Or going even further what if they decide to start a double lawsuit, one against you personally for the comments posted and the attitude as being the CEO of BitPanda.

I hope my post makes you rethink some strategies you seem to use and bring some good to you & your company.

You will need to claim with your account while the ICO is running. It is not based on balance held.

Yes, you will need to have a bitpanda account (not verified though) to participate.

Yes we will add it after the ICO.

Regards

Hi, where can I find details on Pantos Bitpanda airdrop? Are you going to distribute to every account equally, proportionally to balance held or value of orders?

Will it only be possible to participate in ICO via BitPanda? And will you add it to supported currencies after successful ICO?

Hi Bitpanda Team,
Quick question: are there any plans to integrate IBAN banking functionality into the platform to withdraw or send Euros directly to another bank account? So basically the integration of all online banking functions as we all know them?
Thx

amazing job! - second transaction went like a charm, too!

Hello RoboPoke,

Thanks a lot for your nice review. Just let us know if we can do anything else for you.

Greetings!
Sebastian

i can attest that BitPanda just did me an AAA+++ service:

i sold my ETH,
starting by sending it to BitPanda ETH wallet first [it took me ~30 minutes with small gas,
then opened sell position on BitPanda itself: amazingly and in minutes, the order was confirmed
and i received it on Neteller lightning fast; not even mention fees, to me so small; because Happy Go Lucky!

Dear BitPanda Team - you really lifted my spirits as of right now to a Jet-Set VIP level of high

Very good job, indeed!

use my HAPPY LINK https://goo.gl/UxdP9s when registering for BitPanda, the Happy Exchange
and Lady Luck will take you by hand in all situations!

Right.  My password manager enters email and password for me and I enter the captcha result. Then either pressing return key or clicking on "Log into Account" logs me in.

Did u try another exchange or kraken is the best?

thanks, i opened a ticket; now, after entering password you enter the solve equation from captcha, right?

Just a quick note, that I don't see this problem.  I can log in just fine.

My guess would be, you're clicking the wrong thing after entering your password...

The bitpanda guys may be able to help better, and if you open a ticket now, you might save some time versus waiting for the bitpanda guys to reply here asking you to open a ticket.

i went there, because i need sell ETH and cashout to paypal or neteller

Bitpanda big odds. I prefer kraken or somethink like that i think