@TwinWinNerD
I'm sorry but your answer is nonsense!
You do verifications via external professional partners.
If such companies like IDNow do such verifications (!!!!)
for Bitcoin.de without any problem - again it makes absolutely no sense
that you would not accept that.
It seems that your company doesn't do it solved based on racism.
There is absolutely no logical ground for your answers if your professional partner
does make such verifications. If anycoin.eu makes them if bitcoin.de makes them.
I'm sorry to say but your country Austria has a big history of racism.
And besides all that it's also super stupid as I use now anycoin.eu and bitcoin.de
to make my transfers.
Lack of respect, overconfidence will bite you ones, luckily in business
customers move to better services if they are mistreated.
You could not have disappointed me more!
Topic: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 9. (Read 96175 times)
January 20, 2018, 05:47:49 AM
January 19, 2018, 03:52:29 PM
@bitpanda
Recently I shared the problem I have with Bitpanda that I was not able to verify my account for the
Silver and Gold level.
Now as i reached the limit of 10k in sales this month i have no other
option then to use another platform.
So i used bitcoin.de and made the very same verification process via IDnow
that also Bitpanda offers - and without any problem, it worked perfectly!
I think Bitpanda still after explaining it to them dozens of time still does not understand the
problem i had:
IDNow has a list of documents Bitpanda accepts
Bitpanda selected some and some they didn't.
But clearly, IDNow had absolutely no problem to verify my documents.
So, now ones again:
Why i can verify myself via IDNow on Bitcoin.de
without any problem - but the very same verification does not work on Bitpanda?
Any logical explanation for that?
Recently I shared the problem I have with Bitpanda that I was not able to verify my account for the
Silver and Gold level.
Now as i reached the limit of 10k in sales this month i have no other
option then to use another platform.
So i used bitcoin.de and made the very same verification process via IDnow
that also Bitpanda offers - and without any problem, it worked perfectly!
I think Bitpanda still after explaining it to them dozens of time still does not understand the
problem i had:
IDNow has a list of documents Bitpanda accepts
Bitpanda selected some and some they didn't.
But clearly, IDNow had absolutely no problem to verify my documents.
So, now ones again:
Why i can verify myself via IDNow on Bitcoin.de
without any problem - but the very same verification does not work on Bitpanda?
Any logical explanation for that?
Please read my explanations from before. We don't allow certain types of documents to be able to onboard for the reasons I stated. Please accept this. We will roll out more countries and more documents in the future when we feel ready for this.
Regards
January 19, 2018, 03:42:25 PM
@bitpanda
Recently I shared the problem I have with Bitpanda that I was not able to verify my account for the
Silver and Gold level.
Now as i reached the limit of 10k in sales this month i have no other
option then to use another platform.
So i used bitcoin.de and made the very same verification process via IDnow
that also Bitpanda offers - and without any problem, it worked perfectly!
I think Bitpanda still after explaining it to them dozens of time still does not understand the
problem i had:
IDNow has a list of documents Bitpanda accepts
Bitpanda selected some and some they didn't.
But clearly, IDNow had absolutely no problem to verify my documents.
So, now ones again:
Why i can verify myself via IDNow on Bitcoin.de
without any problem - but the very same verification does not work on Bitpanda?
Any logical explanation for that?
Recently I shared the problem I have with Bitpanda that I was not able to verify my account for the
Silver and Gold level.
Now as i reached the limit of 10k in sales this month i have no other
option then to use another platform.
So i used bitcoin.de and made the very same verification process via IDnow
that also Bitpanda offers - and without any problem, it worked perfectly!
I think Bitpanda still after explaining it to them dozens of time still does not understand the
problem i had:
IDNow has a list of documents Bitpanda accepts
Bitpanda selected some and some they didn't.
But clearly, IDNow had absolutely no problem to verify my documents.
So, now ones again:
Why i can verify myself via IDNow on Bitcoin.de
without any problem - but the very same verification does not work on Bitpanda?
Any logical explanation for that?
January 19, 2018, 02:59:40 PM
Don't you think with the current drastic spikes in demand it's not really possible for any service to keep up? In regards to human ressources you always have a very slow adaption to the demand. You have to find qualified people and train them. You can't really just buy some more capabilities on demand, like with servers, at least if you want to keep up QoS.
That's why I'm saying it would make sense to make an announcement, add a notification to the dashboard after log in. It's really simple and does not require to hire more people. However, it does require you to implement more customer-centric thinking and work smart, not hard.
Example? There is an automated message when you submit a support request. All they had to do was to add a precise information "due to extremely high traffic we are experiencing unusual delays. We will do our best to get back to you within 3 business days".
That's it! If I would have received such message, I'd sit back and relax until Thursday.
There are many circumstances you may use as an excuse in every difficult situation. The point is not to look for an excuse for not doing something. The point is to find a way to do it despite circumstances.
January 19, 2018, 01:52:27 PM
Hello! How can I use my vouchers if it says my country is not supported to get verified? I just want to spend my vouchers, can you unlock this feature in my account please? When I try to redeem my vouchers, it says my limits are too low. But when I try to verify my account with my phone number, it says my country is not supported!
I don't want to buy crypto with fiat, just want to spend my vouchers that I've earned for promoting BITPANDA. I'm promoting Bitpanda every single day.
ps: I have more than 25€ in vouchers already
I don't want to buy crypto with fiat, just want to spend my vouchers that I've earned for promoting BITPANDA. I'm promoting Bitpanda every single day.
ps: I have more than 25€ in vouchers already
Hey,
yes no problem, you can write to the support and they will sort it for you.
Regards
Thanks for the answer. I tried talking to support and they said I would be able to spend it after getting to 25€, but I can't. What's the best way to talk to support again so I can try again? I think the first time there was like a chat window in Bitpanda's page, but I can't seem to find it again.
Thank you
Click on "Help" and submit the ticket.
Regards
January 19, 2018, 01:42:18 PM
Hello! How can I use my vouchers if it says my country is not supported to get verified? I just want to spend my vouchers, can you unlock this feature in my account please? When I try to redeem my vouchers, it says my limits are too low. But when I try to verify my account with my phone number, it says my country is not supported!
I don't want to buy crypto with fiat, just want to spend my vouchers that I've earned for promoting BITPANDA. I'm promoting Bitpanda every single day.
ps: I have more than 25€ in vouchers already
I don't want to buy crypto with fiat, just want to spend my vouchers that I've earned for promoting BITPANDA. I'm promoting Bitpanda every single day.
ps: I have more than 25€ in vouchers already
Hey,
yes no problem, you can write to the support and they will sort it for you.
Regards
Thanks for the answer. I tried talking to support and they said I would be able to spend it after getting to 25€, but I can't. What's the best way to talk to support again so I can try again? I think the first time there was like a chat window in Bitpanda's page, but I can't seem to find it again.
Thank you
January 19, 2018, 01:31:47 PM
Don't you think with the current drastic spikes in demand it's not really possible for any service to keep up? In regards to human ressources you always have a very slow adaption to the demand. You have to find qualified people and train them. You can't really just buy some more capabilities on demand, like with servers, at least if you want to keep up QoS.
That's why I'm saying it would make sense to make an announcement, add a notification to the dashboard after log in. It's really simple and does not require to hire more people. However, it does require you to implement more customer-centric thinking and work smart, not hard.
Example? There is an automated message when you submit a support request. All they had to do was to add a precise information "due to extremely high traffic we are experiencing unusual delays. We will do our best to get back to you within 3 business days".
That's it! If I would have received such message, I'd sit back and relax until Thursday.
There are many circumstances you may use as an excuse in every difficult situation. The point is not to look for an excuse for not doing something. The point is to find a way to do it despite circumstances.
We actually processed all the tickets now today and are up to date again. The influx of new support stuff really helps but it takes weeks for them to be at full capacity/trained.
Regards
Yes - I confirm my request was processed Yesterday evening. Thank you. I hope you will figure it out in the future and find a way to keep your clients happy despite all spikes, problems and lacks in manpower.
You are completely right. This is a work in-progress. For example yesterday we launched our helpdesk with plently of knowledge base articles and we are hiring about two new support staff per week!
Regards
January 19, 2018, 01:29:39 PM
Don't you think with the current drastic spikes in demand it's not really possible for any service to keep up? In regards to human ressources you always have a very slow adaption to the demand. You have to find qualified people and train them. You can't really just buy some more capabilities on demand, like with servers, at least if you want to keep up QoS.
That's why I'm saying it would make sense to make an announcement, add a notification to the dashboard after log in. It's really simple and does not require to hire more people. However, it does require you to implement more customer-centric thinking and work smart, not hard.
Example? There is an automated message when you submit a support request. All they had to do was to add a precise information "due to extremely high traffic we are experiencing unusual delays. We will do our best to get back to you within 3 business days".
That's it! If I would have received such message, I'd sit back and relax until Thursday.
There are many circumstances you may use as an excuse in every difficult situation. The point is not to look for an excuse for not doing something. The point is to find a way to do it despite circumstances.
We actually processed all the tickets now today and are up to date again. The influx of new support stuff really helps but it takes weeks for them to be at full capacity/trained.
Regards
Yes - I confirm my request was processed Yesterday evening. Thank you. I hope you will figure it out in the future and find a way to keep your clients happy despite all spikes, problems and lacks in manpower.
January 19, 2018, 01:23:00 PM
Hello! How can I use my vouchers if it says my country is not supported to get verified? I just want to spend my vouchers, can you unlock this feature in my account please? When I try to redeem my vouchers, it says my limits are too low. But when I try to verify my account with my phone number, it says my country is not supported!
I don't want to buy crypto with fiat, just want to spend my vouchers that I've earned for promoting BITPANDA. I'm promoting Bitpanda every single day.
ps: I have more than 25€ in vouchers already
I don't want to buy crypto with fiat, just want to spend my vouchers that I've earned for promoting BITPANDA. I'm promoting Bitpanda every single day.
ps: I have more than 25€ in vouchers already
Hey,
yes no problem, you can write to the support and they will sort it for you.
Regards
January 19, 2018, 01:13:45 PM
Hello! How can I use my vouchers if it says my country is not supported to get verified? I just want to spend my vouchers, can you unlock this feature in my account please? When I try to redeem my vouchers, it says my limits are too low. But when I try to verify my account with my phone number, it says my country is not supported!
I don't want to buy crypto with fiat, just want to spend my vouchers that I've earned for promoting BITPANDA. I'm promoting Bitpanda every single day.
ps: I have more than 25€ in vouchers already
I don't want to buy crypto with fiat, just want to spend my vouchers that I've earned for promoting BITPANDA. I'm promoting Bitpanda every single day.
ps: I have more than 25€ in vouchers already
January 19, 2018, 08:15:24 AM
Hey bitpanda,
ich bekomme bei euch keine Bestätigungsemail wenn ich die Bitcoins auf ein Wallet abbuchen will.
Habe das ganze jetzt bestimmt 5x probiert und es kommt nie eine Email, weshalb der Betrag auf dem Konto nicht abbuchbar ist.
Könntet Ihr mir bitte helfen?
ich bekomme bei euch keine Bestätigungsemail wenn ich die Bitcoins auf ein Wallet abbuchen will.
Habe das ganze jetzt bestimmt 5x probiert und es kommt nie eine Email, weshalb der Betrag auf dem Konto nicht abbuchbar ist.
Könntet Ihr mir bitte helfen?
Bitte direkt dem Support schreiben, dann können die das für dich lösen!
lg
does anyone experienced problems with Bitpanda's support?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
Please understand that we are currently seeing an incredible amount of traffic on our website, the support demand also goes up in the same amount. So currently the waiting time is a bit more than 3 days. We are doing our best to get faster answers.
Regards
I do understand. However, please understand that keeping people waiting for more than 3 days for a support answer (which is not yet a not problem solution) puts you in a very bad place when it comes to customer reputation. And do note, your prices are not the cheapest around (which would then make it quite understandable for people to wait that long to receive service). At least a proper announcement in your official channels would be nice.
We actually processed all the tickets now today and are up to date again. The influx of new support stuff really helps but it takes weeks for them to be at full capacity/trained.
Regards
January 19, 2018, 07:21:50 AM
does anyone experienced problems with Bitpanda's support?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
Please understand that we are currently seeing an incredible amount of traffic on our website, the support demand also goes up in the same amount. So currently the waiting time is a bit more than 3 days. We are doing our best to get faster answers.
Regards
I do understand. However, please understand that keeping people waiting for more than 3 days for a support answer (which is not yet a not problem solution) puts you in a very bad place when it comes to customer reputation. And do note, your prices are not the cheapest around (which would then make it quite understandable for people to wait that long to receive service). At least a proper announcement in your official channels would be nice.
January 19, 2018, 05:14:14 AM
Hey bitpanda,
ich bekomme bei euch keine Bestätigungsemail wenn ich die Bitcoins auf ein Wallet abbuchen will.
Habe das ganze jetzt bestimmt 5x probiert und es kommt nie eine Email, weshalb der Betrag auf dem Konto nicht abbuchbar ist.
Könntet Ihr mir bitte helfen?
ich bekomme bei euch keine Bestätigungsemail wenn ich die Bitcoins auf ein Wallet abbuchen will.
Habe das ganze jetzt bestimmt 5x probiert und es kommt nie eine Email, weshalb der Betrag auf dem Konto nicht abbuchbar ist.
Könntet Ihr mir bitte helfen?
January 18, 2018, 03:10:17 PM
does anyone experienced problems with Bitpanda's support?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
Please understand that we are currently seeing an incredible amount of traffic on our website, the support demand also goes up in the same amount. So currently the waiting time is a bit more than 3 days. We are doing our best to get faster answers.
Regards
I do understand. However, please understand that keeping people waiting for more than 3 days for a support answer (which is not yet a not problem solution) puts you in a very bad place when it comes to customer reputation. And do note, your prices are not the cheapest around (which would then make it quite understandable for people to wait that long to receive service). At least a proper announcement in your official channels would be nice.
January 18, 2018, 12:11:18 PM
I deposited 0.5 ETH 12 hrs ago (Transaction : 0x7e95303edcb495e7fe172dd5f21dcd960a579dfa40417d5f66ac11a6b101ab5a ) and I am still not seeing it in my account. Ticket number: 136416.
January 18, 2018, 11:07:12 AM
Thanks for sharing.
This is a great project, wish you success.
This is a great project, wish you success.
January 18, 2018, 10:24:35 AM
does anyone experienced problems with Bitpanda's support?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
Please understand that we are currently seeing an incredible amount of traffic on our website, the support demand also goes up in the same amount. So currently the waiting time is a bit more than 3 days. We are doing our best to get faster answers.
Regards
January 18, 2018, 10:17:26 AM
does anyone experienced problems with Bitpanda's support?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?
January 17, 2018, 08:40:45 PM
Hello,
I sent some ethereum from my desktop wallet to my Bitpanda ETH deposit address, and according to etherscan the funds arrived (and are still there), but they didn't appear in my Bitpanda ethereum wallet.
I submitted a support ticket (131654) about it, but it is the 4th day and there is no reply, so i'm beginning to get a bit worried. I really hope it will get sorted out soon.
Sincerely,
L.G.
EDIT: Support solved the problem in the meantime, thanks a lot
I sent some ethereum from my desktop wallet to my Bitpanda ETH deposit address, and according to etherscan the funds arrived (and are still there), but they didn't appear in my Bitpanda ethereum wallet.
I submitted a support ticket (131654) about it, but it is the 4th day and there is no reply, so i'm beginning to get a bit worried. I really hope it will get sorted out soon.
Sincerely,
L.G.
EDIT: Support solved the problem in the meantime, thanks a lot
I have exactly the same problem ... this is the 4th day and no fix or contact at all ... This is very strange for that big company as they are ... If there is someone here from Bitpanda, please review my ticket:133613
Exactly same problem here as well. More than a day passed, no response to my support ticket 134793.
Hello,
I have the same problem as well. But my ETH did also go OUT 8 hours later when i search with etherscan.
Can you look in to this please? ticket number: 136322
Best.
Remco
EDIT: Support solved the problem.
January 17, 2018, 05:51:29 PM
Hallo lieber Bitpanda-Support,
ich habe gestern Abend eine Banküberweisung auf mein Euro Wallet vorgenommen, aber leider vergessen die entsprechende Zahlungsreferenz anzugeben.
Diese habe ich euch direkt per Ticket nachgereicht, kann aber leider noch keinen Geldeingang auf meiner EuroWallet verbuchen.
Ticket 134880.
Bitte um Information bis wann die Gutschrift erfolgt bzw. ob noch weitere benötigte Angaben fehlen.
Viele Grüße
ich habe gestern Abend eine Banküberweisung auf mein Euro Wallet vorgenommen, aber leider vergessen die entsprechende Zahlungsreferenz anzugeben.
Diese habe ich euch direkt per Ticket nachgereicht, kann aber leider noch keinen Geldeingang auf meiner EuroWallet verbuchen.
Ticket 134880.
Bitte um Information bis wann die Gutschrift erfolgt bzw. ob noch weitere benötigte Angaben fehlen.
Viele Grüße
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