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Topic: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 10. (Read 96380 times)

legendary
Activity: 1680
Merit: 1001
CEO Bitpanda.com
I agree COMPLETELY unfair block BCH right now in this tough times!

We have to fix an issue with the new address standard of BCH, unfortunately the bug wasn't discovered in earlier testing, and the time of this address format change wasn't decided by us. https://www.bitcoinabc.org/cashaddr

regards
newbie
Activity: 15
Merit: 0
I agree COMPLETELY unfair block BCH right now in this tough times!
newbie
Activity: 6
Merit: 0
"Wallet is in maintenance mode! It's expected to come back online by tomorrow afternoon. We apologise for the inconvenience"

Nice... blocked BCH wallet. Tomorrow afternoon my BCH will be worth half or 0. and this is "inconvenience" Huh
newbie
Activity: 15
Merit: 0
ETA of BCH wallet being back online is tomorrow noon.Sorry for the inconvenience.

Regards

Its good to put a warning when buying a coin, so people dont buy coins and then get stuck on withdrawal....
legendary
Activity: 1680
Merit: 1001
CEO Bitpanda.com
ETA of BCH wallet being back online is tomorrow noon.Sorry for the inconvenience.

Regards
newbie
Activity: 15
Merit: 0
BitPanda -  what is the issue with your BCH wallet? People stuck and cannot send BCH from BitPanda to other wallets, it gives an error that wallet under maintenance. Please update us ASAP.  Thank you!
newbie
Activity: 6
Merit: 0
Hi
I need help. I see my 3 deposit with status processing... but 0 confirmation from 4h. My wallet show 20 confirmation. Last time my money transferred almost instantly. Why stuck/frozen now ? Why there no information of any problem before transfer ??  My ticket (135875).
newbie
Activity: 1
Merit: 0
Hello,

I sent some ethereum from my desktop wallet to my Bitpanda ETH deposit address, and according to etherscan the funds arrived (and are still there), but they didn't appear in my Bitpanda ethereum wallet.
I submitted a support ticket (131654) about it, but it is the 4th day and there is no reply, so i'm beginning to get a bit worried. I really hope it will get sorted out soon.

Sincerely,
L.G.

EDIT: Support solved the problem in the meantime, thanks a lot Smiley

I have exactly the same problem ... this is the 4th day and no fix or contact at all ... This is very strange for that big company as they are ... If there is someone here from Bitpanda, please review my ticket:133613

Exactly same problem here as well. More than a day passed, no response to my support ticket 134793.
newbie
Activity: 1
Merit: 0
Hello,

I sent some ethereum from my desktop wallet to my Bitpanda ETH deposit address, and according to etherscan the funds arrived (and are still there), but they didn't appear in my Bitpanda ethereum wallet.
I submitted a support ticket (131654) about it, but it is the 4th day and there is no reply, so i'm beginning to get a bit worried. I really hope it will get sorted out soon.

Sincerely,
L.G.

EDIT: Support solved the problem in the meantime, thanks a lot Smiley

I have exactly the same problem ... this is the 4th day and no fix or contact at all ... This is very strange for that big company as they are ... If there is someone here from Bitpanda, please review my ticket:133613
legendary
Activity: 1680
Merit: 1001
CEO Bitpanda.com
Wir haben per Sofort Überweisung bezahlt, aber leider wurde es blockiert.
Mein Mann hat Vollmacht über mein Konto, aber anscheinend zaehlt das nicht.
Anstatt man die Zahlung blockiert wird das Geld abgezogen.
Und man bekommt überhaupt keine Antwort ausserhalb der Tickets.

Leider ist der Customer Service sehr unzureichend und langwierig. Bei grosseren Geldmengen hat man kein gutes Gefühl dabei.
Wir haben schon das Foto unserer Bankkarten geschickt.

HEY MANN, ES İST NİCHT WENİG GELD WAS BLOCKİERT WİRD! BİTTET MELDET EUCH!
FÜR EUCH NİCHT, WEİL İHR MİT VİEL GELD ARBEİTET, ABER FÜR PRİVATLEUTE İST ES EİN SCHRECK Shocked.
 Angry

BEDANKEN UNS JETZT SCHON, WENN WİR WAHRGENOMMEN WERDEN SOLLTEN!!! Grin


''Your order has to be manually verified by us first.
Our security department will check your EUR wallet transaction first manually and will give it free if applicable. We ask you for patience until the proof is done.

in order 782372477646866995 you used a bank account, that our system unfortunately can't assign to you. Orders for third parties or with bank accounts that aren't yours are forbidden. When you placed your order you agreed to: "I confirm, that the used bank account is running under my own name. Orders for third parties or with bank accounts that aren't yours are not allowed.". Why did you use this bank account? In case it is a bank account you are allowed to use privately please send us a photo of the bank card showing your name on it. Your ID also needs to be visible on the photo. Best regards, Team BITPANDA''


''Your ticket (133278) has been submitted and will be reviewed by our support team shortly.

Ihre Anfrage (133278) ist eingegangen und wird von unserem Supportteam überprüft.''


''Hello Victor,

due to high traffic on Bitpanda we are currently experiencing a large amount of support requests.
Unfortunately this can lead to longer waiting times.
We apologise for the inconvenience this may cause.

Best regards,
Team Bitpanda''


Unser Support kümmert sich um jeden Fall. Keine Sorge!

lg
newbie
Activity: 1
Merit: 0
Wir haben per Sofort Überweisung bezahlt, aber leider wurde es blockiert.
Mein Mann hat Vollmacht über mein Konto, aber anscheinend zaehlt das nicht.
Anstatt man die Zahlung blockiert wird das Geld abgezogen.
Und man bekommt überhaupt keine Antwort ausserhalb der Tickets.

Leider ist der Customer Service sehr unzureichend und langwierig. Bei grosseren Geldmengen hat man kein gutes Gefühl dabei.
Wir haben schon das Foto unserer Bankkarten geschickt.

HEY MANN, ES İST NİCHT WENİG GELD WAS BLOCKİERT WİRD! BİTTET MELDET EUCH!
FÜR EUCH NİCHT, WEİL İHR MİT VİEL GELD ARBEİTET, ABER FÜR PRİVATLEUTE İST ES EİN SCHRECK Shocked.
 Angry

BEDANKEN UNS JETZT SCHON, WENN WİR WAHRGENOMMEN WERDEN SOLLTEN!!! Grin


''Your order has to be manually verified by us first.
Our security department will check your EUR wallet transaction first manually and will give it free if applicable. We ask you for patience until the proof is done.

in order 782372477646866995 you used a bank account, that our system unfortunately can't assign to you. Orders for third parties or with bank accounts that aren't yours are forbidden. When you placed your order you agreed to: "I confirm, that the used bank account is running under my own name. Orders for third parties or with bank accounts that aren't yours are not allowed.". Why did you use this bank account? In case it is a bank account you are allowed to use privately please send us a photo of the bank card showing your name on it. Your ID also needs to be visible on the photo. Best regards, Team BITPANDA''


''Your ticket (133278) has been submitted and will be reviewed by our support team shortly.

Ihre Anfrage (133278) ist eingegangen und wird von unserem Supportteam überprüft.''


''Hello Victor,

due to high traffic on Bitpanda we are currently experiencing a large amount of support requests.
Unfortunately this can lead to longer waiting times.
We apologise for the inconvenience this may cause.

Best regards,
Team Bitpanda''
newbie
Activity: 1
Merit: 0
Hello, I'm really trying for 3 days to buy coins with money from Skrill, but nothing works on you site. You also don't answer on emails. I'm waiting more than 48 hours. I'm trying to verify my account with my ID card with verify-U, but this is mission impossible. Nobody is answering. Estimated waiting times is 3-10 minutes, but I'm waiting for a lot more and no one is answer. I book an apointment for 2 days in a row and then surprise - Abort due to security reasons. I'm not sure if I would succeed buying something. The service is awful.
newbie
Activity: 1
Merit: 0
Hello,

I sent some ethereum from my desktop wallet to my Bitpanda ETH deposit address, and according to etherscan the funds arrived (and are still there), but they didn't appear in my Bitpanda ethereum wallet.
I submitted a support ticket (131654) about it, but it is the 4th day and there is no reply, so i'm beginning to get a bit worried. I really hope it will get sorted out soon.

Sincerely,
L.G.

EDIT: Support solved the problem in the meantime, thanks a lot Smiley
newbie
Activity: 8
Merit: 0
hello

sir Sebastian

problem solved

Your ticket (132823) has been submitted and will be reviewed by our support team shortly.

Ihre Anfrage (132823) ist eingegangen und wird von unserem Supportteam überprüft.

Your ticket (131491) has been submitted and will be reviewed by our support team shortly.

Ihre Anfrage (131491) ist eingegangen und wird von unserem Supportteam überprüft.

how to cancel the tickets

I thank you and I wish you a pleasant day

newbie
Activity: 8
Merit: 0
hello

sir Sebastian

Your ticket (132823) has been submitted and will be reviewed by our support team shortly.

Ihre Anfrage (132823) ist eingegangen und wird von unserem Supportteam überprüft.

pending a favorable outcome, please accept my sincerest greetings
full member
Activity: 191
Merit: 200
Bitpanda Support
Hello

I used to work with Paysera bank with a small transfer of 500 eur all works well.
I sent 2000 eur send me this message. "my income comes from crypto money"
I exchanged and feel the money by "bitpanda sepa"

What do I risk?
can he seize my money?
Bitpanda offers a solution?

"Your account and your services are limited.

We inform you that a transfer has been made to your Paysera Corporate account (the transfer information is attached). In accordance with clause 2.13 of the General Payment Service Agreement, we kindly ask you to reply to this letter and indicate the recipient and the basis of this transfer. We also ask you to provide a copy of the document justifying this transfer, if possible. Please note that in accordance with clause 9.1.11 of the General Payment Service Agreement, the Customer is not entitled "to accept payments in an unregulated and / or unsupervised virtual currency and / or to purchase , convert it or otherwise manage it. Taking into account this and relying on clauses 12.1 and 12.1.2 of the General Payment Service Agreement, the provision of services is partially suspended until the movement of funds into your account is an investigation that may take up to 30 days. You will be informed of the results of the investigation by a separate letter. We are looking forward to hearing from you. Thank you for your collaboration."

cordially thank you

Hello drag33,

please tell us the ticket id of your email ticket that you sent to us about the case. I would forward your case to the matching department then.

Best regards,
Sebastian
Team Bitpanda



Is there a limit for buying Amazon Giftcards (with BTC) when you are not verified?

Thank you

Hello shewasfourteen,

yes, the normal limits apply for these buys. You can find the limits here: https://www.bitpanda.com/limits

Best regards,
Sebastian
Team Bitpanda



Hello Christian_Wien,

please excuse the delay. In the ticket you will find more info about the problem.

Best regards,
Sebastian
Team Bitpanda
hero member
Activity: 601
Merit: 500
Vote 4fryn :)
Das nächste was mir ziemlich negativ aufgefallen ist, ist dass die eh schon höheren bzw tieferen Kurse, welche als Grundpreis angezeigt werden (Gebühren sind halt schon mit eingerechnet) nicht die Berechnungsgrundlage des tatsächlichen Kaufpreises sind.
Sieht man sehr deutlich wenn man auf "Kauf" geht, dort (unabhängig der Crypto Währung) bei der Anzahl 1 eingibt und schaut was für ein Kaufpreis angezeigt wird - nicht der Grundpreis jedenfalls. Im nächsten Schritt wird dann nochmal ein höherer Kurs zum kauf angezeigt (und NEIN dies liegt nicht an den laufend wechselnden Kursen - testet es selbst)

Habe ich grade mal probiert, kann ich nicht reproduzieren. Bisher sind die Kurse sehr nah an dem, was bei Kraken gehandelt wird.

Aber ich stimme dir zu, die Gebühren sollten transparenter aufgelistet werden. Woher kommen die Kurse?
newbie
Activity: 1
Merit: 0
Ich habe mich letztes Jahr bei Bitpanda angemeldet da es mir empfohlen wurde von meinem Bruder.
Ich kann es nicht wirklich weiterempfehlen, da der sogenannte "Support" nun seit über 2 Tagen nichts von sich hören lässt.

3 Transaktionen wurden eingefroren, welche per Sofortüberweisung bezahlt wurden von einem Konto welches auf meinen Namen läuft und ein gemeinschaftliches Wohnungskonto von mir und meinen Bruder ist.
Dieser hat irgendwann letztes Jahr schon einmal einen Kauf bei Bitpanda damit bezahlt.
Ich habe den Support umgehend angeschrieben und würde meine Coins auch wirklich brauchen, aber keinerlei Reaktion.
Es ist keine Nummer hinterlegt und eMails werden scheinbar ignoriert.

Auch wenn der Andrang groß ist, muss ich als solches Unternehmen gewährleisten können, dass binnen 24 Stunden solche Anliegen bearbeitet werden.
Bei meiner Transaktion
T342679179109235925
steht "manuelle Überprüfung notwendig" - super aber dann macht das doch verdammt noch mal auch endlich.


Das nächste was mir ziemlich negativ aufgefallen ist, ist dass die eh schon höheren bzw tieferen Kurse, welche als Grundpreis angezeigt werden (Gebühren sind halt schon mit eingerechnet) nicht die Berechnungsgrundlage des tatsächlichen Kaufpreises sind.
Sieht man sehr deutlich wenn man auf "Kauf" geht, dort (unabhängig der Crypto Währung) bei der Anzahl 1 eingibt und schaut was für ein Kaufpreis angezeigt wird - nicht der Grundpreis jedenfalls. Im nächsten Schritt wird dann nochmal ein höherer Kurs zum kauf angezeigt (und NEIN dies liegt nicht an den laufend wechselnden Kursen - testet es selbst)
Dieser sogenannte "Grundpreis" ändert sich auch mit der Zahlungsart, ist also kein fixer Wert von welchen dann abhängig von der Zahlungsart der zu Zahlende Betrag errechnet wird.

Dies ist meiner Meinung nach eine ziemliche Irreführung, da man letzlich immer schlechtere Kurse bekommt bzw, mehr bezahlen muss.
sr. member
Activity: 686
Merit: 261
Is there a limit for buying Amazon Giftcards (with BTC) when you are not verified?

Thank you
newbie
Activity: 8
Merit: 0
Hello

I used to work with Paysera bank with a small transfer of 500 eur all works well.
I sent 2000 eur send me this message. "my income comes from crypto money"
I exchanged and feel the money by "bitpanda sepa"

What do I risk?
can he seize my money?
Bitpanda offers a solution?

"Your account and your services are limited.

We inform you that a transfer has been made to your Paysera Corporate account (the transfer information is attached). In accordance with clause 2.13 of the General Payment Service Agreement, we kindly ask you to reply to this letter and indicate the recipient and the basis of this transfer. We also ask you to provide a copy of the document justifying this transfer, if possible. Please note that in accordance with clause 9.1.11 of the General Payment Service Agreement, the Customer is not entitled "to accept payments in an unregulated and / or unsupervised virtual currency and / or to purchase , convert it or otherwise manage it. Taking into account this and relying on clauses 12.1 and 12.1.2 of the General Payment Service Agreement, the provision of services is partially suspended until the movement of funds into your account is an investigation that may take up to 30 days. You will be informed of the results of the investigation by a separate letter. We are looking forward to hearing from you. Thank you for your collaboration."

cordially thank you
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