[ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 8.

solarjake

newbie

Activity: 9

Merit: 0

I have been waiting since 22nd January for a SEPA payment of 2500 Euros to go into my Euro wallet. The transaction has been "pending" in my wallet since 24/01/2018.

Reference number: 9298469187 [EDIT: Ticket no. 139782 Payment no. 493703763455477837]

On January 24th I received an email saying:

Quote

Your order has to be manually verified by us first.
Our security department will check your EUR wallet transaction first manually and will give it free if applicable. We ask you for patience until the proof is done.

you have opened one or more double accounts and/or used an account for payments or payouts which does not belong to you or was already used by another Bitpanda account. It especially concerns your trade 493703763455477837. We are awaiting a statement from you regarding this matter. Best regards,

This did not specify what information you needed from me or where I should send it to. So on the same day I sent an email saying the following:

Quote

I am confused as to why I’ve been sent this email as I have no other BitPanda account and I have used only my own bank account. Perhaps there is confusion because the name on my bank account is “Mr JRG Davies-Walter” whereas I signed up to Bitpanda with just Jacob Davies-Walter.

I can 100% confirm that this SEPA transaction of 2,500 Euros was made by me and the money left my account on 23 January 2018.

I trust that this issue will be resolved shortly,

Regards,

Jacob Davies-Walter

On the 25th January I received one email from Bitpanda saying "your email has been forwarded to the appropriate department" and one saying "your request has been updated".

Since then I have heard nothing from your customer service department. This SEPA payment has taken almost as long as a SEPA payment I made to Coinbase in December which was during the busiest period of buying/selling bitcoin there has ever been.

When can I expect to receive my payment? And why has it been delayed for so long when you received it almost a week ago?

Thanks for the help

guiren

newbie

Activity: 1

Merit: 0

Support ticket number: 139659
Order: 436166889577614486
Subject: Depositing money from Skrill to Euro wallet

Looking to upload money on my wallet quickly (and unable to login on my Skrill old account) I made a Skrill account that wasn't tied to my name. I figured this wouldn't be an issue for a one time payment of a small sum (46.25) considering I was setting up my Neteller account for later purchases. My payment however, got blocked claiming I need to produce further evidence that I am indeed the same person. The thing being, that I can't show a picture of my "bank card" for previously mentioned reason. I sent screenshots of the mutual address/mobile number/access to advanced verifications on Skrill, access to the registered e-mail, Skrill account and even obvious similiarty in name. Next to the fact, that I successfully passed all Bitpanda verifications. Article 5.5 of the Coinimal terms states:

Quote

Any specific account with a payment service provider (e.g. bank account, PayPal account) may
be used only by one customer. The name of the payer must match the name of the Coinimal
account holder. Coinimal reserves the right to cancel and/or reverse orders if (i) an account is
used by two or more customers for payment, (ii) a customer uses an account without legal
entitlement, or (iii) a customer conceals their identity by providing incorrect data regarding their
Coinimal account or their account with a payment provider. In such cases, Coinimal is entitled
to charge a processing fee of €10, which may be deducted from the amount to be refunded to
the customer, as well as to close the customer's account.

Is there any way possible, for me to point out, that it is actually me that is in charge/created the Skrill account? If not would it be possible to cancel/reverse the payment so I can make a new one with my verified Neteller account?

Many Thanks!

thomek

newbie

Activity: 1

Merit: 0

Hello BitPanda,

could someone please answer to my ticket ?

Ticket No.: 136781

I made a SEPA payment on 17th of January and the payment is till not processed. Could you please investigate ?

Hecatedik

newbie

Activity: 1

Merit: 0

made a payment mistake. need help!

Order number 942713661444303735

ticket 138728

EDIT1: "21/01/2018 - 23:18" Got answer via email saying it will be refunded, I'm waiting for now, thanks!
EDIT2: "22/01/2018 - 15:00" Still waiting for refund.
EDIT3: "23/01/2018 - 16:00" Still waiting for refund.
Finally got it after 12-15 days...

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: Heinz333 on January 21, 2018, 01:15:47 PM

Hallo,

ich möchte von Coinbase auf BitPanda umsteigen. Ist es möglich meine Coinbase BTC ETH und LTC Guthaben dann auf mein BitPanda Account zu überweisen ?

Schöne Grüße,
Heinz

Hallo,

natürlich, einfach auf die Wallet Einzahlungsadresse schicken.

lg

Heinz333

newbie

Activity: 1

Merit: 0

Hallo,

ich möchte von Coinbase auf BitPanda umsteigen. Ist es möglich meine Coinbase BTC ETH und LTC Guthaben dann auf mein BitPanda Account zu überweisen ?

Schöne Grüße,
Heinz

jimbolino82

newbie

Activity: 1

Merit: 0

Hello,

I made a mistake, I used another credit card to payed.
My trade is : 150819930206414574
ticket number : 138243

If I send a photo from credit card and passport to support team it could be solve this issue ?

regards

mrspilea

newbie

Activity: 16

Merit: 0

@TwinWinNerD

This is what you wrote:

Quote from: TwinWinNerD on January 20, 2018, 09:23:33 AM

.....roughly 90% of those customers wouldn't be able to buy a single € worth of coins.

You are not even willing to accept your own mistakes and you are also not willing to apologize for being clearly
absolutely wrong as I did prove you multiple times now!

Your false pride and arrogance do not allow it to even apologize when you make clear mistakes.

Again: Stay away from Bitpanda!

A terrible company full of disrespect towards their own clients and with a rude and obviously racist CEO.

Bitpanda - a clear no go!

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: mrspilea on January 20, 2018, 02:11:28 PM

@TwinWinNerD

Perhaps before you post (as the CEO!) such painful wrong things in a forum:

Quote:
Romanian customers, roughly 90% of those customers wouldn't be able to buy a single € worth of coins

it would be smart to educate yourself a little first!

For example here:
https://bitcoinmagazine.com/articles/bitcoin-rise-romania/

----------------------------------------------------------------------
parts of the article:

Demand for bitcoin is growing in Europe’s 12th largest country and so is its bitcoin ecosystem. According to data collected by Coin Dance, trading volumes at peer-to-peer bitcoin exchange LocalBitcoins have increased substantially in Romania in the last 18 months.

LocalBitcoins, however, is not the only bitcoin exchange that has witnessed a surge in demand. Local Romanian digital currency exchange CoinFlux has recently announced that $23.8 million (100 million RON) worth of digital currency has been traded on its exchange since the company’s inception in December 2015.

----------------------------------------------------------------------

Another:
https://www.cryptoninjas.net/2017/09/27/romanias-largest-bitcoin-exchange-coinflux-updates-visual-identity/

And of course, this is not even new data!
As I said before everything you posted so far is false!

So you said :
Romanian customers, roughly 90% of those customers wouldn't be able to buy a single € worth of coins

But CoinFlux sold coins for 40 Million Euro last year!
to Romanian customers!!!!!!!!!!!!!!!!!!!!!

I would feel so embarrassed as the CEO of Bitpanda to post such disrespectful and arrogant postings with false data.

I am going to ignore you now, because you clearly don't read what I write. I never said that I don'T think there is no interest in Bitcoin from Romanian customers. I said they can't use the payment options and currency we offer.

Good bye

mrspilea

newbie

Activity: 16

Merit: 0

@TwinWinNerD

Perhaps before you post (as the CEO!) such painful wrong things in a forum:

Quote:
Romanian customers, roughly 90% of those customers wouldn't be able to buy a single € worth of coins

it would be smart to educate yourself a little first!

For example here:
https://bitcoinmagazine.com/articles/bitcoin-rise-romania/

----------------------------------------------------------------------
parts of the article:

Demand for bitcoin is growing in Europe’s 12th largest country and so is its bitcoin ecosystem. According to data collected by Coin Dance, trading volumes at peer-to-peer bitcoin exchange LocalBitcoins have increased substantially in Romania in the last 18 months.

LocalBitcoins, however, is not the only bitcoin exchange that has witnessed a surge in demand. Local Romanian digital currency exchange CoinFlux has recently announced that $23.8 million (100 million RON) worth of digital currency has been traded on its exchange since the company’s inception in December 2015.

----------------------------------------------------------------------

Another:
https://www.cryptoninjas.net/2017/09/27/romanias-largest-bitcoin-exchange-coinflux-updates-visual-identity/

And of course, this is not even new data!
As I said before everything you posted so far is false!

So you said :
Romanian customers, roughly 90% of those customers wouldn't be able to buy a single € worth of coins

But CoinFlux sold coins for 40 Million Euro last year!
to Romanian customers!!!!!!!!!!!!!!!!!!!!!

I would feel so embarrassed as the CEO of Bitpanda to post such disrespectful and arrogant postings with false data.

mrspilea

newbie

Activity: 16

Merit: 0

Quote from: ?? on ??

Just started using Bitpanda today, moved away from Coinbase.

Hope you guys are better than them.

Hi vitality34

If you have the right "race" perhaps it will work.
Ones you have support issues you will also get does
arrogant, disrespectful answers which they send copy & paste to their clients.

I can only warn of doing business with them.
Sell your coins on a marketplace directly or try anycoindirect.eu
they accept far more coins then Bitpanda and they treat their customers with respect.

For me, Bitpanda is a "no go!"

A company has never treated me with more disrespect and arrogance as Bitpanda did.

mrspilea

newbie

Activity: 16

Merit: 0

@TwinWinNerD

You seriously should get a price for being the CEO with the worst behavior towards clients!

You said:
If we offer the full sign up and verification for Romanian customers on our website, roughly 90% of those customers wouldn't be able to buy a single € worth of coins. That means that we would have wasted the time of tens of thousands of people, just to satisfy the other 10%. That is not how we do business. The solution for this is, to support the local currency, the local banking standard and a few local payment options. Only then we will activate the country and verification. I hope you can understand this.

Wow! Such a big bullshit is hard to swallow!
And proves just yet another time how badly racist you and your company are!

On your list of accepted documents you have:
Albania, Serbia and Montenegro, South Africa, Ukraine, Tunisia....

And you say customers with Romanian passports would not be able to buy a single € worth of coin???

In which parallel universe do you live?

Seems you have a picture of Romania how it was 20 years from now.
Over 20'000 Millionaires live in Romania far more than in Albania and Tunisia
which you accept (!!!) combined.

In every single posting that you make you prove that you have absolutely no knowledge about Romania
all your answers are based on pure racism as everything you say is just totally wrong!

I'm really disgusted by your answers now,
i will switch now to warn from your company!

A company where the CEO has that much racism in his blood, so much disrespect, and constantly post answers which have now economical ground at all
- which are just made up! From such a company can only be warned!

You seriously disgust me!

Bitpanda - nerver ever again will i buy or sell coins there!
Bitpanda - nerver ever again will i buy or sell coins there!
Bitpanda - nerver ever again will i buy or sell coins there!

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: ?? on ??

Just started using Bitpanda today, moved away from Coinbase.

Hope you guys are better than them.

We are trying our best to be. If you have feedback or suggestions let us know!

Regards

huryu

newbie

Activity: 28

Merit: 0

Quote from: TwinWinNerD on January 20, 2018, 10:53:22 AM

Quote from: huryu on January 20, 2018, 10:43:43 AM

I'm very sad with Bitpanda, not to say disappointed.

I've been promoting bitpanda for months (refer a friend) and been stacking my vouchers so I could "buy" some crypto (not really buy, but spend my vouchers and get my crypto). To my surprise, when I tried doing that it asked me to verify my account. Okay, no problem, just have to put my cellphone number, receive a code, and get verified. But no, it says I can't because I live in a country that's not supported by bitpanda.

Why let me join the refer a friend system if I won't be able to redeem my vouchers? Why you didn't ask me to verify my account before joining the refer a friend program? Free advertising sounds good, right?

This is very unfair, I did all the work for nothing. I did it in a way to keep promoting you every single day, so I would stack my vouchers. Now I have referred like 90 customers for nothing.

I would understand this situation if I was trying to buy with fiat money, but I'm not. I'm not trying to buy anything, I just want to get paid for my work, that's all.

Hey huryu,

please send me a message with your account email. I will fix this for you quickly. Our tell a friend users always are allowed to buy, we have a setting for this. Support can help you too, but it takes a bit longer.

Regards

Just an update to let everyone know that TwinWinNerD has solved my problem very quickly, in less than 5 minutes!

Thanks a lot! I will keep promoting bitpanda for sure, this speed when solving my problem was AMAZING! Wink

I'll mention your amazing support to my audience when promoting your services!

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: huryu on January 20, 2018, 10:43:43 AM

I'm very sad with Bitpanda, not to say disappointed.

I've been promoting bitpanda for months (refer a friend) and been stacking my vouchers so I could "buy" some crypto (not really buy, but spend my vouchers and get my crypto). To my surprise, when I tried doing that it asked me to verify my account. Okay, no problem, just have to put my cellphone number, receive a code, and get verified. But no, it says I can't because I live in a country that's not supported by bitpanda.

Why let me join the refer a friend system if I won't be able to redeem my vouchers? Why you didn't ask me to verify my account before joining the refer a friend program? Free advertising sounds good, right?

This is very unfair, I did all the work for nothing. I did it in a way to keep promoting you every single day, so I would stack my vouchers. Now I have referred like 90 customers for nothing.

I would understand this situation if I was trying to buy with fiat money, but I'm not. I'm not trying to buy anything, I just want to get paid for my work, that's all.

Hey huryu,

please send me a message with your account email. I will fix this for you quickly. Our tell a friend users always are allowed to buy, we have a setting for this. Support can help you too, but it takes a bit longer.

Regards

huryu

newbie

Activity: 28

Merit: 0

I'm very sad with Bitpanda, not to say disappointed.

I've been promoting bitpanda for months (refer a friend) and been stacking my vouchers so I could "buy" some crypto (not really buy, but spend my vouchers and get my crypto). To my surprise, when I tried doing that it asked me to verify my account. Okay, no problem, just have to put my cellphone number, receive a code, and get verified. But no, it says I can't because I live in a country that's not supported by bitpanda.

Why let me join the refer a friend system if I won't be able to redeem my vouchers? Why you didn't ask me to verify my account before joining the refer a friend program? Free advertising sounds good, right?

This is very unfair, I did all the work for nothing. I did it in a way to keep promoting you every single day, so I would stack my vouchers. Now I have referred like 90 customers for nothing.

I would understand this situation if I was trying to buy with fiat money, but I'm not. I'm not trying to buy anything, I just want to get paid for my work, that's all.

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

I will explain it one last time, because I think that you missunderstood me completely:

If we offer the full sign up and verification for Romanian customers on our website, roughly 90% of those customers wouldn't be able to buy a single € worth of coins because we don't support the local Romanian currency or any local payment option. That means that we would have wasted the time of tens of thousands of people, just to statisfy the other 10%. That is not how we do business. The solution for this is, to support the local currency, the local banking standard and a few local payment options. Only then we will activate the country and verification. I hope you can understand this.

PS: to make it clear. yes, you are in the 10% of people that would be able to buy, but we can't make decisions this way.

Regards

mrspilea

newbie

Activity: 16

Merit: 0

After i guess 10 postings, 20 emails you still treat me as a "third world" country citizen.

Unable to realize that I just live less than 10 mins from your office in the very same city!

Unable to realize that i live in the very same country as your company is located.

There is only one bottom line here:

- Bitpanda did never even care
- Bitpanda did never even realize what i wanted to explain them
- Bitpanda did not respond to directly sent messages
- Bitpanda did send me copy & paste messages which has nothing to do with the topic
- Bitpanda reacts rude and with absolutely no respect from clients

I never ever made a more horrible experience when it comes to
behavior from a company towards clients than with Bitpanda

Again I'm not a "third world" country citizen I live in the very same country
as you do! We are both European Union citizen.

But for some reason, i have "no added value" for Bitpanda despite the fact that
I just reached my 10k limit on your site in 12 days.

Again this lack of respect, overconfidence will bite you ones!
Sad to see such a behavior from a CEO

be careful while flying too close to the sun

And thank you for wasting my time!
But sure, in your eyes, only your time will have value..

mrspilea

newbie

Activity: 16

Merit: 0

@TwinWinNerD

See, you just proved my statements!

"BUT the thing is, we have nearly no added value for the customers from those countries"

Like i said: lack of respect, and overconfidence vom Bitpanda and their team!

Again:
I live in Austria same as you do!
And i have a European passport same as you do.

And i just reached my 10k limit in 12 day

But sure as you said, seems i have no "value".

Anycoin.eu is happy to work with me
bitcoin.de is happy to work with me

I cannot warn enough from a company with such a terrible, rude, disrespectful
behavior towards clients. And that you are the CEO does make this even worse.

I was thinking it's not possible that you can disappoint me even further
but magically you were able to do so.

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: mrspilea on January 20, 2018, 04:47:49 AM

@TwinWinNerD

I'm sorry but your answer is nonsense!

You do verifications via external professional partners.
If such companies like IDNow do such verifications (!!!!)
for Bitcoin.de without any problem - again it makes absolutely no sense
that you would not accept that.

It seems that your company doesn't do it solved based on racism.

There is absolutely no logical ground for your answers if your professional partner
does make such verifications. If anycoin.eu makes them if bitcoin.de makes them.

I'm sorry to say but your country Austria has a big history of racism.

And besides all that it's also super stupid as I use now anycoin.eu and bitcoin.de
to make my transfers.

Lack of respect, overconfidence will bite you ones, luckily in business
customers move to better services if they are mistreated.

You could not have disappointed me more!

What you just wrote is far from the truth. We have disabled the countries/documents of 150 countries, even though we could onboard them. BUT the thing is, we have nearly no added value for the customers from those countries. So we are waiting until we add new payment options and new currencies, so we can actually offer something for 95% of the people that sign up and verify from those countries.

Please don't make uneducated statements if you know nothing about the decision process inside our company. And FYI about a 1/3rd of our work force is from eastern europe... (as are my ancestors).

Topic: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill - page 8. (Read 96380 times)