Mr.notlist3d sent us pictures,and we have shipped new pumps and wiring harness for him.As for your pump,we will check the picture,if it stopped working because of quality problems,we surely will send you new ones for free.And for email,three addresses are available:
[email protected] [email protected] and
[email protected] ,if send an emai to one of those but receive no response,you could send to the other two,anyone see it will reply.
You can look at this picture of my pump http://perearstike.ee/avatar/TupsuC1.pump.JPG
Could you please email us,we couldn't see what reason cause this problem.
[email protected] or
[email protected] .And my Skype ID: syscooling_rma , or you could contact us by that.
you have to be kidding him right? Why would you use multiple emails and skype for RMA - its a pain in the ass, and surely a waste of time on your end to be reading duplicate emails on two addresses.
secondly, his pump broke - doesn't sound like he knows or can see the reason why so a photo likely wont help at all.
It seems like there is a substancial failure rate in the first 2 weeks of operation for these pumps - who knows if the radiator will hold up much better over time? I think a $100 system using a higher quality pump and >3kW rad (not unlike the offering you have, but with a better pump/resevoir) would be prudent. Having a week or two of downtime and headaches filing an RMA on a cooling system isnt worth saving $10 on a cheap pump and thin fan cables that are somehow expected to handle up to 8A from a single board connector
Three emails are of three people,sometimes one received an email but didn't check it, while the other two are looking forward to receiving it.I am one of the two,so I register a Skype ID,just want to give you one more way to help you get in touch with us.Sending an email one more time is better than waiting for 2 weeks,right?But seems you don't think so.
Pumps stop working for different reasons,if it is leaking out that cause this problem,there is no doubt we will ship you a new one for free.A few pumps stopped working because some powder generated when we tested it without coolant before shipped,what you need to do is just clean it with some water,and it will work as usual,I think that will save you precious time a lot.
Just as you say,first two weeks we met with a lot of problems,some had never happened in our home bussiness.But now we are getting better,radiator,pump,wiring harness,and every other parts of the water cooling kit will be tested before shipped.You needn't to worried about that.What's more,Every suggestion in this forum is heard sincerely,we are trying to make good products and make customers satisfied all the time.
. But that is non sense. Pls dont post about what you dont understand. 
