BITMAIN - a local friend ordered two units. First of all there was the surprise VAT. Not very nice to sneak it up on your customers, but whatever.
The second issue is that one of the miners was broken on delivery. The fan did not turn on and it looks like the fan grill was hit and deformed. Then one of the capacitors was broken, looks like a bad soldering job.
My friend got the miners on Thursday last week and has since then sent two emails to
[email protected] and
[email protected] with the description of the problem and the pictures showing the damage. It is Tuesday today and my friend is yet to receive a reply regarding the broken unit and how to proceed with the replacement/warranty. Sorry to bring it to public attention but time is ticking and a few business days should be enough for a reply in a case like that.
Of course you need to pay the import taxes, BITMAIN cannot do this for you.
And if the package is damaged you shouldn't accept it.
That said, don't expect too much from bitmaintech support.
No, being forced parting with money is not a need of mine.
That issue was that Bitmain jacked the declared value w/o notifying the customer of the change. 250USD computer game gateway suddenly became more expensive. It was already brought up by several people here. Anyway, whatever, that was a minor point.
The package had no visible damage on the outside and the capacitor looked like a bad solder job that probably fell off due to vibrations during the transport. Would be hard to refuse the package once the UPS guy is miles away.
Understandably my friend is not very happy with his first purchase. Total silence from Bitmain does no help the situation.
Sent an email to
[email protected] or the info and mark as Urgent, I hope Bitmain can soon implement the support ticket system I issued for them would honest save so much hassle and filling up there mailbox if tickets could be logged then chased up.
It's a real pain Bitmain upping the EU VAT for some reason
I had zero problems with customs paying £29 per miner now It's almost £100.
Price for the S1 would need to reflect an EU price. Also damages should be followed up with Bitmain right away taking photos of damages.
Still waiting for a reply back myself after yesterdays issues with payment