if your purcahse was within the last 90-days, please e-mail [email protected] and attach your Order Confirmation page in PDF with your shipping address information. There is a service center in Serbia that may be able to service you closer than USA.
dead fan, we do offer replacement. The fans used on Antminer is not an easy one to find as it uses 4 wires and high RPM.
We are sorry for the inconvenience. Our USA based team can take care of you faster usually and they are available 24/7.
52 is a bit warm but it is well in the range.
Not sure you are thanking me, but I'll accept anyway; You are welcome.
The 52 refered to is the top temp, i.e with that configuration, the temps never go above 52 during the day (and currently below 48 at night). I actually believed 52 was a brilliant top temp, but I've not had a different temp to compare with as my S5 shipped with a stone dead fan that never turned a fin in anger! I was advised to buy one from the local market (without any hint of irony or any offer for a replacement .... not even a voucher offer!).
Better late than never .... but I am not based in the US, rather the UK, so it may be tricky for me to send you the dead fan (which I still have and looks pristine next to the others I salvaged from my now decomisioned S1's!). If on the other hand you can send me the replacement without me having to meet the cost of mailing you the dead one, I'll be more than happy to furnish any info you require.