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You might want to just go over Dogie's head. Someone else who actually works there might be interested in responding to your ideas directly to get a better resolution for the Bitmaintech customers. Have you contacted anyone else?
I suppose you missed Dogie's announcement that he nowadays works for Bitmain...
Paid to work in the forums vs. an employee on the payroll.
Dogie's "official" status would be lovely to know but let Bitmain clarify that relationship.
Given all the backlash towards his responses in Bitmain threads even if he is helpful I can't see how it is benefiting Bitmain at this time. Seem like many people have been needlessly antagonized by Dogie and many a thread seems to be riddled with Dogie defending himself rather than promoting solutions for Bitmain customers.
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Here is hoping that those like pekatete look beyond Dogie and get in contact with an actual employee at Bitmain. Having met some of the Bitmain people they are more than willing to learn from errors and will do what is required to fix problems. Here is hoping that the community has not given up on Bitmain they are trying to make things better. Here is also hoping the S5 is a solid machine. I own a couple of S2 still running hard 24/7 on an altcoin.
The problem here is Dogie claims to remain indifferent in how it claims to rate each company. No individual can remain completely unbiased when you are employed by one of them. If you go through many of his posts in other forums, they are usually one liners auto scripted, at times taken out of context. In bitmain forums, he rarely helps anyone to completion. Rather he hands off the problem to bitmain directly, wasting everyone's time.
On top of all this, he has hidden affiliate tags in his amazon links. If you have $1000 in your amazon shopping cart and click any of his links, even if you don't add it to your cart, Dogie will now get a cut of your purchase at checkout for the next 24 hours. Call it what you will, but I can't trust anyone who doesn't admit to this and at the same time, works for one of the major companies.
The final straw, he has insulted way too many people here. No company with any logic would hire him with his lack of community.