Good luck with that MikeMike. But they have tightened up warranty to where they say something they really do mean it.
If you look at the list of things that break warranty now you pretty can do nothing to machine except turn on and run to spec. Anything else now takes permission.
Out of curiosity did you really wait a year to get the 4 BTC back? What happened to realize one year later you were owed BTC?
I had my Mother die a terrible death caused by negligence at a hospital and had to move my business at the same time
as her burial arrangements.
She was on the other side of the Continent and was traveling back and forth through her illness and death
and then the legal matters and arranging her burial.
If you have not gone through caring for Elderly Parents till their death one after another then being executor for an estate
with no will, dealing with 5 siblings sorting all that out, closing out a 3 story house
with their accumulated belongings, you have no clue.
You lose years of your life as they come first.
The parts were returned and expected the return of my BTC into wallets I have not checked on for all this time
as I had more important things going on in my life.
What you mention does not apply in my situation.
Each time I had a box of parts to receive they kept requiring me to add to the amount of BTC they held
and sometimes because the box being sent back to them were in transit I suspect.
So you see the majority of the BTC should have been returned to me
and that was negligence on their part.
For them to keep ALL the BTC for the few separate transactions of returns is uncalled for and theft.
Nor is it the way you treat a Loyal Customer that gave them 329+BTC in business and is still
considering to conduct further substantial business with them.
Now I am not saying it is theft at this present time. The end result will be their decision
and I have seen it many times in my life, things go "full circle".
Their current policy has nothing to do with what happened then and should not be used as
a scape goat. Even IF we never sent those last box of parts back it is no reason to keep
all the BTC for each of the RMA arrangements made. At most they were late and from good reason.
Bitmain was made aware I was going through extenuating circumstances at that time.
Not only that but it was a suggestion by us to give our customers great service and
the end result was it made Bitmain look awesome in customer service so we actually
went out on a limb to make them look good.
I am in PM talks with Mr. YHQIN at this time and they asked for the tracking number.
They should have this info since we used their shipping service UPS # they provided us for these returns.
However we will begin digging through boxes and checking direct with UPS for it.
I wish this matter to be resolved respectably and with Honor.
MM
You guys are huge and you are going to keep all that BTC over a late shipment back?
That strikes me as being unreasonable and unethical.
I've known Mike for some time now and he is as straight as they come.
It doesn't make good business sense to upset a loyal customer over what is a relatively small amount of money, I hope you do the right thing.
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