This might just be me projecting, but it sure feels like they baked the national holiday into their shipping schedule. They just didn't tell anyone about it up front.
It was only right before the golden week holiday that they indicated that there would be a company shut down, guaranteeing that those whose orders had not yet shipped would be delayed to the maximum period.
None of us knew that the actual possible shipping window was effectively a week shorter than the indicated dates. They did a terrible job of setting customer expectations in this regard.
Further, there's a bunch of us that feel screwed by what process they use to prioritize shipping. They say it's in the order of payment, but there's anecdotal evidence that they prefer bitcoin transactions over wire transfers and they prefer big customers like data centers over individuals. In the end, shipping order feels arbitrary and greed driven rather than consistent, reasonable, or fair.
I really miss Spondoolies. That's a company that knows how to communicate. I wish I kept that note that came with my SP20E. They made more of an effort to connect with me than Bitmain ever did. Unfortunately there's no real competition for Bitmain this time around...
What's really too bad is that S7 product seems very good on balance. The real problem here is process and communication. All they had to do was schedule things so that people didn't feel screwed by their holidays. Instead they padded their schedule and smugly tell us that they're not officially late yet. Wow.
I guess I need to stop bitching and find some whiskey. That was probably be best suggestion so far for dealing with this nonsense...
Heh, I don't know whether to laugh or cry. Not a chance in hell they are going to hit their ship dates for batch one. Based on the thread I don't think they even made it to September orders yet, but large orders were filled ahead of individual orders.
My email thread about compensation....
5:27 PM (3 hours ago)
to
[email protected]You have a National Holiday all the way through the 8th, so if you don't ship it by the 10th how will we be compensated?
On Thu, Oct 1, 2015 at 5:34 AM, info <
[email protected]> wrote:
Hi,
Our announced shipment date is as below, we'll be sure to arrange it ASAP once available.
Shipping may start between Sept. 21 ~ 30 (if shipped out 10 days later than it, it won't be considered as delay ).
Sent from my iPad
On Sep 30, 2015, at 10:00 PM, "ME" wrote:
Will we be compensated since it will be outside of the delay window before a good portion of us receive our miners?
On Wed, Sep 30, 2015 at 8:35 AM, info <
[email protected]> wrote:
Hi,
Sorry, we're having holiday now and miners will be shipped out after we're back to work around Oct. 9.
Please wait for update.
Thanks
Sent from my iPad