However, there are casinos that set their live support with automatic chat for the initial conversation so sometimes this is annoying because you have to go through all the automatic chats before finally connecting directly with the agent, and it cannot be denied that the agent is actually the right one to ask not only when there are problems they must be contacted but also when there are doubts about the T&C and other things at the casino.
I hate that actually. I don't know if there will be a day in the future when an AI agent will be indistinguishable from a human being and therefore able to solve what you want just as well or better, but at the moment these bots are a waste of time and all they do in most cases is waste your time, as you say, until they pass you on to a human.
Also, a chat-bot created to consume leads or escalate queries is not really an AI agent if it can't take actions as a human would. The goal is to have the human chatters replaced with AI Agents which will be more efficient and cost-effective.
That is the moment when all the underwater stone start to appear, and casino will remember you all your vpn sessions, all your logins from various devices, all your deposits and so on. They will do it not because the are evil and try to scam you, but to be 100% sure you played fair and they give winnings to a fair person. 
