Topic: Betnomi | Project status & Refund Plan! - page 26. (Read 7493 times)

This is a highly commendable step from you guys,  when you mentioned earlier that you have a refund process on going I never knew you guys are going go make the process Asap like this and given a 30 days withdrawal window is a good move and I believe those that are affected by this crisis and having the funds stock in the betnomi casino will have the opportunity to make use of this window to recover they money that is stuck in the casino for over some time now,  once again this is a good step in the right directions.

So why not really be that positive on getting your money or funds back? Now that they've been saying about refund plan then there's no sense for you to doubt that they would be giving it out back.
Imagine on being that silent or having no word for 4 months and then they do suddenly came into this forum and telling into refunding its users to those who are affected. Then this doesnt
really sounds that good to you? Trust them but i cant really able to blame you out on why you do have such less confidence.

The important thing on here is that they do already set out steps and plans on how they would really be doing it and whats been required. So to those who are
affected then waiting game has been started. For sure this one wont really be that long.

I wil have to agree with the comment you quoted, 30 days ultimatum is too short and unfair to be honest, the fact that they announced the refund plan on their 2 telegram accounts, and as well as on this forum means nothing much.

First thing to note is that, not every of their users were on this forum, so by this, their announcement here definitely did not reach all their users.

Secondly, several of their users must have left their telegram groups or unsubscribed from their channel after what happened happened, this some people as it helps them forget about their loss and move on.

So, for the two reasons mentioned above, 30 days is unfair, and it shows they probably do not want to pay every one who lost money with them, if you guys ask me, I did say that a fair duration for the refund program to be open is one year, this is give everyone who lost money a chance to come around and reclaim their money back.

There have been some questions regarding the Betnomi-branded ledger device we distributed during our promotions. It is crucial to emphasize that these devices are a direct result of the Betnomi x Ledger co-branded partnership program. Just like all Ledger devices, they are manufactured and branded directly by Ledger and factory sealed by them. There is no distinction between these devices and any other Ledger Nano X.

Any claim to the contrary is blatantly false and unfounded. If the entries of one of the users are correct, then only arallmuus has not yet received the promised prize. For other users, custom wallets were delivered by postal service as promised. We have several more of these devices, and we plan to distribute them all soon.

Regarding the suggestion to send an email to users, this is clearly the most effective way to resolve this issue. However, as we mentioned in our initial statement, we do not have access to the database. We do have a limited version of the database that is shared with regulators for compliance purposes. If we had access to the actual site database, we would simply restore the site and allow users to withdraw their funds directly. Unfortunately, this is not the case, and we can only do what we can with the resources available to us.

To be fair, they did also communicate it through their 2 Telegram channels. So it's not only on this forum. They could have mentioned it on their Betnomi.com website though.
Anyway, I still see little reason why all of a sudden they would have funds available now. But if they do pay me I wiill be the first to report it on here.

Sending an email to all registered users sound reasonable, assuming they can truly cover all the losses, the only explanation (honest one) is the he somehow ended up losing access to the email database and cannot longer do that.
Also, adding to  distrust list to those who have red tagged Sounds rather unprofessional coming from someone who is alledgely recognizing the wrongdoing of their company and tries to fix things. What else is supposed to be a expect from a forum account of a casino which seemed to have pulled a exit scam? Are we supposed to expect people to give green feedback instead? ...

Complex event? They scammed so many people out of the blue which is why no excuse would justify their actions to be honest. It's good to see them actually willing to rectify their mistake in this manner, but all refunds should be fully processed before supporting them.

It's going to be extremely tough for them to redeem themselves even after completing their refund plan.

Given not everybody check their email every day and some even put their email notification on silence, I think ryzaadit's suggestion will have better coverage. Broadcasting it on their media, all of the media they have, will helps convey this refund plan better --supposing they're true with their intention.

Otherwise, I agree that only informing the refund here and TG and then giving it a 30 days deadline seems very unfair.

I second the motion. If they really want to do things properly, they should contact everyone in their database. Not ask people on this forum to contact them as the burden of effort should not fall on those to whom money is owed. Also, there are a lot of people who used to play on Betnomi who are not part of the forum.

And an explanation of the changes to the trust list would also be welcome.

Swift and seamless! The withdrawal process wasn't swift and seamless while the website was online. So, it sounds funny what are you saying now. We will see how your 'swift and seamless' process is.

Why don't you send an email about the refund policy to every registered user instead of asking them to send a refund request? And why have you added those users in your distrust list who have left negative feedback on your account.

You're mention about (return-plan).

If you are a user and see by the customer side, are you gonna to play again on the same casino who make you getting problem (stuck your balance, etc) while there is no single information update from them?

I guess not, people are not gonna to play again on there.

it has just been published and of course, it will take time to verify all incoming submissions. Of course that makes you and everyone whose funds are stuck in Betnomi disappointed. but there is new hope with the return plan.
I hope you are patient and like your deed, update when you get your return. that will be proof that Betnomi has 100% intention to return their member funds.

Don't cheer too early. For now nobody has reported receiving some funds, and myself neither. I have submitted my details for the refund plan and will report here immediately if and when I have received my funds. For now I have very little confidence though.

This is some great news for the community, thanks for the honesty and for explaining the full situation.

I understand it was a complex event and you had to proceed carefully with the investigation and the legal process. But is good to know that things are moving forward and the Refund Plan is in action.

I will miss Betnomi, it used to be a great community and their poker engine was awesome, we will not forget that Bitcointalk Poker Tournament.

Appreciate your refund-plan.

My question is, do you still have some access to your website? IMO you should use this information and change the pannel maintenance to these process step. So everyone not only the person in the forum/telegram group is aware of the process.

Not everyone joined bitcointalk/telegram. So, my advice (change MT-notice and put these information on your betnomi website with the information case). All, I know you only explain the case in here and telegram for your partner issue.
- Explain the issue and refund program on website
- Send email reminder everyday
- Publish to every social you have.

Then, once the deadline is passed. It's fine, as long you are doing these.

I dont think that it would matter much considering that they are already that making or  doing such step on giving out those funds back into its respective users or players.
If you do try to look back into its previous reply  https://bitcointalksearch.org/topic/m.63174370
Then im a bit sure that this do really sums up with those other questions that had been asked out.

Now that they are doing the step or action they must then it is really that fine and i dont see for it to be that much needed to answer or clear it out.
It is really just that sharing on the same questions if you do tend to readback in few pages.

@Betnomi, you should really be announcing into your other mediums considering that not all do knows about this sites existence whether you would be sending out some email
into those users or posting up into your social media and other ways.So that people would be aware about this refunding.

It's a good move to give people back the money that was withheld in your casino, but I also think that in addition to you just posting in this thread in the form of a statement, it would also be good if you answered the many questions that were asked in this thread. thread, this would show greater transparency and honesty on your part after you disappeared without giving explanations, I know that when you created this thread you told the whole story, but it still doesn't hurt to answer the questions that people ask, now when you avoid answering the questions asked by people, then people will have a bad image of you than they already have and will hardly have any thought of trusting you again

Another point is that in the scam accusations section, scam accusations were opened against your casino, a user organized all accusations against your casino in a single thread, and you can see that here:

The story of Betnomi.com (Exit Scam)

you can, in fact the right thing would have to be: "you must" post in each of those threads in which they accuse your casino to warn them about the money return criteria, I believe that after so many months that have passed they no longer fit into the forum and they won't be able to see this thread, you should also send a PM to each person who is complaining in these threads to notify them of the money back. Now when you don't do that, you just post here. It seems like this is just an attempt to clean up your image but without paying everyone, you would just pay some people who are lucky enough to see this thread. I sincerely hope that you had the good sense to send emails to all users of your casino informing them of this money refund issue. I don't have an account at your casino, so I don't know if you sent an email warning people about this money refund issue.

Betnomi Refund Plan

As announced a few days ago, it is our primary duty and responsibility to ensure that every user on our platform receives a complete refund. We are now progressing to the next phase of our refund process by opening a 30-day window. During this period, any user with a balance on our platform can initiate a withdrawal request.

Please be aware that after this 30-day withdrawal window, we will not be processing any further withdrawal requests.

Our objective is to facilitate a swift and seamless withdrawal process. Although we anticipate some users may attempt to submit fraudulent withdrawal requests, we assure you that we will meticulously verify all information before processing any requests. We strongly advise against wasting time on submitting fictitious claims.

Refund requests from users whose accounts have been closed or suspended due to fraudulent activities before the cessation of operations will not be processed. We have already identified and flagged such accounts.

Apart from these cases, we are ready to accept and process refund requests. Kindly send an email to [email protected] with the following details:


Our aim is to responsibly refund our users and ensure a secure process.

Thank you all for your cooperation.

Let us save the happiness feeling to the occasion Betnomi is back and all the victims of this scam end up being fully refunded, until now (even though these are good news) we are not supposed to claim this to be an absolute victory for this community.

Also, it would be very unlikely former staff of this casinos messed with the hardware wallets they gave away as part of their promotions and contests, though, I would not personally take any chances and would try to open them up without breaking them and see if there is some electronic component which is not supposed to be there. It is a vector of attack I have already seen in Ledgers, not in Trezors yet.

I myself am quite happy because Betnomi has conveyed what happened to them straightforwardly and also wants to compensate and users who were harmed in the previous incident, it is very rare for casinos to dare to do this, we need to appreciate them.
And this is fresh news for aggrieved customers.

A few sentences that Betnomi will create a new casino with a new name, I think if this is successful, and customer losses at Betnomi casino have been refunded it will get a good adoption from Betnomi's old customers to the new casino created, after all this is the other side of the benefits of Betnomi's popularity that you have built for two years in general.

I miss a lot of the forum activities sponsored by Betnomi, even though I felt disappointed by the previous events, and considered the previous Betnomi gifts to be potentially fraudulent, such as bitcoin storage wallets.