Topic: 🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 2. (Read 196393 times)

Neither do I live in your separate fantasy dream world nor do I participate in Tim's brain wash trainings, so I am likely not able to understand what you are saying here.

But if one of your accounts is logged, why not open a new one?

Now you opened your new Bitcasino.io scam Support account, but it does not post in your thread???

How mentally ill do you think people are to believe your nonsense and brain wash shit?

Good point adamistraybar!

They claim their old account was hacked, but their new account does not answer questions or make posts in their own thread!!!

According to your brain wash theory, you use your accounts to clear your name from unfounded accusations, but you do not post in your own thread and answer legitimate and important questions

Who gives the brain wash trainings to the participants of the Coingaming scam group? Tim?


So according to your (no, sorry Tim's) brain wash theory, if I am scammed I ask gamblers, if I have an accident I go to the baker and if I need an insurance I go to the haircutter, right?

Like the sun is moon, war is peace and car is apple! 

I have to say, my experience with them has only been positive. I was a moderator on BitBiz.io {site closed down now} and I

dealt with their marketing team and I have to say that they were very professional back then. I also suggested that they hold

treasure hunts on their site and they did that too. It is unfortunate that so many people are complaining about their service

now, but these people might just be the competition.  I have never had any problems with withdrawals and I received all

the things that was promised during their promotions. So my decision to promote them in my signature was based on my own

personal experience with them in the past. 

Say what you would like, but I enjoy playing with my Ethereum at this casino. 

Here is what Peter Pan said

First I will say that bitcasino is not a scam site and they run a great operation. But a bit of a mix up and some revenge on their end and lack of communication the past year has caused me to take this to the forums. I am sad to do this but I am all about equitable and fair operators and this is far from equitable and fair!

I am a regular player on many online casinos with bitcasino my biggest. I have had thousands of coin deposits. For the past year I have been trying to understand why they declined over 100 Bitcoin of withdrawals claiming a KYC security review despite taking over 70 Bitcoin in deposits from me for one account and making a withdrawal of 80 Bitcoin prior.

For over a year they would not speak to this issue or help me out! They told me I had to respond from the e-mail registered. And from the beginning I told them that I could not access that e-mail. Nobody dared to help or help bring this to fruition! They even accepted deposits to this account after the security hold.

I created another account where I made hundrets of Bitcoin deposits and withdrawals and never once did I need to enter KYC.

Below is my e-mail to management and response, as well as the transaction history for deposits and withdrawals including when they had the security hold. Support wouldn’t help me! My VIP host told me to forget about it and I am just trying to come to a equitable solution:

Peter Pan’s email to Tim Heath from BitCasino

Thanks, I appreciate your help.

I made over 80 Bitcoin deposits using no bonus at all and received no bonus to that account. You guys cashed out my first withdrawal and for no reason put a security alert on that account and offered not a single work around communicating with me outside the registered e-mail which was communicated that I could not access.

I have tried to bring this up to support, but they won’t speak to this matter. My VIP host will not speak to the matter and yet over the past year I have still made how many hundrets/thousands of Bitcoin deposits into my other account?

I’ve been with you guys a long time. I try and be as equitable and fair as possible, but nothing about this situation seems fair. Nobody has explained why a security block was piut on my account or even attempted to work on a solution to help their player out.

You denied any withdrawal regardless of the amount and the total denied is ~ 100 Bitcoin on top of the 75+ Bitcoin I deposited! This is not or has ever been a small sum of money and I really trying to get to a place, where if you were in my shoes, feel like a targeted reverse scam?

The silence around this occurrence and complete disregard for any transparency around the player’s deposited funds or funds won is quite simply unfair! There was no justification for the security block after accepting deposits. Play is anonymous, yet you wanted verification? I am not a greedy person. I am looking to work towards an amicable and equitable resolution within the coingaming and bitcasino management.

Tim, I am trying to handle this in the most appropriate way possible. We have known each other for some time and I have been a rather significant player for your site the past few years.

Can we come to some type of terms where we can move forward? I really just want to put this issue to bed and not completely feel taken advantage of, as you know I’ve had my fair share of unethical beats from operators.

You guys have been good to me through the years and I never thought otherwise. This is just not something that I can really understand or would expect. I figured you might not really be in the loop?

Thanks, JT

Response from BitCasino

Hope you are doing well.

I wanted to touch base with you on the concern you raised in regards to one of your previous BitCasino accounts – honeyhoney1.

Your withdrawal requests were declined back in June 2016 due to security reasons. However, the documents were received from you did not pass KYC verification. After that, you continued playing and lost the entire account balance. In our terms and conditions, we reserve the right to KYC our players for any withdrawals exceeding the equivalent of 1 Bitcoin.

This is a standart procedure required to help you stay safe from any fraudulent activity, especially bearing in mind that you have multiple related accounts on our website. Tim has been on top of your case and I can assure you that no funds have been confiscated or misplaced.

Upon reviewing the information you have provided and based on our refund policy, we have concluded that a refund will not be issued in this matter.

Please have a read through the above and let me know your thoughts. You have been a loyal customer of ours for many years and I really do hope we can put this all behind us.

All the best, Christina

Here is another reply from Tim Heath. FYI, the Skrill funds were never charged back. Skrill got suspicious and they were informed it was a casino I was sending funds to and denied his funds. I offered to split the difference with him but he ignored that request.

This is after you charged back $30k on Skrill and frauded us? Please Jon, you are in the wrong here and we dont appreciate being blackmailed. You made a 2nd account and we had to verify it was you. Once we had done this you were able to withdraw your winnings, like any other casino. You only have yourself to blame that you decided to play, rather than waiting the 24hrs to verify your documents.

Tim

I told Skrill every charge was valid. They found out it was for a casino which is not my fault and neither of us got paid those funds. Here is the next email I got from him:

What exactly do you want us to settle? We have a right in our terms and conditions to kyc a player, which for those size of withdrawals we do. No coins were stolen or misplaced. You had access to them and after 24hrs, after your documents had been verified, you were able to withdraw the funds. Further, in subsequent withdrawals, you had already been kyced.

The peterpan account was fully verified, hence was able to deposit, play and withdraw.

So I’m lost why you think we should give you money, when we have followed our terms and conditions to ensure the safety and security of accounts.

So it lookslike he had a personal vendetta and then balked to Terms of Service. This took over a year and half to get a reply.

I am trying to settle for much less than I am owed and they are not budging. I really could use the forums help. I am trying to be fair and equitable but you can see their lack of transparency. Their verification is not true as my other accounts are not verified and they paid me out a withdrawal prior to putting the security hold.

It took over a year and half to finally get a response at all from anyone. This is not a fair or equitable understanding. If need be, my deposit history on my other account. This will blow your minds over how much I have played and this is how I am being treated. They took 80 Bitcoin, some after the “Security Hold” and have refused to help me despite my numerous attempts.

I am willing to work them here but the lack of attention, transparency or equitable approach to this has left me with no choice but to seek support elsewhere.

I will be very gracious to those who help me strike a deal with Tim Heath and the BitCasino team.

Thanks, Peter Pan
_________


Here is my help: BITCASINO MADE ME WHOLE

After he received his 100 BTC he deleted everything and escaped!

Here's what peterpan had to say about Bitcasino and shady ass game protect.




Thats directly from the horse's mouth.  Sounds like you wrote a blown out of proportion article, ask for money for "services provided"
and then refused to take the article down, even after the "victim" asked you to .

He even says he was not scammed.  You are only saying he was scammed for your financial gains!

Why does not post your new created Bitcasino.io Support account in your thread here?

According to your logic and based on your own terms and conditions, players have the right to block or close your illegal and criminal operation, because you supply false and misleading information!  


It is the responsibility of the casino operator to verify that minors and permanent self-excluded customers can not use your illegal and criminal service!

But as you have anonymous accounts, you logically can not fulfil your responsibility!


1) Game Protect has proof from players in restricted countries how they lost hundreds of BTC to your illegal and criminal operation without any problem!

2) If someone was able to play from a restricted country, because you have anonymous accounts and do not care about AML laws and regulations, then you confiscate only winnings and bonuses but do not give illegally taken losses back?

But if a player lost from a restricted country, which laws give you the right to keep the loot while you acted illegal and criminal?

add pivx natively !!!! and permit to generate new address for each wire in... if you wanna survive in this market . Do you develop a decentralized open source p2p app to replace your centralized service?

I just see your new cencorship thread has dissolved in air! 

What happened?

By clicking the Edit button!

Dumb, dumber, dumbest, Moonmanmun!

Do you live behind the moon or why do you call yourself moonman?

You continue to demonstrate how dumb you are.

How can a hacked account modify the opening post of this thread, you moron?

What part of the following dont you comprehend?

As far as I can see, the allegedly hacked bitcasino.io account did not modify the opening post of this thread.

Why does your new Bitcasino.io Support account not simply continue posting in this uncensored thread?

Where is CoinGaming LTD incorporated?

Can you explain their ability to conduct business?

Is it a good business strategy to ignore important questions and blatant lie when open their mouth?

Probably because your toxic redundancy messes with their ability to conduct business.    Just a guess tho 

When you open your mouth only lies are coming out!


If you do not block people with legitimate questions about your scam brand, why did you delete this in your censorship thread?


Definition regulator: An official who works for the part of the government that controls a public activity (such as banking or insurance) by making and enforcing rules.

Curacao eGaming does not work for the part of the government and therefore is not your regulator!

Are there documents about the procedure of the annual compliance check available (even per pm)?

Curacao eGaming received the 1668/JAZ license from the Government of Curacao, but they do not regulate Curacao eGaming! However, if you have proof or documents that the Government of Curacao regulates Curacao eGaming, feel free to show it?


If I click on the license seal on your website, I will be forwarded to the seal status page of Curacao eGaming. The seal status is not to be accepted as valid license certificate. Therefore your claim that the seal status page validates your license is baseless!

The only thing the seal status page of Curacao eGaming does is to confirm the claim of bitcasino.io to operate under their 1668/JAZ license. It is also clear that Curacao eGaming can not validate your license. Because if key conditions of the usage rights contract to operate under their 1668/JAZ license are not fulfilled or Curacao civil and criminal laws are breached, then the usage rights contract to operate under the 1668/JAZ becomes invalid! In this totally independent of what Curacao eGaming claims, because Curacao civil and criminals laws and courts stand above the anonymous venture Curacao eGaming.