Hello guys,
I hope someone who works at hashflare can see this. I have ordered 4.1 TH/S just last week, and the order was pending because it required for me to get the verification number from the online statement which I did not receive even though I received a visa text confirmation but it was not the 4 digit code hash flare required.
The order was still pending, and then I got the 120 minute confirmation message. A day went by and the order got cancelled, and now I have just found out that I have been charged, well not charged but hashflare is holding my money as my bank has told me.
I have sent 2 tickets regarding this matter, and still no reply. I understand that it was the weekend, but surely some sort of assurance can be asserted. I would not mind if they give me the hash rate I want, but if that is not possible without the statement confirmation then I would demand my refund.
Would be greatly appreciate if anyone can help me out please, the order is #4760942.
the same happened to me at Genesis, that was the last time i used a bank to transfer anything, they held my money for 7 days, its not Hashflare, they have a card provider that handles this, probably the reason it was cancelled is that the Bitcoin went up while the order was processed, better to use Bitcoin to handle orders, since its way faster than any bank, should be within 20 minutes for first confirmation, then you get your hash after that. I strongly say again, do not use credit card or bank, buy the bitcoin and use that.I hope someone who works at hashflare can see this. I have ordered 4.1 TH/S just last week, and the order was pending because it required for me to get the verification number from the online statement which I did not receive even though I received a visa text confirmation but it was not the 4 digit code hash flare required.
The order was still pending, and then I got the 120 minute confirmation message. A day went by and the order got cancelled, and now I have just found out that I have been charged, well not charged but hashflare is holding my money as my bank has told me.
I have sent 2 tickets regarding this matter, and still no reply. I understand that it was the weekend, but surely some sort of assurance can be asserted. I would not mind if they give me the hash rate I want, but if that is not possible without the statement confirmation then I would demand my refund.
Would be greatly appreciate if anyone can help me out please, the order is #4760942.
You are right my friend. The bank has told me that hashflare provider has held the money, and until hashflare can confirm the refund, then they will release my money. I really, really wish I bought btc first before using my debit card. This process has really irritated me having to call the bank, and now waiting for the money to be refunded.
Do you know how long it will take for the money to be released back into my bank account/\?
So annoying