I am so fed up that I am about call these guys brutal idiots!
I sent them my passport and a bank statement. The passport picture is a very high quality and you can see all holographic stickers and protections on it. I also gave them a link to MVR (Ministry of Interior Bulgaria) so if they have any doubts they can check the document number. I also sent them a bulgarian bank statement - on Bulgarian (Cyrillic) language, because all documents including utility bills here are on Bulgaria. I have utility bills from Mobitel and Vivacom, for water and electricity but they are all on Bulgarian. Not to mention that I have received the physical debit card on the same address a few day ago. I used the same documents for Payoneer, PayPal, and even to open bank accounts remotely and they were manually reviewed by those companies last 2-3 months. But E-coin/Wirex are different. I sent them an email and received the following:
"Documents were rejected due to: Rejected due to the bank tech issue.."!What? My passport was in a jpeg format and my bank statement was in PDF.
Also received the following on my email:
"Hello!
Thank you for contacting us. Unfortunately, your documents were rejected due to the bank tech issue. kindly ask you to upload the documents again."
from "Oleksii Gnatenko (Wirex)"!
Ok ok, I blamed it to my Bulgarian bank statement (judging by their names most guys at Wirex are Slavic/Russian/) but its Ok.
I went to my bank local branch and I asked for a bank statement on English. It was a pain in the ass and I am ~25euro short (yes they asked me to pay for the document).
I got the document with stamp and signature from the bank. I sent the document again around midnight yesterday.
I just checked my email and I found these:
"Thank you for sending through the copies of your ID and address confirmation.
These have been reviewed by our bank, and unfortunately, they have not accepted the ID and/or address. Could you, please, send us a different copy of your ID/address?Documents were rejected due to: Rejected due to technical issues.."
OMG I sent you a new bank statement yesterday complete different from the first one (different month, different transactions, different language - Bulgarian -> English, with stamp and signature now, in jpeg format instead of PDF) and you are telling me its the same document!
Regarding my passport I have only 1 passport and it is issued by our government, as I invited you already - go and check it on the official governmental website. I am also ready to show my passport to any administrator/moderator/highly reputable hero member here, so they confirm that my document is high quality and legit! AS i said same document was reviewed by PayPal and Payoneer. PayPal read Bulgarian bank statement (just a side note).
And one more email from this morning:
Hello!
Thank you for the reply. We are really sorry for the inconvenience. We asked only to upload your documents again to speed up your verification as it was in pending status. You can upload your documents via our website
https://www.e-coin.io/ again without any changes. We only want to speed up your issue.
The documents were in pending due to technical issues, that's why we ask to upload them again." from Oleksii Gnatenko!
Alright what the..... is wrong with you? If you have an issue with my documents, tell me what you don't like or what needs to be changed. I went to my bank because of you, and it was extremely complicated to get this bank statement on English (they looked at me like a jerk). I can send you more utility bills, but you have to understand official language in Bulgaria is Bulgarian and all documents are issued on Bulgarian. I went beyond the normal and got my bank to issue a bank statement on English, and your best answer is that the document is the same?!!!!!!!!!!!!!!!!!!!!??? I don't understand these! I am very fed up! Not to mention that I already proven my home address, because I received the physical master card into my postbox on the exactly same address!
SHAME ON YOU!Hello. First, calm down ok? I know you are upset about this, but It is important to have a cool head so we can all communicate normally.
Second, Please remember
verification is performed by the bank and usually takes between 7-10 working days. This process is handled directly by the issuing bank, so It's important to comply with them regarding the documents they requested for verification. Wirex support team can help you on this issue by makng the contact between you and the bank, but we have no judgement in the documents. Please check this link to learn more about this process:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-Third, and this is important, please give me your support ticket number so I can track the issue with the support team and see how can I help you.