Topic: Bitcoin debit card - page 71. (Read 293901 times)

I got it in my CC in 4 days.

You should delete/change dead links and company info cause "E-Coin Trading Limited" is dissolved (05/04/2016)

This service looks great if would move faster. I have withdraw my PP funds to Wirex CC 3+ days ago and they are not on my CC yet. With my other CC it only takes 48h to hit the CC. If Wirex would load faster the funds we send to CC would be awesome!

Thanks. That's great news.

usually it is possible. please, raise it to support, too

Sent an email. Is it possible to chargeback a transaction? I used my card on Neteller and they froze my account because the card was issued in a different country.

please, write to [email protected] from your e-mail registered with E-Coin. We have to ensure account related data is only shared with account owners

Hi, I loaded my debit card from my btc account yesterday. But it is still pending. Can you check it? my email is [email protected].

Yes, and the possibility to add funds to your card with Fast Bank Transfer and Alternative Payment methods.

Of course, the main concern is about higher limits, but sometimes you can also have lower fees.

What is the benefit of virtual card verification, higher limits?

Hi All,

News from the bank: since last week, the bank no longer accepts bank transfers and transfers via our Alternative Payment Methods for unverified cards.
So, if you need to send the money from your bank account, make sure your card is verified first.

Another unpleasant announcement - the verification is now taking 7-10 working days (2 weeks, if simplify). Though the bank advised they have hired new people for this task, they are still pretty short-staffed. They are looking for the alternative solutions, but for now it is 2 weeks, unfortunately.

Good news, partly related to both announcements above - we now allow virtual card verification.

In regards of everything said, I strongly encourage you:

a. verify your card once you receive it. That will not only allow you to have higher limits and use bank transfers, but also minimize the possibility of your card being blocked by the bank's suspicious activity monitoring.

b. make sure you are sending proper documents for the verification. If you are not sure - it is better to ask support, then wait till bank rejects your documents after 2 weeks. Some key points below (one more time for those who do not want to read our help;)) :

- bank needs 2 documents to verify your account. So if you have e.g. your national ID with address in it - you can use it ONLY either as address proof or as identity proof, and need the second document. No exceptions.

- ID proof. Should contain: your photo, your full name, your date of birth. If it has expiration date - well, obviously, the doc should not be expired. It is preferred your document is in English (or at least has a translation). Ideal document: international passport.

- Address proof. Should contain: your full name, your residence address (NB! not just any address you may have, but the one you entered as Residence during the card order), issuance date. The document must be issued within last 3 months.
If you are sending your national registration : do not forget to include both sides of your ID (if it is printed on your ID), or first pages of your national passport (if it is in your passport). Ideal document: bank statement/utility bill.

- make sure your photo/scan is clear and readable. Imagine yourselves a Russian girl (like me, support rep who is checking your documents), or Indian man (like bank rep, who is actually verifying them) - are they clear enough? Do you have questions about where name/address is located? Do you need to use all our mind power to understand what is written on it (because it is so blurry)? Do they look valid for your? Etc...

- envelopes, even envelope from us (which you got your card in), photos in front of your house, or Google map screenshots - are not valid address proofs.

- if you are not sure what your Residence address is, or you have moved recently - remember, support and the bank do not know about that. Please check with support what's your card's address, if you are unsure. Alternatively - you can use our Wirex App, it gives you access to your Profile info (and you can even manage it here).

I hope all the tips above will help you to pass verification as fast as possible. As usual - if any questions or doubts, feel free to address me directly, or to our support team.

Yeah, I you have ordered the card from Feb 26 to March 9, and you get the card just recently - most likely the expiration date in our system is a bit different. Usually it is like the following:
- you get a card with April expiration on it, but to activate in our system you need to use March;
- if you get the card with March expiration date, you need to use Feb to activate.

But this is only for card ordered during mentioned date period.

You might have also exceeded verification attempts - if you PM me your email address, I'll reset them.

It should not be a problem that you activated it on the bank's side.

Hi guys @Wirex, I received my physical debit card in the mail today and am experiencing the same issue as this other user, lonut.

I didn't see this post until after I exceeded my verification attempts, my expiry date is not February either but as you mentioned, due to the issuance delays, perhaps February is what it wanted me to enter.

*note I already activated the card on the bank end w/ the issuer, hopefully this wasn't a mistake and complicates my situation. 

Currently they are too young for any service like that, they have to be matured before starting that, no one will join a service where there is no support for the customers and people consider that system as dead and will not risk their hard earned money at there.

@hammel - I am totally objective and have no direct interest to stand by Wirex, but I really want to say that no one needs customers like yourself.
It's simple, you either accept the fact that they still have things to fix and be patient or you don't use their services anymore. It's that simple!

They are performing better than most btc startups, and I think that if we take into consideration how small their team is, Wirex really is among best.

Try to be a little more patient, patience delivers great results.

All the best.

To be honest, I had a lot of issues the very first time I use their service. But it turns out to be an excellent service. The customer support is a human too, and you should not expect a response from them right away.

And i can explain u again. Your service is crap. And your shitty support don t replay!

Service unavailable - try again later for serval days now by trying to load 120€. Only bugs on site  like timeout.... I think u not able to make business... Time is money. Not by you....

Hammel we have explained the current situation in our recent post. https://blog.e-coin.io/wirex-announcement-account-holders-please-create-new-deposit-addresses-for-your-e-coin-account-92c0e97a726b#.254tn3jc6

I would be glad to personally check on your account if your having issues. As we are moving the site over from E-Coin.io to wirexapp.com we have experienced some technical issues, but I can assure you all is being handled. We will soon raise our limits again but we need to keep them low for the meantime over the next few weekends. Any issue you have please report to [email protected] and we will resolve it.

To all who have shitty e-coin.io debit card cut them. Never see a company like that Nothing wrok no card load no btc sending and this for serval days now... Scammers...