Topic: Bitcoin debit card - page 79. (Read 293872 times)

Hi All,

Want to brief you a bit about current situation and potential issues you may experiencing. Some related to recent implementation of buy bitcoins option and changes made on the backend, some depend on the bank.

1. When you are doing a transfer two issues were noticed recently:
- you cannot select address from your address book. The solution: clear your browser cache. If it does not help - try another browser and report to me or to [email protected] which browser it did not work in.
- your are getting Service Unavailable (with ferID). This is how Insufficient funds error looks like now - please try to send slightly smaller sum. If still not working - send an email to [email protected] (with this refid).

2. Card load. We are currently out of USD - they should arrive later today.

3. Card load pending. Two scenarios:
- you loaded sum bigger than 2500USD and the delayed card load option has been applied - please do not worry, you will get you funds the next working day.
- you tried to load smaller sum, but your BTC balance has been deducted. Please contact support - in most cases this is just a matter of how the account balance shows up on your side, we can simply sync it manually (may take 24 hours to be resolved). Or - in very rare cases when bitcoins were actually gone - provide refund. Please do not wait for it to be completed automatically - it will not. I hope, we will be able to create some task, that will remove such transactions after 24 hours to avoid confusions.

4. Delivery delay. As I have mentioned in one of the posts above - there was change of stock (E-Coin cards have finished, while Wirex were not issued yet). Cards ordered between Feb 26 and March 8 are still on hold and were not yet sent.
They should be issued and shipped shortly - within few days, in new Wirex design. We will send tracking numbers for those who have expedited delivery then. Standard turnaround time remains regular (UK - around 1 week, European countries: around 2 weeks, all over the world: 2-8 weeks).

5. Deposit.
- You can see your deposit is pending, however it has enough confirmations in the blockchain - we easily fix that (as far as I know this was corrected already, however perhaps there are still some people waiting).
- If you are missing deposit in your ledger, however blockchain shows it fine, please email support blockchain hash of this transactions. Our system currently has issues with proceeding transactions with high number of recipients - it is under developers investigation and review, and should be fixed very soon.

6. Verification delays. Verification is delayed by the bank. If you feel your verification is taking longer than 2 weeks, please let support know. We will check your documents are alright, and contact the bank asking to verify you manually.
To ensure speedy process, please make sure you are sending proper documents:
- 2 different documents as your address and your ID proof. See the list here: https://help.e-coin.io/hc/en-us/articles/202397331-How-do-I-verify-my-E-coin-account-
- not older than 3 months;
- readable (not blurry, unfocused or of poor quality).

7. Wire transfer. Make sure you did not exceed allowed limits:
Unverified cards: 500USD/EUR and 400GBP per 1 load and per day. Mind your card's lifetime load limit.
Verified cards: 5000USD/EUR and 4000GBP per 1 load and per day.

If you have already sent amount bigger than that, please provide the following docs to support team:
- payment receipt (screenshot + copy-pasted payment details);
- if card unverified - documents for verification.
We will contact the bank and ask them to proceed the transfer manually. Please mind if you exceeded verified card load limits, the bank may send your transfer back. It depends on the rep who will take the ticket.

We are working hard on making all services work stable (the ones which depend on us), and ask for your awareness (especially regarding verification and wire transfers). I hope this helps.

Yes, sure. Please send a message to [email protected]. We will ask you some verifying info (like last 4 digits of the card, your birthday, last transactions, photo of your ID - something like this) and then will change the address.

Is it possible for your users to change the e-mail adress connected to the card account in the case it is a ruggedinbox adress? This provider is shutting down his service as you can see here:

https://bitcointalk.org/index.php?topic=660374.180

You also could use this service: https://loaddebitcard.com/

A new article from econotimes about our new release for buy bitcoin and 2-way bitcoin debit cards.

http://www.econotimes.com/Wirex-Launches-Buy-Bitcoin-Service-and-2-way-Bitcoin-Card-180275

Yep, OmegaStarScream is right.

You can also check this blog post with steps: https://blog.e-coin.io/how-to-link-e-coin-card-with-paypal-c2b9d25e1aa#.qq4ul7gti

No , you don't need to have anything like that .
You will just link the card (It should be Visa card) with your Paypal account (by providing the card number,CCV,date expiration , name) , once it's done , Paypal should allow you to withdraw funds from your account to the card .

How should we load founds from paypal to the virtual card? A unique iban would be required for that.

Ahha, you are welcome! I'm glad you like it.

We finally did it! 

Buy rate was always on the main site, however yeah, turns out it is not visible when you've already logged in.

I'll pass a feedback to the guys.

Here is an article with instructions: https://help.e-coin.io/hc/en-us/articles/202699192-How-do-I-load-my-debit-card-

You can buy bitcoins with PayPal right now. It is not straight and forward way, but anyway:
- link your virtual Visa card to your PayPal account;
- withdraw funds to your card;
- and buy bitcoins with the card.

We have 2 options to load the card apart from bitcoins: bank transfer, and some payment services we are partners with. + you can always use PayPal, Neteller, and similar services which we are not partners with, but they still allow to link our card to account and withdraw funds.

Any plans to implement buying BTC with PayPal?

Also, any other ways load money in the card besides BTC?

Only 1 problem.

There is no buy/sell value of btc anywhere on site
I want to see buy sell rates at all times, if possible in mulitple currencies on mouse over with usd as the main pair.
I assume there is no fee on card unload to buy btc, but still i want to see the rates on every step.

PS: i know you can type buy 1 btc, but that sucks

Holy F!!!!

We can buy BTC with card balance...

THANK YOUUU WIREXXXXX

That is good. I hope everything will be fine with all your accounts.

And I will send you an email once I get some info from the bank regarding your card.

Hello, that E-mail was unfortunately deleted. Maybe other users here who might've gotten it can chime in and send it to you in PM. I did change my Yahoo pass, e-coin pass, etc.

This is extremely weird. We usually sent an email with the number itself + the direct link to the DHL tracking site (e.g. http://www.dhl.com/en/express/tracking.shtml?AWB=1635875511&brand=DHL).

I checked the replies from the bank - and we did not get any fresh ones recently for you.
The ticket I opened regarding your DHL number still has no reply, so my guess your card was also not yet shipped due to being out of stock.

So, I doubt this was an email from us (and recommend you to change your Yahoo and E-Coin passwords just in case). Would you mind to send me this email in PM (if you can save it as MG attachment would be wonderful), and also send full Internet headers of this email (https://help.yahoo.com/kb/SLN3276.html)?

As for the confusing email with SHIPPED info, I have asked managers to change that for Wirex notifications. I do not like it either, because it actually means, your card is queued for the shipment (which might take up to 24 hours).

I have just logged in to my account and loaded a small sum to my card. It worked fine.

Could you please advise what exact errors are you getting? And send me PM with your email address, I 'll check on the backend what could be potentially the issue.

Hello All,
I have just got to know this.

Turned out the bank was out of stock (our E-Coin cards), and the expedited shipment was put on hold. The stock should be updated this week, and all the cards will be reshipped with DHL tracking numbers sent out to your emails.

I am sorry for such a confusion and a delay. We did not know ourselves, and for our requests to provide DHL tracking numbers, the bank just replied they still do not have it. Only yesterday evening bank rep replied to the escalation email the cards are actually out of stock.

To justify. The bank did notify us there were some cards on hold due to stockout, though they have never mentioned it was DHL cards.

I am going to send the email to all users who raised the tickets recently. And then will follow up once we get an update from the bank the cards are shipped.