Deposited and won some money. They paid 100 usd as a withdrawal really quickly. Today I tried to withdraw 200 usd. The system seemed to have an error. I contacted bitlucy on live chat and they politely told me that the system is new and right now is not running smoothly. They advised me to contact the management through email with the cash out details which I did, but they have not responded in almost 10 hours. A little bit worried. I have some money on this site. I will let you know If and when I get the money...
I think you just have to exercise more patience because many factors might have attributed to this but am sure the whole complaints is well related to the appropriate bodies, i want to believe they will soon got that challenge fix and meanwhile every newly launched casino may likely develop little challenging experience but am sure they got big solution to allthis, and i really appreciate the fact that you had a nice experience with your first game and winning.