Hey Bitmain can you please check your automatic reply system. You have now send me 10 email confirming the open of my ticket. 
yeah my order has not confirmed even though I sent a payment...
It does not confirm instantly. It take 4 (i think either that or 3) conformations for it to confirm. If it does not do that in a hour it shows unpaid. But you can email and after holiday they will fix it.
Has it been a hour since you paid? If less then hour your waiting on those confirmations.
84 confirmations already...I sent them 3 x emails but no reply. I don't know if it is because I sent 0.002 btc MORE than was needed by accident?!? Anyway now it says my order is void but I hope it sorted after the holiday...
They will fix it after holiday. If it goes void they have to fix it manually it seems they don't automate the process.
But once holiday is over give them a email. They likely will have a backlog from holiday so might take a bit longer then normal. But try to include order number, paid to address, paid from, transaction, link to transaction, etc. I put all possible information they might need in email and it seems to work. But it is a pain if it does not get confirmed status.
Yeah thanks will do that. I am trying to not worry about it...patience is a virtue n all that! I just hope they have stock still to cover my order when it gets sorted
Otherwise I guess I can use the refunded btc to do some trades...which was my original plan so a win win situation
Lets hope the automatic email will stop. So far 7 emails. 