Topic: Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 258. (Read 531168 times)

I don't mind that they charge for shipping it in.  But the idea they can say no and I spend 110 to 150 for shipping is annoying.

I will find the spare cables I have to connect hash board to controller maybe  I get lucky

Very sad, at the very least they should be looking after a prominent member of the community like yourself... that being said, they should look after everybody the same if they actually cared about how their business looked. It's a bit disappointing seeing how far BM have fallen, they used to be great but now that they don't have any competition; they don't need to care - which to me says a lot about their owner but that's beside the point...

Bitmaintech has such a shit warranty plan.  That I ended up putting thousands of dollars into gpu mining.  Not that I think eth coin is better then btc coin.

But all my warranties are dead solid good from real companies .

  I have returned  1 CPU that burned up first Intel that ever burned.  Guess what a new one in my house in under nine days. I have return six of forty five gpus to Amazon guess what no questions asked.
I returned 1 of sixteen mobos after nine months and gigabyte replaced it.

My first two issues with bitmaintech were bad then worse.
So here is my third issue.  Unfortunately they failed to take my advice on how to handle warranty issues.

So now I will post and complain and bitch and moan for months but  more important I will compare gpu mining to btc mining over and over again .  Which in turn will just cost them sales.

I would have ten more s-9 units and no eth rigs if there was proper service for dead gear.

But there the king of ASIC mining and they do not mind losing a  sale of 10 or more units .

Ah, in your original post you mentioned PCIe cables but not data cables. I should have figured that you'd already tried swapping data cables.

Sorry about the bad board. What a total pain.

Bitmain's quality control seems especially bad now. I guess it's all about money, not quality.

Lack of competition gives them little need to improve. People will buy anyway because they are the only game in town.

I'm wondering when I'm going to see a board failure now. If I do, I just hope it quietly dies and doesn't set the rack on fire.

Okay most people do not know all four jacks on the board can hash.

It is at the solar array about three miles from my house.

I know all the tricks.
Take known good cable from with of the two good boards and switch with the bad board. = dead board

and the suspect cable worked on other board.  So that means not the cable.

Next take known good board and plug it in to the jack of the bad board  known good board works in that jack.  So that means not the jack.


Next swap known good psu with the "bad" s9

same problem same spot

and the psu  I swapped works on other s9.

test voltage on all pcie cables all are 12.1 volts   which leaves me bad board.

that would be 1 bad board of 18 boards  about 5.5% fail rate.

It is not that I mind  a failed board.
It is not that I mind paying shipping into them. 110 to 149
It is not that I mind waiting since they don't cross ship  I guess 30 to 45 in lost mining.

that would mean a 200 dollar loss if and this is what I mind if they give me back a good board.


so:
If I do nothing I lose 470-485 usd.
If I  go for replacement and they send one pretty fast I lose 200.
If I go for replacement and they fuck me I lose 635.

those are the three choices I am inclined to pull the dead board and donate to sidehack.  Maybe it helps him  learn how to hack the gear.

I sent him a pm waiting on his answer.

BTW choice 2 is easy if I knew they would send me a new board.


I rather have choice four send them 300- 400 for a new working board.

Welcome to the club.
My counts is:
1x D.O.A. non center board
4x dead center board

Total 5 dead S9 boards from 63 boards   
and the last miners have not yet arrived.

That is terrible luck.

Did you try reseating or replacing the data cable to the bad board?

When I set up my B10 yesterday I was visually inspecting the data cables when I noticed that one of them looked tweaked and slightly angled on the controller board (not quite perpendicular). I pulled it and reseated it before even powering the S9 up.

I wasn't able to get it much straighter, so I crossed my fingers and powered it up. It worked fine thankful. It's been running since yesterday around 7 PM.

Anyway, I'd be willing to bet that some of these data connectors or sockets are not completely reliable.

If swapping a data cable doesn't help, maybe you could try cabling the bad hash board to a different S9 controller. I've heard about someone else with 4 hash boards running on one controller.

I have a room that is exhausted has 4 s7's 1 s9 running. The room temp gets to about 100 degrees. That's as hot as I allow it to get. I have under clocked a few s7's to 650. I live right outside of Philadelphia.

Seems like everyone is running their S9s in controlled environments?  Can anyone who is hosting this summer in non-ideal conditions answer the question?

 - What is the approx hottest ambient temp you can run an S9?

Yeah thanks for the good luck


So I go here:

https://cnshop.bitmain.com/workOrderGuide.htm


 
 


If you can repair machines by yourself, you can buy the attachments or parts here:  Shop of Parts.

Before creating repair ticket (click here if you need to creat Repair Ticket) on our

website, please read the following instructions carefully.

1.   After confirming the defective parts ,please disassemble the defective parts and returned them as below returning policy,then creat repair ticket after you ship them back.
2.   If you are not sure which part is defective, please contact us for reconfirmation.

Click online consultation(Chinese Maintenace Center )

Email to: [email protected](American Repair Agent for products out of warranty)

Returning policy:

1.   Warranty period: 90 days after the product is shipped out. Repair tickets should be created within 90 days, otherwise the warranty will be void.

2.   Please MAKE SURE the declare value should be “within $45” and the description of the product should be
    “Warranty part” on the waybill, otherwise the extra fee of custom clearance will be billed to the client.
3.   For the miner, please DO NOT return the whole unit , and simply return the defective part (Hash board, IO board or BB board),please refer to the pictures below.
     For the PSU ,please  do not disassemble it and ship back the whole unit.
4.   Be sure enclosed  the RMA info in the format below in the parcel .

5.  The package will be rejected if there is no Repair Ticket created.

RMA info
product type
S4/S4+/S5/s5+/s7 /APW3
Defective
part
whole unit
hash board
IO board
BB board
cable
purchase order ID
 
return date
 
quantity
 
 

 
 
Returning tracking NO.
 
Board Version
(eg: the hash rate and the frequency)
Eg. S7,4.86t,600M
Power Supply of the issued miner
 
description about the defective parts
Please also provide us the address info that we should follow to ship out the good replacement.
Name:
Phone:
Address:
City:
Country:
Post code                    


 
 



Within warranty: RMA instructions, Warranty period: 90 days after the product is shipped out. Repair tickets should be created within 90 days, otherwise the warranty will be void， Our Engineers will analyze the reason causing malfunction after receiving the returned package.

1.   If the issues are caused by the boards themselves, free repair will be provided
2.   If the miner is out of warranty or burnt out, we will charge the repairing fee.

Shipping way:
UPS,DHL,FEDEX,EMS, TNT, USPS, or your local post office are available.please note that EMS and USPS provide poor service in HK,we cant ensure they can delivery the parcels in time.
NOTE:
1.   Be sure mark "deliveries are made on working days only" and "Antminer" on the items description of
      the waybill.Otherwise we wont accept any delay due to missing of these info .

2.   It's necessary to package the hashboard very carefully. We can not repair if the PIN on hashboard is lost because of the shipping problem. Please claim to your logistics agent if the PIN is lost on the way.
3.  The HongKong warehouse only responsible for receiving the parcels ,we wont accept "Freight Collect",please pay
      the shipping cost in your side. Please mark the warehouse NO. 3811

4. Packing process: https://youtu.be/Z0LdykALhxI
Consignee: (The package will be rejected if there is no "No.3811"; The PSU can not be packed with other stuff in the same tracking number because of customs clearance)
Name:FUKWOK KWONG-No.3811
Company Name:TUNG-D INTERNATIONAL DEVELOPMENT LIMITED Warehouse No.3811
Address:Unit 104, 1/F, Sunbeam Centre, 27 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
Office Tel:+852-2750 5059 (The number is only available for logistics not for service )                
Warehouse:Tel: +852-2750 5150(The number is only available for logistics not for service )


Out of warranty(our US agency): RMA instructions for miners
Please kindly contact our US agency first before returning for repairing.

1.   The bill will be sent to you once the machine is fixed well.Be sure package them well before shipping out,if the boards get damaged during transportation,we wont provide repair any more .
2.   If you have any objections about the repair cost, please contact us by [email protected]

Consignee:
Company name: Bitmain Warranty
Address: 3700 Quebec Street, Unit 100-239 Denver, Colorado 80207, USA.
Tel: 844-248-6246                                                                                    
How to contact our agency in USA:
http://www.bitmainwarranty.com
http://bitmain.zendesk.com
[email protected]

 Read it and make a label.

go to you tube and check directions

https://www.youtube.com/watch?v=Z0LdykALhxI&feature=youtu.be


NOTE:
1.   Be sure mark "deliveries are made on working days only" and "Antminer" on the items description of
      the waybill.Otherwise we wont accept any delay due to missing of these info .

2.   It's necessary to package the hashboard very carefully. We can not repair if the PIN on hashboard is lost because of the shipping problem. Please claim to your logistics agent if the PIN is lost on the way.
3.  The HongKong warehouse only responsible for receiving the parcels ,we wont accept "Freight Collect",please pay
      the shipping cost in your side. Please mark the warehouse NO. 3811

4. Packing process: https://youtu.be/Z0LdykALhxI
Consignee: (The package will be rejected if there is no "No.3811"; The PSU can not be packed with other stuff in the same tracking number because of customs clearance)


And it looks like shipping is:

 $110    fedex

 $145    UPS

So  do I want to spend say 110-145 hoping to get a replacement hash board  in two weeks.  

 And of course  I could be told fuck you its burnt.  Or eat about 470 usd. Send it to sidehack to play with.


Decisions  oh well.

So PHIL you kept buying until you got a bad one?

Good luck with warranty!

And fuck I have a dead hash board on my new batch 10.

 So for third time in two years I will need to do an rma.

FIRST  two times were really not good experiences.

It hashed for about two or three hours  and then a row of x's

I know all the tricks , lower freq no go.  different pcie cables no go. Different psu's no go.

So I will document the process on this thread. Lets see how well it works out.

Yes, I was aware of that, but thank you for stating the obvious anyway.

Ja. They have been smoking these out the door. Nice that my 2 batch-11's even have sequential sn's. Don't see that too often from Bitmain.

S9B13 coming in on Monday.     That is really fast considering I just ordered them yesterday!

I was newer seen before this new controller.  Get my new miners until Tuesday.
But I have a emty S9 body and  "old" controller and S7 long cables. So I can immediately tested new miner with "old" controller.

They actually do both, depending on whichever provides them the most profit with respect to exchange rate fluctuation.

Not mine ref

Batch11 on left, b5 on the right see something missing? Like the BB board?


Looking inside the b11 controller area. Note the ARM processor is now on the IO board


cableing to b11 hashboards

I wish Bitmain would stop setting the price by USD and just stick with BTC.

kano profit more than antpool ?