Please add me to the list: 648291
Has anyone considered filing a complaint with the Attorney General or Secretary of State for Nevada? Or visiting Bittrex corporate HQ there?
Topic: Bittrex ignores thousands of clients! - page 26. (Read 43541 times)
Create more tickets. Don't wait answers to your previous.
Make tickets every day and you'll get responce.
This method helped me with verification on Poloniex. I hadn't any problems with Bittrex yet, but I think that this method will work with it too.
Make tickets every day and you'll get responce.
This method helped me with verification on Poloniex. I hadn't any problems with Bittrex yet, but I think that this method will work with it too.
Not sure if that is the way to go. It is a tough situation. They do ask at their support site not to create multiple tickets as that supposedly will just slow down the process: https://support.bittrex.com/hc/en-us/articles/115003209552
Create more tickets. Don't wait answers to your previous.
Make tickets every day and you'll get responce.
This method helped me with verification on Poloniex. I hadn't any problems with Bittrex yet, but I think that this method will work with it too.
Make tickets every day and you'll get responce.
This method helped me with verification on Poloniex. I hadn't any problems with Bittrex yet, but I think that this method will work with it too.
#426943
Name Mismatch
Opened: 11th November 2017
No reply yet.
Name Mismatch
Opened: 11th November 2017
No reply yet.
Solved, just 1 day after open 2FA ticket.
my ticket number #645878, add me in list
After almost 1 month of waiting i solved my verification issue. Guys you should try the 2fa removal trick.Open a ticket to reset 2fa. When they reply they will ask for your last transaction id,last connected ip address,account balance,a selfie with a paper in your hand the date written on it.In 24 hours they reset your 2fa and ask you to enchance your account. I tried to upload another 3762537123 times and again auto verification didnt work. Then i activated 2fa again and uploaded my files again and what? Too many failed document uploads bla bla again. I replied to the ticket once more and i told them to review it manually. (to be honest i begged 
) In the morning my account was verified. Good luck guys
) In the morning my account was verified. Good luck guys
Two month ago I had the same problem! But one gay help me solve this problem,Bittrex had "online"support (from 11pm. to 4 am. In Moscow) on slack , but they really help ,and all was solvded on 5-7 days. But now Bittrex on slack does't work as I understand.. (if I wrong,please tell me)
#618673,if some one can help,i will be very greatful
#618673,if some one can help,i will be very greatful
471345 - solved.
Is that right:
1. Basic account does not longer support any withdraws.
2. You need enhanced account to withdraw but this does not work properly for most users
3. Ouside of the US You cannot get an enhanced account anyway?
1. Basic account does not longer support any withdraws.
2. You need enhanced account to withdraw but this does not work properly for most users
3. Ouside of the US You cannot get an enhanced account anyway?
Not true, you can get verified and enhanced from many countries. It just takes long no matter where you are from. If you are enhanced you will be able to withdraw. Some people had problems with that but they usually solve it if you are enhanced.
Bullshit. I am enhanced and I can't withdraw because my account is disabled.
If you are enhanced you will be able to withdraw. Some people had problems with that but they usually solve it if you are enhanced.
But that means:
With basic account only you can withdraw NOTHING, right?
everyone are welcome to join english-language chat in telegram tg://join?invite=GLaKe0y3qWPTqjL50xrAHw
Hi all,
Bittrex must work on customer service relations. Scared to waiting for too long, and new year ahead, of course we need money!
BITTREX_LIST_VERIFICATION
#631951
Thank you and have a good day!
Meow
Bittrex must work on customer service relations. Scared to waiting for too long, and new year ahead, of course we need money!
BITTREX_LIST_VERIFICATION
#631951
Thank you and have a good day!
Meow
Is that right:
1. Basic account does not longer support any withdraws.
2. You need enhanced account to withdraw but this does not work properly for most users
3. Ouside of the US You cannot get an enhanced account anyway?
1. Basic account does not longer support any withdraws.
2. You need enhanced account to withdraw but this does not work properly for most users
3. Ouside of the US You cannot get an enhanced account anyway?
Not true, you can get verified and enhanced from many countries. It just takes long no matter where you are from. If you are enhanced you will be able to withdraw. Some people had problems with that but they usually solve it if you are enhanced.
Is that right:
1. Basic account does not longer support any withdraws.
2. You need enhanced account to withdraw but this does not work properly for most users
3. Ouside of the US You cannot get an enhanced account anyway?
1. Basic account does not longer support any withdraws.
2. You need enhanced account to withdraw but this does not work properly for most users
3. Ouside of the US You cannot get an enhanced account anyway?
#362643
#BittrexTrouble
#Bittrex_disabled_accounts
@BittrexExchange
@richiela
@ramikawach
My account have status ENHANCED but DISABLED! What this? NONSENSE from @BittrexExchange? MY TICKET #362643.
#BittrexTrouble
#Bittrex_disabled_accounts
@BittrexExchange
@richiela
@ramikawach
My account have status ENHANCED but DISABLED! What this? NONSENSE from @BittrexExchange? MY TICKET #362643.
Hi!
I have problems with enhanced verification - name mismatch : Request #562572 ... Please help.
I have problems with enhanced verification - name mismatch : Request #562572 ... Please help.
Explanation of the "2FA trick"
This is the way to get a quick response from the support.
You must submit second request, do not close the first
Click on "Submit A Request"
Then:
Please choose your issue below - "Two-Factor (2FA)"
Subject - "Remove 2FA"
Description - "Please, remove 2FA and verify my account"
Two-Factor (2FA) Issue - "2FA Removal"
Bot ask you to answer four questions
1) Your IP
2) At least one TxID from deposit / withdrawal history
3) Your current balances
4) Scans of your documents and fresh selfie with sheet of paper "Bittrex / Date"
Now your task is to wait for a response from the support (from 1 to 48 hours at the moment)
When admin answer you he can to remove 2FA but not answer on verification issue. In this case you need add a comment with your ask for enhanced verification because the necessary files you have already attached!
If he not response and just close your ticket for comments then try 2FA trick again and again!
You can try to solve the disabled problem too through 2FA trick because live admin answer you!
Be persistent, write only politely and you will succeed!
This is the way to get a quick response from the support.
You must submit second request, do not close the first
Click on "Submit A Request"
Then:
Please choose your issue below - "Two-Factor (2FA)"
Subject - "Remove 2FA"
Description - "Please, remove 2FA and verify my account"
Two-Factor (2FA) Issue - "2FA Removal"
Bot ask you to answer four questions
1) Your IP
2) At least one TxID from deposit / withdrawal history
3) Your current balances
4) Scans of your documents and fresh selfie with sheet of paper "Bittrex / Date"
Now your task is to wait for a response from the support (from 1 to 48 hours at the moment)
When admin answer you he can to remove 2FA but not answer on verification issue. In this case you need add a comment with your ask for enhanced verification because the necessary files you have already attached!
If he not response and just close your ticket for comments then try 2FA trick again and again!
You can try to solve the disabled problem too through 2FA trick because live admin answer you!
Be persistent, write only politely and you will succeed!
Thanks for sharing. I wanted to sign up before reading this
ticet 576218
disable account please help!!
disable account please help!!
Yes! Finally verified! Ticket #348219 - solved
I was sending a messages in my ticket regularly, there was no answer. Now I decided to send this message:
"Damn slackers, when you finally will start to solve your client's problems? A lot of people are waiting so long to get verified but you just ignore everyone. Fucking scammers! Worst support ever! Going to report your company to FBI for scamming! :@"
Plus I have sent an e-mail addressed to [email protected] and [email protected]:
"Hello again!
You have a worst support ever. Is it your company's policy to ignore your clients, or just a support are slackers? I`m going to report your company to FBI for scamming. I know, a lot of people already did that, and I will be the one more person!"
Got verified after 10 minutes..... And reply in my Support Ticket was from Ryan.
I was sending a messages in my ticket regularly, there was no answer. Now I decided to send this message:
"Damn slackers, when you finally will start to solve your client's problems? A lot of people are waiting so long to get verified but you just ignore everyone. Fucking scammers! Worst support ever! Going to report your company to FBI for scamming! :@"
Plus I have sent an e-mail addressed to [email protected] and [email protected]:
"Hello again!
You have a worst support ever. Is it your company's policy to ignore your clients, or just a support are slackers? I`m going to report your company to FBI for scamming. I know, a lot of people already did that, and I will be the one more person!"
Got verified after 10 minutes..... And reply in my Support Ticket was from Ryan.
And what did they tell you? Can you post the email image because I honestly don't really believe you. I don't know if the best approach is to insult them and threaten them, could work but could also just easily backfire on you.
I agree with you, and I understand that insulting is a bad way to solve problems, I`m actually against insulting, I prefer to live in peace. But what else should I do if they pay no attention to they customers? Should I beg them to verify my account? I wouldn't do that if I there would be any response from a support team, not only one message from a bot, that says, that typically resolving a problem takes up to 7 days but may last a bit longer due to active support ticket amount. A bit longer? 41 day (in my case)? Other customers are waiting for 50-70 days already, as I see in some posts. My very first message that I have opened a ticket with was fully polite and with respect indeed. Is it normal, that they allow people to deposit money without withdrawing options? Yes, I know that this is my fault that I have made a deposit on unverified account. But I have been registering on other markets before Bittrex and there was no problems with verification, so I was sure I will have no problems on Bittrex as well. I have submitted my info and documents, and then made a deposit. And I believe that I`m not the only one who was thinking that there will be no problems with verification.
The answer was:
Please accept our apologies for the delay. We are required to properly verify all users on the Bittrex Exchange to comply with governmental regulations and KYC (Know Your Customer) best practices. A manual review of your ID / photo submission was performed and your account is now Enhanced Verified.
Please make sure to enable two-factor from your settings if you have not yet done so. This will increase your limits to the max and further protect your account.
Please also make sure to always visit https://www.bittrex.com directly, rather then using a search engine. This will help avoid the possibility of accidentally providing your information to a phishing site.
Best Regards,
Ryan @ Bittrex
And actually I`m going to send them my apologies as well, as I understand that maybe I`m not completely right in this situation too. But at least the thing I did, worked for me.
Yeah, I know... I personally don't want to lick their asses either but also afraid to insult them because I do have quite a good amount of money now after bitcoin price is so high and I don't want to risk it. I will wait a few more weeks and then I will evaluate what to do. Thanks for telling us what they said.
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