Topic: Bittrex ignores thousands of clients! - page 27. (Read 43593 times)

Yes I agree. The problem is the place to be. #BittrexTrouble #bittrex_disabled_accounts

I have same #BittrexTrouble with verification of my account and access to my funds. Support never answers! Please solve ticket #631425

No way, my ticket nubmber 425325, still no answer.

2FA was removed by support team, but  enhanced verification still not aproved 

My ticket number 501002

How to solve the problem......... Tell me!!!

I'll drop this here:

https://cointelegraph.com/news/bittrex-leaks-user-passports-in-support-emails-says-russian-telegram-channel

I would not send my ID to these guys as long as they don't answer your support ticket (and even afterwards ONLY if you're able to get into legal (US) ways when they leak your ID).

Ticket #559090
Enhanced Verification is Open

Please Help Me
Thank you

I agree with you, and I understand that insulting is a bad way to solve problems, I`m actually against insulting, I prefer to live in peace. But what else should I do if they pay no attention to they customers? Should I beg them to verify my account? I wouldn't do that if I there would be any response from a support team, not only one message from a bot, that says, that typically resolving a problem takes up to 7 days but may last a bit longer due to active support ticket amount. A bit longer? 41 day (in my case)? Other customers are waiting for 50-70 days already, as I see in some posts. My very first message that I have opened a ticket with was fully polite and with respect indeed. Is it normal, that they allow people to deposit money without withdrawing options? Yes, I know that this is my fault that I have made a deposit on unverified account. But I have been registering on other markets before Bittrex and there was no problems with verification, so I was sure I will have no problems on Bittrex as well. I have submitted my info and documents, and then made a deposit. And I believe that I`m not the only one who was thinking that there will be no problems with verification.

The answer was:
Please accept our apologies for the delay. We are required to properly verify all users on the Bittrex Exchange to comply with governmental regulations and KYC (Know Your Customer) best practices. A manual review of your ID / photo submission was performed and your account is now Enhanced Verified.

Please make sure to enable two-factor from your settings if you have not yet done so. This will increase your limits to the max and further protect your account.

Please also make sure to always visit https://www.bittrex.com directly, rather then using a search engine. This will help avoid the possibility of accidentally providing your information to a phishing site.


Best Regards,

Ryan @ Bittrex


And actually I`m going to send them my apologies as well, as I understand that maybe I`m not completely right in this situation too. But at least the thing I did, worked for me.

It is encouraging that they seem to be at least trying to solve this mess and people are getting verified. If it was a large hack or scam, things might be different.

It didn't worked for me 

They restored my 2fa but account wasn't verified, they told me verification is in charge of another department 

And what did they tell you? Can you post the email image because I honestly don't really believe you. I don't know if the best approach is to insult them and threaten them, could work but could also just easily backfire on you.

im waiting more than 75 days

scammers

Well they finally answered my ticket#518269, and now I'm verified.

I still think it's crappy how they accept coins without giving you the option to withdrawal them until verified.

I tried the 2FA verification reset, I sent them everything and they got back to me within a couple of hours. They just reset my 2FA but my account but my account was not verified 

Yes! Finally verified! Ticket #348219 - solved

I was sending a messages in my ticket regularly, there was no answer. Now I decided to send this message:
"Damn slackers, when you finally will start to solve your client's problems? A lot of people are waiting so long to get verified but you just ignore everyone. Fucking scammers! Worst support ever! Going to report your company to FBI for scamming! :@"

Plus I have sent an e-mail addressed to [email protected] and [email protected]:
"Hello again!

You have a worst support ever. Is it your company's policy to ignore your clients, or just a support are slackers? I`m going to report your company to FBI for scamming. I know, a lot of people already did that, and I will be the one more person!"


Got verified after 10 minutes..... And reply in my Support Ticket was from Ryan.

Дa кaк тaк-тo??? Двa paзa yдaлял 2FA чepeз иx гoвнocaпopт, и ничeгo, пpocтo 2FA yдaлили, a вepификaции нeт...

#362643
​#BittrexTrouble
#Bittrex_disabled_accounts
@BittrexExchange
@richiela
@ramikawach

Please re-enable my account!!! MY TICKET #362643.

Ticket 440082 is still waiting. I started registering at other exchanges. I hope my issue will be solved before I've finished the registration process elsewhere.
Kind regards.

Ok guys dont lose hope... They are doing their job. I just got verified with ticket number #531347.

I did 2FA thing 24 hours ago, and i dont know if that played any role in faster verification, but I got verified. Waited for 10 days.

Was legacy, then a couple of month ago went for enhanced, after that, 2 month, with enhanced, then suddenly
name mismatch and back to basic
resend information to them
now, i cannot log in 2FA compains even though time is correct on the phone. WTF!!

2 tickets:
RE-Verification: 553726
2FA: 628709 - solved