Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%) - page 50. (Read 264904 times)

Strengthening protection against unauthorized withdrawal!

Dear users of Btc-e.com project

Begining from 29.04.2013 users can withdraw funds only after successful confirmation by e-mail.

Users with unconfirmed e-mail will not be able to withdraw the funds.

Confirm your E-mail at the Edit Profile page - https://btc-e.com/profile#edit/home

Everyone who have confirmed e-mail will get protection against unauthorized withdrawal automatically.

Users with confirmed e-mail will get notice about entering to the exchange every time on email

It would be great if  ripple and feathercoin will be added in btce.

Does anyone have a list of what their deposit and withdrawal fees are? I cannot find one on their site but they seem to charge a non-trivial fee for everything. The fact they aren't up front about their fees is worrying.

Well, they're just gonna have to do better than that.

Their english-speaking customer base is just too big to not have someone who can converse with them effectively when needed.

-- Smoov

They probably replied only with a list of IPs because well, they don't have an english speaking support. Whenever I ask something to support the reply is either barely understandable or very short and too dull. A russian friend of mine on the other hand says that the support is fine and explains everything right to the point.

Well, that all depends on the nature of the 'hack', doesn't it?

BTCe has a duty to take reasonable care of the deposits you send to them. That includes protecting them from fraudulent activity, such as hacking.

There have been several people already who have said they suspected SQL injection attacks, which is possible judging from the number of people who have so far come forward, to find their email addresses and passwords changed, without getting an email notification or confirmation message, which is supposed to prevent unauthorized people from getting their hands on your funds.

If those protections turned out to be flawed, and didn't protect the owner of the account in the manner they were intended to? Then the failure is BTCe's responsibility, and it is their duty to make it right with the customer, including, yes, refunding the customer out of their own pocket if necessary.

On the other hand, if the 'hack' (not really a hack, but whatever) consisted of the 3rd party obtaining the customer's login credentials, in various ways that were out of the control of BTCe's system (3rd party keyloggers, for example), not having email confirmations enabled, or the mail host the customer is using itself gets hacked, then the responsibility falls on the customer failing to protect his/her credentials, and BTCe has no duty to replace them with their own funds.

So, all this boils down to, is where the vulnerability was.

With the number of people so far who have claimed to have the email confirmations on withdrawls enabled, who didn't get a confirmation, and the withdrawls were executed, that implies BTCe was at fault. Also, if the cracker/phisher was able to change the personal data (like the email linked to the account) to a new address without any kind of intervention/confirmation via the old address, that also implies some fault with BTCe for the failure of their security.

My account wasn't one of the hacked ones, so I can only go by what others have recently posted, I have no first-hand info to base any of this on, so don't know the specific nature of the 'hack'.

In either case, however... only replying with a list of IP addresses and no other information? Tacky... very tacky... and BTCe is going to have to do better than that, even if they have no culpability in the problem.

-- Smoov

Anybody need to move/sell BTC-E USD off the exchange? I will pay you USD + 2% instead of you paying fees:
https://bitcointalksearch.org/topic/wtb-usd-btc-e-codes-for-boapaypalamazon-gcsemtetc-currently-not-buying-187169

What are they supposed to do? Pay from their own pocket just because your friend got hacked? It's not their responsibility.

So you sent us a log of IP address's what are we supposed to do with this

When are you going to return funds of 24btc to djdave account

My friend djdave got hacked and 24 btc was stolen from btc-e on the 20th/04/2013

We have sent an email regarding this to support with all the detail including the address that it was transfred out to

What is happening about returning his funds ?

EDIT: Thanks support.

EDIT: Dev fixed my problem. 

https://btc-e.com/news/143

Withdrawal - Liqpay, PrivatBank, Paypal and Skrill sent only on weekdays.

Qiwi - 2%

Okpay USD - 0.5%

Paypal withdrawal - Open

is working but credit cards and paypal not available

It is temporally disabled due high withdrawal volume...
Sorry guys 

Yes, many of us are having problems, their email server is not working and we cannot logged into our accounts.

eh, I can't see paypal as option anywhere??

It is working now - PayPal took another 4,5% but I received funds in 48 hrs with no fuss and any verification.
This service is great!

There are other exchanges for alt. crypto-currencies; if you don't like BTC-e's policies, then use one of the others.

This shouldn't be too complicated.

btc-e, why are the fees so high?
6%! And then at least another 1,9% for Paypal, makes at least 7,8 % in fees to withdraw litecoins...

You can not tell me that these are the expenses that you have.


Wonder if it would be possible to open together with some users here from the board a new exchange with fair transaction and deposit/withdrawal fees...